Great service. Found exactly what I needed on the website which was easy to navigate and my order arrived without delay a couple of days later. I'll definitely be using again and have no hesitation i... See more
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See what reviewers are saying
Ordered codliver oil capsules as had found these to be unavaiable from the offline chemist from which I had previously purchased them over several years. Package arrived in a couple of days. Very ha... See more
You keep emailing me saying there's a problem with my card so you can't fulfil my subscription. Funny it's only a problem when its the subscription, the card works perfectly well at all other times.... See more
Company replied
We waited in all day for a package as an email stated an actual delivery day but an exact time not guaranteed. It failed to arrive. The delivery tracking via the email was worse than useless. Updated... See more
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Company details
- #10 of 14 best companies in Pharmaceutical company
- #178 of 235 best companies in Fitness and nutrition
- #92 of 115 best companies in Online Pharmacy
- #211 of 277 best companies in Vitamin & Supplements Shop
- #56 of 71 best companies in Wellness centre
About HealthAid®
Written by the company
Mission Statement
Our Values - Customer Focused & Excellent Service
-
HealthAid® aims to offer world-class customer service, build stable business relationships based on trust, respect, and consistency, and create exceptional products that help enhance our customers' health and well-being. We are passionate about promoting diversity and maintaining high standards in all aspects of our business.
- Extensive, global distribution network.
- Highly professional, experienced sales team.
- World-class marketing and nutritional expertise.
- Manufactured from natural sources.
- Free from artificial additives, colouring, and flavourings.
- Free from yeast, gluten, salt, sugar, and dairy products.
- Many products are suitable for vegetarians and a growing number for vegans.
HealthAid® is an established and reputable brand that provides a wide range of high-quality health supplements. With over 40 years of experience in the Health and wellness industry, HealthAid® has gained a strong reputation for offering innovative, premium quality and affordable products.
The Brand is Supported by:
HealthAid® aims to offer world-class customer service, build stable business relationships based on trust, respect, and consistency, and create exceptional products that help enhance our customers' health and well-being. We are passionate about promoting diversity and maintaining high standards in all aspects of our business.
Where Possible, HealthAid® Products are:
We believe in using only the finest ingredients to create high-quality products, which are rigorously tested for purity and potency ensuring they match up to the high standards we expect from our products. HealthAid® range of skincare, haircare and bath products are produced without cruelty to animals and to the most effective modern formulations.
Contact info
HealthAid® House, Marlborough Hill, HA1 1UD, Harrow, Middlesex, United Kingdom
- +44 (0) 20 8426 3400
- sales@healthaid.co.uk
- www.healthaid.co.uk
4.3
Excellent
990 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from HealthAid®
Dear Shirin,
Thank you so much for your kind words! 🌟 We’re thrilled to hear that all 10 items were delivered perfectly as ordered. Your satisfaction is our top priority, and we’re glad we could meet your expectations. Looking forward to serving you again! 😊👏
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Boleslaw,
"Thank you so much for your positive feedback! We’re thrilled to hear that you had a great experience and that our product met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Kind Regards,
HealthAid Customer Service Team
The best Vit E oil in the market I have…
The best Vit E oil in the market I have been using it for decades.
3 October 2024
Reply from HealthAid®
Dear Carolyn,
Thank you so much for your wonderful review! We’re thrilled to hear that our Vitamin E oil has been your go-to product for decades. Your continued trust and loyalty mean the world to us! If you ever have any questions or need assistance, please don’t hesitate to reach out. Thank you again for choosing us!
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Alekszandra,
"Thank you so much for your kind words! We're thrilled to hear that you're happy with our vitamins. We look forward to serving you again soon!
Kind Regards,
HealthAid Customer Service Team
Quick and easy delivery
27 September 2024
Reply from HealthAid®
Dear John,
Thank you for taking the time to leave us your review. We are glad you are happy with the delivery & we could offer you the service you required.
Kind Regards,
HealthAid Customer Service Team
Choose wisely apply high standards
With lots of online providers to choose from I found healthaid fitted my requirements on quality, price point and fulfilment.
25 September 2024
Reply from HealthAid®
Dear Mark,
Thank you for your positive review!
We’re thrilled to hear that Healthaid met your expectations for quality, price, and fulfilment. It’s always our goal to provide the best for our customers, and we’re glad you found us to be a great fit. We look forward to seeing you back.
Kind regards,
HealthAid Customer Service Team
Quick efficient service
Quick efficient service. Have been purchasing from company for several years.
24 September 2024
Reply from HealthAid®
Dear Maureen,
Thanks for leaving us a review - we're glad to hear your order arrived quickly, and that you were pleased with our service. We look forward to serve you with your future orders again.
Kind regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dea Julie,
Thank you for sharing your experience & reviewing us. It’s really satisfactory when we get such positive feedback from our customers. Customer satisfaction is paramount at HealthAid. Hope to see you back very soon.
Kind Regards,
HealthAid Customer Service Team
DON’T ACCEPT RETURNS/UNTRUSTWORTHY SELLER
DON’T ACCEPT RETURNS
NOT TRUSTWORTHY SELLER
I was looking for DHEA supplement and i found Ovaflow DHEA 25 online on nutrazonehealthcare.com. i read the details on the packet in the ad and i ordered it. when i received the packet, i found a leaflet inside stating its benefits, usage and instructions for Women and not a word about men. So i sent them message on WhatsApp and straightaway asked if it is for both sexes and he said in his words "female only. we have no clinical studies or prove of any benefits for male"". then i asked him i am man, would you recommend me this product for hormonal balance (as said on their website for this product)? and his words "No".
I am not some sort of medical scientist on this matter. i took his words and decided to return the product. when i informed him about my intention and asked for return address, chat went silent. Next day i sent more messages asking about return address but no answer. so i called and ask for return address. the guy who received the call refused to comply his company’s return policy stated on their website and instead started making up his own return policy saying that “we only accept return if product is damaged otherwise no return”. I asked him to read his company’s return policy on the website and even sent him a picture of that page but he was persistent on not accepting return. So, I threatened him about reporting this situation to their manufacturer/supplier Healthaid which they represent in Spain and Pakistan, his tone changed. Now he asked me to return the product and We’ll check the product ourselves and your money will be reversed But how can I trust him after not complying his company’s return policy. Just like he made up his own return policy and he can make any excuse to deny me my money if I send him back the product. I decided I would rather bear the loss and state my case to the public on the social media and to their manufacturer so that people can avoid dealing with untrustworthy seller/distributor like Nutra Zone Health Care.
24 September 2024
Unprompted review
Reply from HealthAid®
Dear Mr. Arfaq,
Thank you for reaching out to us. We contacted our overseas distributor, and we believe that Mr. Zain, our distributor in Pakistan, has spoken with you and resolved the issue.
We apologize for any inconvenience caused.
Kind Regards,
HealthAid Customer Service Team
Would order from this company again.
Ordering very easy and fast delivery,well packed as well.
20 September 2024
Reply from HealthAid®
Dear Maria,
Thank you for your fantastic review! We're delighted to hear that you found the ordering process easy and experienced fast delivery. It's great to know that you were pleased with the packaging as well. We look forward to serving you again in the future!
Kind regards,
HealthAid Customer Service Team
great came in the day i wanted
great came in the day i wanted. box was in great shape and packed well
17 September 2024
Reply from HealthAid®
Dear Iax,
Thank you for your wonderful review! We're thrilled to hear that your order arrived on time and in great condition. We always strive to provide the best service and packaging for our customers. We appreciate your support!
Kind regards,
HealthAid Customer Service Team
My purchase was prompted and delivered timely l
My purchase was prompted and delivery l
18 September 2024
Reply from HealthAid®
Dear Customer,
Thank you so much for your kind words , extremely glad you are enjoying our products and services, glad you found what you require. We have made customer satisfaction as our top priority.
Kind regards,
HealthAid Customer Service Team
Very good products
Happy about the products and the good results I got with the health aid Coliprobio. They deliver very fast and free
19 September 2024
Reply from HealthAid®
Dear Enkelana,
Thank you so much for your kind words and for sharing your experience! 😊 We’re thrilled to hear that you’re happy with the results from Health Aid Coliprobio .We are glad you are happy with the delivery & we could offer you the service you required.
If you ever have any questions or need further assistance, feel free to reach out—we’re always here to help! Thanks again for choosing us! 💚"
Kind Regards,
HealthAid Customer Service Team
It was my first time ordering with…
It was my first time ordering with HealthAid and the process was easy,they keep you up to date with the progress of your item and I would happily use them again for any other future products. My item was packaged very well.
Good speedy service, they deserve their 5 stars
16 September 2024
Reply from HealthAid®
Dear Customer,
Thank you so much for your kind words and for giving us a 5-star rating! We’re thrilled to hear that your first experience with HealthAid went smoothly and that you found the ordering process easy.
We always aim to provide excellent service, keep our customers informed, and ensure products are well-packaged and delivered quickly. We truly appreciate your feedback and look forward to serving you again in the future!
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear June,
Thank you for taking the time to leave us your review. We are glad you are happy with the delivery & we could offer you the service you required.
Kind Regards,
HealthAid Customer Service Team
Incredible customer service
I ordered some vitamin supplements for my father based on the doctors recommendation, however follow up results showed he needed a different kind of supplement. The staff (Shreya) assisted so quickly and helped me arrange a quick return. Super customer service
6 September 2024
Unprompted review
Reply from HealthAid®
Dear Jalpa,
We’re thrilled to hear about your positive experience, and we’re especially glad that we could assist you promptly. Customer satisfaction is our top priority, and we're here if you need any further help!
Kind Regards,
HealthAid Customer Service Team
It was fast and a good product that I…
It was fast and a good product that I had before.
6 September 2024
Reply from HealthAid®
Dear Maria,
"Thank you so much for your positive feedback! We’re thrilled to hear that you had a great experience and that our product met your expectations. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Susan,
Thank you for taking the time to leave us your review. We are glad you are happy with the delivery & we could offer you the service you required.
Kind Regards,
HealthAid Customer Service Team
wrong product supplied got cholestorol…
wrong product supplied got cholestorol tablet rather than celedron tablets cant see how this mistake can be made unless person employed is either blind cant read or couldnt give a damn
4 September 2024
Reply from HealthAid®
Dear JJ,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused by receiving the incorrect product. We understand how frustrating this situation must be for you.
This is certainly not the level of service we aim to provide, and we take full responsibility for the error. We have investigated this issue internally to ensure that such mistakes do not happen in the future, and we are reinforcing our processes to maintain the highest level of accuracy.
In the meantime, we would like to resolve this issue for you as quickly as possible. one of our Customer Service Representative will be soon in touch with you .so we can arrange for the correct product to be sent to you immediately, and we will take care of any return logistics for the incorrect item.
Once again, we are truly sorry for this mistake and any inconvenience caused. Thank you for your understanding and patience.
Kind Regards,
HealthAid Customer Service Team
Reply from HealthAid®
Dear Hugh,
Thank you so much for your positive review! We’re thrilled to hear that you found our service fast and efficient. Your satisfaction is our top priority, and your feedback motivates us to continue providing excellent service.
Kind Regards,
HealthAid Customer Service Team
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