Wouldn't Use any other Travel Agent Staff are always Helpful. Pleasant. Nothing is Ever too much Trouble. Always Check for Us the Best Prices Destinations to Meet our Requirements. Sort our Pa... See more
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Paula at Whitehaven Hays the lady who found the holiday we were looking for could not have been anymore helpful if she tried, she was professional, friendly and explained everything we asked. We actua... See more
Fabulous service! Paula has helped us find the perfect holiday in a matter of days. Paula has went above and beyond to find us the right location and hotel that meets our needs as a family. Nothing... See more
Company replied
Staff were very helpful on booking a cruise for my disabled husband & I. Gayle was excellent taking time to explain all necessary details clearly. She even rang cruise co. regarding queries that we... See more
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Company details
- #21 of 200 best companies in Travel agent
- #7 of 38 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 97 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
62 Lowther Street, CA28 7DS, Whitehaven, United Kingdom
- 01946413014
4.9
Excellent
512 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Paula at Whitehaven Hays the lady who…
Paula at Whitehaven Hays the lady who found the holiday we were looking for could not have been anymore helpful if she tried, she was professional, friendly and explained everything we asked. We actually had a small problem when we arrived home with regards to viewing our booking online, so we rang the Whitehaven branch, spoke to Paula and she sorted out our problem in less than 1 minute, she was fantastic.
24 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Booking the holiday
Booking the holiday, enjoy Hays travel booking it for you with no hassle
15 July 2026
Reply from Hays Travel - Whitehaven
Hi Patricia,
Thank you for booking with me and leaving this review :)
Thanks, Kennedy
Karen was very helpful
Karen was very helpful and the booking was sorted well and any questions were addressed quickly.
19 July 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book this for you and always happy to help :)
Wouldn't Use any other Travel Agent
Wouldn't Use any other Travel Agent
Staff are always Helpful. Pleasant.
Nothing is Ever too much Trouble.
Always Check for Us the Best Prices Destinations to Meet our Requirements. Sort our Parking and Travel Insurance .
13 July 2026
Patience when you've got too much choice!
Paula was very patient with our lack of decision making; her perseverance has enable us to book a holiday, hopefully, meeting the needs of the whole family - thanks Paula x
13 July 2026
Reply from Hays Travel - Whitehaven
Hi Angela, Thank you for taking the time to write such a lovely review, it is appreciated, Paula x
Reply from Hays Travel - Whitehaven
Thank you for your review. It was a pleasure to book you holiday for you, Karen
Reply from Hays Travel - Whitehaven
Thank you so much for your lovely review, it was a pleasure to book your holiday :) Madison
Reply from Hays Travel - Whitehaven
Thanks for your lovely review :) It was a pleasure to book your holiday.
Thanks, Madison
Everything that we went in store at…
Everything that we went in store at Whitehaven we got. Karen was so attentive to our needs and requests and found us the perfect holiday to Malta, we love going there as it’s a one stop shop
23 June 2026
Reply from Hays Travel - Whitehaven
Thank you for your review. It was a pleasure to book you holiday for you and I look forward to seeing you again. Thanks, Karen
PAUL ALWAYS EXCELLENT HELP
Paula always gives me excellent help, she is very professional but friendly and so helpful. Brilliant to deal with. Cant praise her enough.
19 June 2026
Reply from Hays Travel - Whitehaven
Hi Anne, Thank you for taking the time to write such a lovely review, it's a pleasure booking your holidays, Paula
Fabulous service
Fabulous service!
Paula has helped us find the perfect holiday in a matter of days. Paula has went above and beyond to find us the right location and hotel that meets our needs as a family. Nothing was ever a hassle, Paula kept us up to date with changes and kept on looking until we were happy with all the details. It has totally taken the stress out of finding our holiday, at a great price too..so thank you Paula - you were amazing and we will definitely recommending you!
13 June 2026
Reply from Hays Travel - Whitehaven
Thank you for taking the time to leave such a lovely review, it is appreciated, and it was a pleasure to book your holiday, Paula xx
Reply from Hays Travel - Whitehaven
Thank you for your review, it was a pleasure to book your holiday again. Thanks, Karen
Kennedy was extremely helpful and such…
Kennedy was extremely helpful and such a lovely friendly member of staff we felt very welcome into the shop as soon as we entered, we were undecided between a few hotels but she found us the best deal and hotel that suited our needs, we will definitely be booking with Kennedy again she’s an asset to the company ⭐️⭐️⭐️⭐️⭐️ from us
12 June 2026
Reply from Hays Travel - Whitehaven
Hi Lindsey,
Thank you for leaving such a lovely review. I really appreciate it :)
Kennedy
Reply from Hays Travel - Whitehaven
Thank you for the lovely review. We really appreciate it :)
All very professional friendly staff…
All very professional friendly staff helped sort out all our requirements nothing to much trouble
6 June 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review, it was a pleasure to book your holiday for you. Thanks again, Keira
Kiran was very polite and very helpful
Kiran was very polite and very helpful, she found everything I asked for. She also made me feel very relaxed and nothing was too much trouble for her.
5 June 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review, it was a pleasure to book your holiday for you. Thanks again, Keira
Karen was fantastic and so professional.
31 May 2026
Reply from Hays Travel - Whitehaven
Thank you for your review, it was a pleasure to book your flights. Thanks again, Karen
Very helpful with finding a holiday…
Very helpful with finding a holiday that I wanted explained the holiday, flights and also the dd payments
31 May 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review, it was a pleasure to book your holiday for you. Thanks again, Keira
Karen is so friendly,helpful and…
Karen is so friendly,helpful and informative, nothing is any trouble to her,booking our holidays with Karen is stress free ,she's an absolute credit to the company.
28 May 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review, t was a pleasure to book your holiday for you. Thanks again, Karen
Great service from Karen in the…
Great service from Karen in the Whitehaven Branch organising our holiday.
24 May 2026
Reply from Hays Travel - Whitehaven
Thank you for your lovely review, it was a pleasure as always to book your holiday. Thanks again, Karen
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