Healthcode Reviews 173

The technician was very patient.
But there is a big BUT... The system is not user friendly in any way.
How is it that in our days and times it takes hours if not days, and only with the technician's support to understand how to use the system??!!
Something is very wrong here. Is it right that users really need to spend hours to submit their invoices?
Its enough to read the reviews here to understand the shortcomings of Healthcode's payment system which clearly has not been improved.
Its not enough to tell the reviewers that their feedback is appreciate. Its about time you act on it!

I've been having some issues with a consultant profile and I was assisted today by Amrit who understands the system and knows her job well. All the issues have now been rectified and Customer Service at it's best!!

Same name. Different company. Apologies

Excellent service. I talked with Amrit Cheema, She was very empathetic and professional.

Amrit Cheema was very helpful this morning and resolved my enquiry.

Really helpful and informative one to one training. Appreciate the help is resolving an issue.

I just had a great customer service experience with Zara Kahn, who expertly navigated me through the process of invoicing. She was very professional and friendly.

Every time I call Healthcode I speak to someone who is very patient, knowledgeable and helpful. The staff members are wonderful at understanding what I am struggling with, offering the best solutions and then guiding me through the steps to achieve this. They are a fantastic team!

Torture, so so bad, unless you're interested in the early history of websites.
If any alternative existed I would use it

This review is for the person I dealt with, NOT for Healthcode in general - the platform continues to have problems and many features don't work as they should. However, today I was assisted by Amrit who provided excellent customer service. I am not a happy customer at the moment, but she listened carefully to my complaints (there are several ongoing issues!) and did what she could to assist. She also called me back as promised, and though I am still not happy with the system in general, she was able to provide good information which will hopefully improve our billing accuracy.

Amrik, was really helpful and truly excellent

Amrit was amazing. Very helpful. Went away and solved problem and rang me back as promised.

A straightforward conversation with Amrit and the issues that I had regarding my subscription was dealt with quickly and efficiently

Communication with Healthcode has always been good and they are responsive. Amrit dealt with my query via email very quickly today and my problem sorted.

Prompt assistance from Amrit today. Answered my query!!

Had a call with Amrit who was incredibly helpful and walked me through stopes needed via screen share. smooth experience.

Healthcode have always been good but today she sorted my query out very quickly and helped me by screen sharing and trained me for issues next time!

Excellent help from customer service to change bank details

I offer a one star, as there is not the option of a zero star. I am an administrator and I have tried to submit invoices and it has been a nightmare. There is the offer of an instruction video. It is an hour long (not the hallmark of an easy process), in addition it needs to be booked. It is only available on weekdays when neither the therapist nor I would have the time. I am so fed up that I am seriously considering to suggest to the therapist not to accept clients anymore with an insurance which requires billing via Healthcode.
Oh and about the reply from Healthcode on this site: Guess what, I did contact you prior to posting here, and so did the therapist. We gave you contact details and we are still waiting for a reply.