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See what reviewers are saying

Rated 1 out of 5 stars

Used to be the best tan on the market but omg what a let down! I used this tan for years especially going on holidays as it was the darkest best wearing tan on the market. It covered veins & any im... See more

Rated 5 out of 5 stars

My sister introduced me to He-Shi fake tan a few years ago, and I'm so glad she did. Admittedly, I have used other brands of a cheaper and similar price just to compare, but keep going back to He-Shi.... See more

Rated 5 out of 5 stars

Superfast delivery, love the He Shi express liquid tan, easy to apply and it wears off well. I also use the hydraulic night bsalm and face mist which is great for fair skin. Highly recommend He Shi, a... See more

Company replied

Rated 5 out of 5 stars

I absolutely love all the he-shi products. The overnight hyaluronic tan balm in the nicest face tan iIhave ever used!! It's so natural and leaves my skin soft, clear and glowing! The tan remover is gr... See more

Company replied

Company details

  1. Wellness centre
  2. Pharmacy

Written by the company

Born in 2004, He-Shi is the sophisticated and quality self tanning brand loved by beauty editors and used by celebrities the world over. At He-Shi we only use high quality and scientifically balanced ingredients, so regardless of the product you choose to use, you know you’ll be sporting a safe and healthy tan you can be proud of!


Contact info

3.8

Great

TrustScore 4 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Used to be the best on the market

Used to be the best tan on the market but omg what a let down!
I used this tan for years especially going on holidays as it was the darkest best wearing tan on the market. It covered veins & any imperfections. They've not only discontinued the ultra dark but applying the dark liquid was hard work where I used to put it on with ease. The colour used to be beautiful 😍& last about 10 days but now its a medium colour & most washes off after the first wash. Im so disappointed. Is the ultra dark coming back? Are you working on a more improved formula. Please say you are🙏

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Nasty, horrible Company

A very nasty Company to deal with. They invite you to stock their products but then dictate to you where and where you can sell. They don't make this clear beforehand, only after you have purchased thousands of pounds of stock

3 December 2024
Unprompted review
He-Shi logo

Reply from He-Shi

Hi Monir,
We are disappointed to see another review from you regarding this matter. Our distribution policies, including restrictions on selling He-Shi products on Amazon, have been clearly communicated to you. These policies are in place to protect the integrity of our brand and ensure fairness across all approved retail channels.

In your case, we reached out multiple times requesting the removal of He-Shi products from Amazon, but these requests were not followed, leading to further action. We understand this may not be the outcome you had hoped for, but as a brand, our responsibility is to ensure compliance across all our distribution channels.
If you wish to discuss this further, we’re happy to do so through our usual communication channels.

Rated 1 out of 5 stars

A horrible brand to work with

A horrible brand to work with. I would advise all wholesalers to stay away. Aimee is very difficult to work with and will damage your business

3 February 2025
Unprompted review
He-Shi logo

Reply from He-Shi

Hi Monir,
We’re sorry to hear that you feel this way. As you are aware, we have clear policies in place to protect the integrity of the He-Shi brand, including restrictions on selling our products on Amazon. We communicated these policies to you multiple times and gave ample notice requesting the removal of He-Shi listings from Amazon before any formal action was taken.

Unfortunately, despite these repeated requests, the policy was not adhered to, which resulted in the necessary enforcement of our brand protection measures. While we understand this may have been frustrating for you, our responsibility is to ensure compliance across all our distribution channels.

We always strive to work positively with our wholesale partners and regret that your experience did not meet your expectations. If you wish to discuss this further, we’re happy to do so through our usual communication channels.

Rated 5 out of 5 stars

Lovely scent

A great all rounder tan that is completely fool proof. Love the scent, much nicer than any other tan!

1 February 2025
Unprompted review
He-Shi logo

Reply from He-Shi

Thank you so much for your lovely review! We're thrilled to hear you love our tan and its scent. Making self-tanning easy and enjoyable is exactly what we aim for! 💛 Hope you continue to enjoy your glow!

Rated 1 out of 5 stars

Used to be the best :(

Oh no!! What have you done to my favourite tan ever!! I tell everyone about your gold foaming mousse. It’s literally a staple item for me and I’ve used it for years. It now smells off putting, the foam is much lighter and now when I apply it it’s nowhere near as dark. And it doesn’t last as long. Absolutely gutted after all these years I’m going to have to look elsewhere.

20 October 2024
Unprompted review
He-Shi logo

Reply from He-Shi

Hi Nicole, Thank you for sharing your feedback with us. I’m truly sorry to hear about your experience with the Gold Foaming Mousse—especially as it’s been a staple for you over the years. We know how disappointing it must be when a product you love doesn’t meet your expectations, and we want to look into this for you.
Our product team hasn’t made any recent formula changes to the Gold Foaming Mousse, but we’d like to investigate further to see what could be causing these differences in scent, colour, and longevity. If you wouldn’t mind sending us an email to info@he-shi.eu we’d be more than happy to look into this and help find a solution.
Thank you again for taking the time to let us know—we value your loyalty and want to make sure you have a product you truly love. Aimee ♥

Rated 5 out of 5 stars

Fantastic quality tan

Fantastic quality tan, really nice free gifts with over £60 order, super fast delivery, such an even natural tan, fades evenly, the hydra luxe medium tan is super, lasts all week, fading like a real tan, doesn't feel dry or orange at all, the very liquid tan blends very well & drys down quickly, even found that it doesn't transfer too badly when you sleep in it & wash off next day. When I finally run out will definitely re purchase

24 July 2024
Unprompted review
He-Shi logo

Reply from He-Shi

Thank you for the lovely review! We’re so glad you love the Hydra Luxe Lotion! We can't wait to have you back when you're ready for a restock! Thanks again for your support! 🌟

Rated 1 out of 5 stars

What have you done to it????

What's happened to my favourite fake tan?? I buy the medium tanning mousse. Bought a new one recently and it's not the same! It's more moisturizing..but the foam is lighter and the tan isnt as dark. In fact it's barely there and only lasts a couple of days. Now I have to find something better.....and I've been using this for years! Such a shame. If it ain't
broke...dont fix it!! Edit...thanks for your reply and yes you did kindly..and unexpectedly..send me a replacement but it's just the same! You still havent confirmed you've changed it..but there's no need really... as its definitely different .and as stated above..not for the better. So I wont be buying it anymore. Please change it back! It was so good!

24 May 2024
Unprompted review
He-Shi logo

Reply from He-Shi

We're sorry to hear that your recent experience with our product didn't meet your expectations, especially since you've been a loyal customer for years. We understand how disappointing it can be when a favourite product changes. We're glad we could connect via email and send you some new products to try. Your feedback is really important to us, and we're committed to ensuring you find the perfect tanning solution. If you have any more concerns or need further assistance, please don't hesitate to reach out. Thank you for giving us the opportunity to make it right. ♥

Rated 5 out of 5 stars

Best Fake Tan Ever

Picked this up in TX MAXX , it is the very best fake tan I have ever used . It does not smell at all . It does not smear at all . I applied this tan with a tanning mitt and the results are superb . Thoroughly recommend

9 May 2024
Unprompted review
He-Shi logo

Reply from He-Shi

Thanks for the lovely review! We're so happy you love the tan and that it works so well for you. 🤍

Rated 5 out of 5 stars

Excellent product, service and overall experience

Excellent Customer Service and overall experience with He-Shi. I had never come across their products, but managed to pick up some reduced price redundant stock in a cosmetics auction very recently. The problem, however, was that the products had become watery, which somebody had advised me was indicative of fake alternatives.
I contacted He-Shi just for info on the products & the fake claims, to discover that what I had purchased was not fake, but well out of date (a few years!) & a discontinued product. It was clearly not their fault or issue and of course if you buy in an auction, there is no recourse.

He-Shi were wonderful and actually sent me 2 new replacement products along with an additional travel-size sample to replace what I had to throw away. I had only wanted info as to the quality and usability of the product, and was not complaining as I take responsibility for my choice to purchase on auction.

I am hugely impressed with their attitude, service and response as well as now being sold on the quality of their products.
Five stars to Aimee who handled my query efficiently and effectively!
Highly recommend them and their products.

19 April 2024
Unprompted review
He-Shi logo

Reply from He-Shi

Thank you so much for your kind words! We're thrilled to hear about your positive experience.. We're glad we could clear up the confusion and get some fresh products to you. It's great to know you're enjoying them and that you're impressed with our service and quality. We appreciate your recommendation and look forward to serving you again. If you ever have more questions or need anything else, don't hesitate to reach out. Thanks again! 🌟😊

Rated 5 out of 5 stars

This tan is easy to apply it looks…

This tan is easy to apply it looks natural and lasts .
very quick delivery and packed with care

28 February 2024
He-Shi logo

Reply from He-Shi

Thank you for sharing your positive experience! We're glad you found our tan easy to apply, natural-looking, and long-lasting. We're also thrilled you received your order quickly. ❤

Rated 5 out of 5 stars

Great products!

Great products!
Fabulous tanning products with the most natural colours, easy application and no smell.
Easy to navigate website.
Fast delivery.

1 March 2024
He-Shi logo

Reply from He-Shi

Thank you for the fantastic review Michelle! We're delighted you love our products. We're glad to hear you found our website easy to navigate and enjoyed our fast delivery.

Rated 5 out of 5 stars

Love the products

Love the products! The gradual tan is the perfect shade and doesn’t leave a horrid scent. Always my go to!

5 March 2024
Unprompted review
He-Shi logo

Reply from He-Shi

We're delighted to hear we are your go-to tan! Thanks for loving our gradual tan! Your support means everything to us! Thanks ♥

Rated 5 out of 5 stars

The products I ordered and customer…

The products I ordered and customer service are absolutely fab!

29 January 2024
He-Shi logo

Reply from He-Shi

We're delighted to hear that you're pleased with both our products and customer service! We always aim to provide 5* products and service! Thank you for your kind words and support ❤

Rated 5 out of 5 stars

Impressed!

I liked the fact that the choice of products were not overwhelming, but selective. I liked the information on ingredients.The price point is good, even more so in the sales! Using the products was easy, they dried quickly and left my skin really soft, with little colour transfer on clothes or sheets. The scent was fresh and pleasant too. Light variation is a little pale, but good for everyday, but I blend dark and light together. The tan lasts well and disappears evenly. I had an allergy to a different brand recently and He Shi seems to be good for me, thank you!

26 February 2024
He-Shi logo

Reply from He-Shi

We're delighted to hear you appreciate our curated selection and ingredient transparency, and affordable pricing - especially during sales! It's fantastic to know our products were easy to use, dried quickly, and left your skin soft with minimal colour transfer. We're glad you found the scent pleasant and that the tan lasts well. Blending light and dark for your perfect shade is a great tip! Thank you for choosing He Shi, and we're delighted to be a brand that works well for you ❤

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