I was booking a last minute holiday, which I don’t normally do, as I like to be organised, so the process of booking last minute was making me a bit worried and stressed. Until I went to see Katie! S... See more
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See what reviewers are saying
Our local branch have always proved to be helpful,friendly and knowledgeable, and again came up trumps on this occasion.
Company replied
Went into Hays travel Wellswood Torquay with wanting to change a cruise. I was armed with lots of questions and potential scenarios as was now wanting to book a cruise with our daughter’s family too.... See more
Company replied
Amanda was extremely helpful and patient with us as we didn’t really know what we wanted. Her personal knowledge of the trip we booked was instrumental in our decision making. She was happy to answer... See more
Company replied
Company details
- #19 of 203 best companies in Travel agent
- #6 of 39 best companies in Cruise agency
- #7 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #7 of 99 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
33 Ilsham Road, TQ1 2JG, Wellswood, United Kingdom
- 01803 212555
4.9
Excellent
368 reviews
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Always great helpful staff at Wellswood…
Always great helpful staff at Wellswood Torquay
5 August 2026
Reply from Hays Travel - Wellswood
Thank you for your lovely 5* review, it was lovely to see you & pleased I was able to get get your pre- Christmas sunshine cruise booked
Kind regards
Amanda
Last minute booking
I was booking a last minute holiday, which I don’t normally do, as I like to be organised, so the process of booking last minute was making me a bit worried and stressed. Until I went to see Katie! She was marvellous, very helpful, knowledgeable, patient, friendly and professional. She sorted everything out for me. Now all I need to do is pack😍
2 August 2026
Reply from Hays Travel - Wellswood
Thank you for your kind review. It was a pleasure getting your last minute holiday booked. I hope you have a wonderful time :)
Came up trumps again
Our local branch have always proved to be helpful,friendly and knowledgeable, and again came up trumps on this occasion.
29 July 2026
Reply from Hays Travel - Wellswood
Thank you for your kind words and 5* review
It was lovely to see and and pleased I could get your cruise booked
Kind regards
Amanda
We dealt with Amanda who was so helpful…
We dealt with Amanda who was so helpful and made the experience booking our first cruise so easy and she answered so many questions because of her experience cruising
19 July 2026
Reply from Hays Travel - Wellswood
Thank you for your lovely 5* review, it was lovely to meet you both and pleased I was able to get your cruise booked - I'm sure you'll have an amazing time
Kind regards
Amanda
Very friendly service
Very friendly service. Managed to get the exact holiday and date I wanted. There was only one place left
28 July 2026
Reply from Hays Travel - Wellswood
Thank you for your 5* review and kind comments
I am pleased we were able to get the last place for you and get this exciting trip booked
Kind regards
Amanda
IF YOU WANT THE BEST THEN GO TO THE…
IF YOU WANT THE BEST THEN GO TO THE BEST SERVICE WITH A SMILE , YOUR DREAMS COME TRUE A VIST TO HAYS TRAVEL WELLSWOOD IS FOR YOU .
26 July 2026
Reply from Hays Travel - Wellswood
Thank you so much for your kind words, It is always a pleasure to have you in branch :)
Team Wellswood :)
Thanks Katie and Amanda for getting my…
Thanks Katie and Amanda for getting my cruise booked and helping with the price.
Process of booking was perfect!
16 July 2026
Reply from Hays Travel - Wellswood
Thank you for your 5* review, it was a pleasure to book your cruise and glad we were able to help you
Kind regards
Amanda & Katie
Reply from Hays Travel - Wellswood
It is always a pleasure to speak with you and book your holidays, this one will be special with your daughter and her 1st cruise
Thank you for your 5* review and kind words
Kind regards
Amanda
Relaxed and Efficient
Amanda made us feel very appreciated as customers. It was a relaxed and efficient booking experience.
7 July 2026
Reply from Hays Travel - Wellswood
Thank you for these lovely comments and your 5* review, it was a pleasure to get your cruise booked
Kind regards
Amanda
Great service from the Wellswood branch…
Great service from the Wellswood branch - always use and recommend
30 June 2026
Reply from Hays Travel - Wellswood
Thank you very much for your kind review :)
I found the member of staff helpful and…
I found the member of staff helpful and returned queries promply.
2 July 2026
Reply from Hays Travel - Wellswood
Thank you for your lovely 5* review, it was pleasure to assist you!
Kind regards
Karlie
Amanda was very helpful and patient…
Amanda was very helpful and patient being as my partner is very scared of flying we got there in the end well done Amanda
26 June 2026
Reply from Hays Travel - Wellswood
Thank you for your 5* review, I am so pleased I could help to book your holiday and reassure you both, I am sure you will both have a great time and look forward to hearing about it
Kind regards
Amanda
Amanda was helpful and knowledgeable…
Amanda was helpful and knowledgeable and friendly.
We didn't feel rushed to make a decision.
The travel agency was clean and bright.
A very positive experience.
24 June 2026
Reply from Hays Travel - Wellswood
Thank you for your 5* review, so pleased we could get your cruise booked and you have something to look forward to
Kind regards
Amanda & Karlie
A very easy relaxed no pressure booking…
A very easy relaxed no pressure booking experience, Karlie in the Wellswood branch, was extremely helpful, friendly and a pleasure to deal with making our booking, we will most definitely be returning to Wellswood to see Karlie to make further bookings, she is a credit to the company.
19 June 2026
Reply from Hays Travel - Wellswood
Thank you for your lovely 5* review, it was lovely to meet you and pleased I could get your Iceland holiday booked
Kind regards
Karlie
The staff are all very experienced
The staff are all very experienced, polite and helpful
21 June 2026
Reply from Hays Travel - Wellswood
Thank you very much for your 5* review. It was a pleasure to assist you!
Kindest Regards,
Team Wellswood
We received a letter from Dame Irene…
We received a letter from Dame Irene Hays inviting us to join her on the Oceania Nautica.
I contacted Amanda from the Wellswood office for further details and the next day I booked the trip for two of us.
Amanda was very helpful in explaining the details of the trip and quickly booked our cabin.
Excellent service and advice from Amanda.
13 June 2026
Reply from Hays Travel - Wellswood
Thank you for your 5* review, it is always a pleasure to book your cruises and pleased we could do this one too - very exciting
Kind regards
Amanda
Katie and Amanda are always very…
Katie and Amanda are always very helpful, thorough and courteous.
12 June 2026
Reply from Hays Travel - Wellswood
Thank you for your 5* review and kind comments, it was a pleasure to book your trip
Kind regards
Katie & Amanda
Excellent helpful staff.
4 June 2026
Reply from Hays Travel - Wellswood
Thank you for your 5* review, it was a pleasure to book you and your friends cruise
Kind regards
Amanda & Karlie
Amanda was amazing she made the whole…
Amanda was amazing she made the whole process easy,professional and enjoyable.
9 June 2026
Reply from Hays Travel - Wellswood
Thank you so much for this kind review, it was a pleasure to meet you and find your holiday, not long to wait
Kind regards
Amanda
Reply from Hays Travel - Wellswood
Thank you very much for your kind review. It was a pleasure to get your trip booked - Katie :)
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