Harvey Donaldson & Gibson Chartered Surveyors Reviews 

153
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making interactions pleasant and informative. The service is frequently highlighted as excellent, with many appreciating the efficiency and thoroughness of the inspection process. Reviewers are particularly satisfied with quick response times and swift report delivery, often within 24 hours, contributing to a smooth and stress-free experience. However, some customers also noted issues with surveyor conduct. A few reviewers reported experiences with surveyors being rude, abrupt, or lacking in knowledge during inspections, and felt company responses were defensive.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the speedy, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A big thank you to Donna Shields, who came to our house to complete the Home Survey on our property. She made the whole experience easy and very straightforward by informing us exactly what it entaile... See more

Rated 5 out of 5 stars

Daniel was very professional and thorough with his inspection of the property. He was polite and kept us informed of what he was doing and what he was saying about the property. The report was produce... See more

Rated 5 out of 5 stars

Your speed in getting it booked in, done and written. India who came and completed it was very kind, highly professional and very reassuring. She explained and answered all my queries which I found... See more

Rated 5 out of 5 stars

Daniel carried out a home report survey at my property and from start to finish it was hassle free and so thorough. He was polite, corteous and really took the time to carry out his inspection and the... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

153 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(153)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and timely.

Robert was very professional from the get go. He arrived asked pertinent questions, appeared through and ‘on the job’. No excessive chit chat (which we welcomed) and was timely. All in all a good experience. Slick and professional.

19 March 2025
Rated 5 out of 5 stars

Great company

Great company, very professional. Greg the surveyor was excellent and answered any questions we had on Home Report. Highly recommend.

27 February 2025
Rated 5 out of 5 stars

Professional, Efficient Service

The service was professional, fast and efficient. The Home Report documentation was provided as a thorough high quality package. My single query during the process was dealt with quickly using the using the HDG email query service.

12 March 2025
Rated 5 out of 5 stars

Very pleased !

Daniel was really helpful during home report survey. Polite, friendly and very professional.
Communication was consistent. I would highly recommend Harvey Donaldson & Gibson.

17 March 2025
Unprompted review
Rated 1 out of 5 stars

Hoping to hear back from the company

Hoping to hear back from the company, purchased a property surveyed by yourselves, home report stated there was no damp or mould, and that the flat was centrally heated via water filled radiators,however the damp was horrendous within 10 days of being there and the mould has been rife since moving in. Additionally the flat has exactly 1 storage heater that does not work. Very unhappy and looking to take legal action if you cannot sort this privately with me

16 January 2025
Unprompted review
Harvey Donaldson & Gibson Chartered Surveyors logo

Reply from Harvey Donaldson & Gibson Chartered Surveyors

Good morning, Emily.

Thank you for raising this, in order for us to fully investigate this case, can you please email into info@hdg.co.uk and we will look into the matter immediately for you.

Best regards,

The HDG Team.

Rated 1 out of 5 stars

Will wait to see if I get a response…

Will wait to see if I get a response before writing a review.

4 March 2025
Unprompted review
Harvey Donaldson & Gibson Chartered Surveyors logo

Reply from Harvey Donaldson & Gibson Chartered Surveyors

Good afternoon, Annie.

Our Business Manager will call you right away.

Best regards,

The HDG Team

Rated 1 out of 5 stars

Don’t use!

In the process of purchasing a property surveyed by this company. Based our offer in part on the age of the property and we have now found out that the property was built atleast 15 years prior to the date on the home report. Which is far as I am concerned is false advertising and completely unacceptable.
I would not recommend using these surveyors and if you are purchasing a home who they have surveyed I would recommend you do your own dd!

18 February 2025
Unprompted review
Harvey Donaldson & Gibson Chartered Surveyors logo

Reply from Harvey Donaldson & Gibson Chartered Surveyors

Good morning, Natalie,

Thank you for taking the time to leave us a review.

We have searched the system but cannot locate any property details based solely on your name. We appreciate all forms of feedback and take any negative experiences very seriously.

To that end, could we ask that you email the property address and any further detail you feel important to info@hdg.co.uk and we will look into this for you.

Best regards,

The HDG Team.

Rated 5 out of 5 stars

Great service

Great service by Mr Brett. Done two valuations for me. Competitive pricing. On time and very professional. Thank you

4 February 2025
Unprompted review
Rated 1 out of 5 stars

Use someone else

Used by bank for remortgage.
£80,000 less than market value a reliable estate agent had suggested 2 years prior.
Surveyor said twice he didn’t know how to value the property.
Got mortgage but at a worse rate.
Would never use for a home report if I was selling.

6 February 2025
Unprompted review
Rated 1 out of 5 stars

The are not professional on there job…

The are not professional on there job the did a survey for bank they under valued the property and I have use anther Surveyer the value more then them I have phone them the lady said no point talking now we have send the valuation to the bank very bad service useless company.

2 December 2024
Unprompted review

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