Head2bed Reviews 

I have ordered a bed from this company and was very excited about it as the bed looked lovely.

I was kept informed on the progress and when the bed was ready to be delivered it all went downhill from there.

I contacted Sabrina twice via email asking for an update on my order and delivery and had no reply. I then contacted her for the third time and mentioned that I would consider cancelling my order if receive no response. The response followed promptly after my third email.

Shortly after that I received a phone call on Friday from delivery company Uber advising me that they would like to deliver the following Monday. This was not suitable as it as a very short notice or no notice in essence due to the weekend.

I again contacted Sabrina via email and advised her that I was not happy about such a short notice. I was then given another delivery date and time slot.

On the evening before this second delivery date I received a phone call from Uber advising me that they could no longer deliver the bed during agreed timeframe and it had to be earlier. I had to rearrange things at the last minute in order to facilitate access to my property at earlier time.
Uber staff had poor customer service skills and no listening skills whatsoever. They were argumentative, impatient and pushy.

On the delivery day the bed was still not there when promised and I had to contact Sabrina again, this time on the phone. I explained to her how many things I had to re arrange in order to allow acces to my property and it was now easy. I felt utterly frustrated at this point considering that from the point of ordering the bed three months passed already and I still did not have the bed.

Sabrina was not better at customer skills either and came up with a long list of reasons as to why the bed was not delivered.

As far as I was concerned I tried to compromise and rearrange things last second and there was no excuse. It caused me huge amount of inconvenience, missed appointment and stress.

I asked Sabrina whether they would be prepared to make goodwill jesture by either giving me a discount or refunding some of the amount I paid. No offers were made and she continued with excuses and even asked me to be understanding!

When I requested refund this was not received gracefully and she nearly put the phone down before I asked her when the money was going to be refunded. On all previous occasions when transactions had to take place she was very thorough explaining the process. Not on this instance though. She couldn't wait to end the conversation when I mentioned refund.

All in all there has been a catalogue of failures, which led to my decision to cancel the order. Not replying to emails in a timely manner, trying to prove a point, interrupting during telephone conversations, listing endless excuses .... I can go on and on. If I have to describe it in one word WRONG ATTITUDE.

This day and age it's not enough to have good products. It is also absolutely paramount to train staff in customer service skills, which are pretty basic. Do not argue with the customer, do not interrupt, admit if in the wrong, apologise and learn how to listen properly. It's not about who wins the argument match! It's about ensuring that the customer comes back and spends more money. On this occasion they have lost on every count.

good quality bed, delivery time as advertised, friendly and helpful hotline

So happy with the leather bed frame that we have bought. It looks fantastic and the ladies that we spoke to when we had any questions before and after we ordered were knowledgeable and very helpful.

Excellent choice, great products when they arrived, Sabrina was incredibly helpful. Only reservation was the delivery courier used - but Sabrina dealt well with the issue and both our very large wardrobe and huge bed are terrific

I have rarely felt this enthusiastic about a company. Head2Bed were fantastic. They showed up on time, never stopped working, delivered a really quality product, and were mega-helpful and polite. A class act. Highly recommended.

I found Head2Bed because I was looking for a very specific mattress that I couldn't find anywhere else. Sabrina was so helpful throughout the ordering process and we're delighted with our mattress. Couldn't recommend them enough!

I visited the Head2Bed showroom to check out the Hasena Airon Lisio bed I was interested in and to decide what type of mattress I wanted. I was met by Rebecca who was both charming and very helpful. The bed proved to look just as good as in the online photos and was clearly well made with an excellent finish and solid robust construction which will last a long time. Sabrina was very helpful all the way through from initial email and phone contact to delivery. She was particularly helpful at the end of the process as i'm still not sure how she managed to persuade the delivery company to re-arrange their schedule to fit in with my narrow window of availability. The installation went very smoothly and we had our new bed assembled and ready for use in under an hour. Overall an impressive experience and when we're ready to refurbish our other bedrooms we will be using Head2Bed again

I ordered a Guardia bed. The quality is good. The paint on the bed comes off even with minor friction with some object. As a whole I feel its bit pricey. They could come down on the price.

Great quality products and fantastic service. The communication was good and the delivery and fitting were excellent. Thanks!

Excellent help and support which assisted our decision making. Flexibility to meet when we needed, and great follow up service. Will use again.

We bought a Hasana bed. I was initially very duboius about buying online without going to a showroom. However Sabrina was very thorough in explaining every about the bed and covered anything not noticeable on the website.
Product came promptly and without problems and was assembled correctly as promised. I would definitely recommend these guys.

Superb product, great delivery and installation guys

Great communications and product arrived and was fitted as notified. Good fitters, tidy and took away packaging. One cabinet was damaged but they took it away replaced it as soon as possible.

High quality bed, great communication and professional delivery

Great customer service, high-end quality bed and frame. Beautiful finish and great sleep. Fast delivery and friendly and professional service putting it together. Thank you

Great contemporary bed at reasonable cost. Styleform hypnos - champagne & noce
Bit of a mixup with order and delivery time but dealt with professionally by Sabrina

Customer care 5 stars when buying and sorting out details and keeping me in loop.
Delivery poor took ages or wks to come guys building and assembling it was a amazing happy with bed and walldrobe fully.

From initial enquiry through to final delivery and commissioning of our new bed the Head2Bed experience was just about perfect.

The H2B team are extremely helpful and courteous, the product is of the highest quality, the price gratifyingly reasonable, the delivery and install team were fast, efficient, meticulously clean and consummately professional.

It is so very refreshing to deal with an organisation that focuses so heavily on a positive customer experience and ensures that they do exactly what they say they’ll do, exactly when they say they will do it.

Would we recommend Head2Bed? Absolutely!

Try them for yourself and see.

Absolutely fantastic service from everyone I dealt with. The lady I called knew so much about each product and really helped me choose the right items. The order was processed, payment was taken in two halves as they said it would be, furniture arrived and was constructed free of charge. The fitters did a great job. The furniture is excellent quality and i am delighted!
i just wish everyone I dealt with was this good. I cannot recommend them highly enough.