Health IQ Reviews 

873
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

I have received phone calls daily from Health IQ. Today at 11am I spoke with a person and told them to stop calling me. Since 11am, I have received six phone calls. Their operators hang up when asked... See more

Rated 5 out of 5 stars

Jasmine at the Harlingen office by the expressway. Did an awesome job welcoming my whole family. She gave us precision on our plans and quality of our phones. I haven't ever had anyone make me feel s... See more

Rated 5 out of 5 stars

Weight loss surgery caused chronic malnourishment nausea and vomiting and caused me to lose all my teeth as I was on disability for degenerative joint disease. Standard dentures were a nogo and clip... See more

Company replied

Rated 5 out of 5 stars

I was lucky and honored to meet with Dana Herring, who helped me understand and choose the right Supplemental plan for my needs. This wad my 1st Enrollment for Medicare - Suppl plan and I needed... See more

Company details

  1. Insurance agency
  2. Financial advisor

About Health IQ

Written by the company

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At Health IQ, our mission is to ensure that all seniors are seen and treated as unique individuals by the healthcare system. Health IQ is the only Medicare broker that uses your detailed health record and our AI platform to find a plan truly tailored to your needs.


Contact info

4.2

Great

TrustScore 4 out of 5

873 reviews

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4.2

All reviews

(873)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

My agent was Crystal Coble

My agent was Crystal Coble. She was the most helpful agent I have ever spoken with. Kind, personable, courteous & the most patient agent I've ever spoken with as I'm an insurance dummy. She knows her stuff & related to me with excellence. She's a keeper. 🥰

5 December 2022
Unprompted review
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Reply from Health IQ

Thank you so much for taking time to leave us your review! We're so happy to hear about your experience with Health IQ, and we'll be sure to pass your note along to your agent.

Rated 1 out of 5 stars

Highly potential fraud

This makes me think that this is some kind of fraud because they call 5-6 times a day always at a different phone number each time.
It's possible it's legit, but they have fraudulent telephone practices.

6 December 2022
Unprompted review
Health IQ logo

Reply from Health IQ

Please know that Health IQ takes seriously its obligations under both federal and state law and has strong internal and third-party policies concerning compliance. If you would like to provide your telephone number to customersupport@healthiq.com, we can ensure you are on our internal Do Not Call list.

Rated 5 out of 5 stars

Expected situation and your reps from great listening skills respectful and they took their time with me…

Expected situation and your reps from the first one who answered the phone until I got the second one with who I was referred and he finished everything he heard everything that I had to say that's the account of customer service I like

2 December 2022
Unprompted review
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Reply from Health IQ

Thank you so much for taking time to leave us your review! We're so happy you had a 5-star experience with Health IQ.

Rated 5 out of 5 stars

The Customer Service rep was very…

The Customer Service rep was very understanding and compassionate and helped me switch to a new health plan for my present situation. She was awesome!

4 December 2022
Unprompted review
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Reply from Health IQ

Thank you so much for taking time to leave us your review! We're so happy to hear about your 5-star experience with Health IQ.

Rated 5 out of 5 stars

The help he give me he was polite…

The help he give me he was polite explaining the benefits I would recommend it all who needs help with medicare

6 December 2022
Unprompted review
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Reply from Health IQ

Thank you so much for taking time to leave us your review! We're so happy to hear about your 5-star experience with Health IQ.

Rated 5 out of 5 stars

Tony Cain is very knowledgeable and…

Tony Cain is very knowledgeable and asked probing questions as to what was important to me for the upcoming year. I called him on Sunday 12/4/2022 left a message and he called me back! I look forward to talking again to in the next enrollment period to see what's new. My wife will be contacting Tony in January.

4 December 2022
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Reply from Health IQ

Thank you so much for taking time to leave us your review! We're so happy to hear about your 5-star experience with Health IQ. We'll be sure to pass your note along to your agent.

Rated 5 out of 5 stars

The licensed agent was a soft sell and…

The licensed agent was a soft sell and was very accommodating to my needs.

2 December 2022
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Reply from Health IQ

Thank you so much for taking time to leave us your review! We're so happy to hear about your 5-star experience with Health IQ.

Rated 1 out of 5 stars

Scam alert

Scam alert!
I have blocked over 50 calls from this scam and still get calls almost every day. Beware it’s a total scam.
What part of DO NOT CALL ME do they not understand?
I feel sorry for the people who fall for this scam.
I’m sick of it.
I have sent scam alerts to everyone I know over 65..their target victims
Block them all. They do not follow the do not call registry..

6 December 2022
Unprompted review
Health IQ logo

Reply from Health IQ

Please know that Health IQ takes seriously its obligations under both federal and state law and has strong internal and third-party policies concerning compliance. If you would like to provide your telephone number to customersupport@healthiq.com, we can ensure you are on our internal Do Not Call list.

Rated 5 out of 5 stars

Representative was very knowledgeable

Representative was very knowledgeable, understanding and polite.

3 December 2022
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Reply from Health IQ

Thank you so much for taking time to leave us your review! We're so happy to hear about your 5-star experience with Health IQ.

Rated 1 out of 5 stars

Do Not Call Law violating unwanted sales caller Health IQ

The Do Not Call Law violating scam robo sales criminals have been calling here for years in violation of the Law and our demands to stop these totally unwanted and NEVER requested ( one of their lies ) Medicare ad on illegal sales calls .

5 December 2022
Unprompted review
Health IQ logo

Reply from Health IQ

Please know that Health IQ takes seriously its obligations under both federal and state law and has strong internal and third-party policies concerning compliance. If you would like to provide your telephone number to customersupport@healthiq.com, we can ensure you are on our internal Do Not Call list.

Rated 5 out of 5 stars

She was very friendly and…

She was very friendly and knowledgeable. She also was very patient with me while I found accurate information. She also took time to explain my questions and services I was eligible for.

2 December 2022
Unprompted review
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Reply from Health IQ

Thank you so much for taking time to leave us your review! We're so happy to hear about your 5-star experience with Health IQ.

Rated 4 out of 5 stars

Not intrusive.

Not intrusive.
Respectful experience.
Did not take long

4 December 2022
Unprompted review
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Reply from Health IQ

Thank you so much for taking time to leave us your review! We're so happy to hear about your positive experience with Health IQ.

Rated 5 out of 5 stars

Health IQ Maria was very knowledgeable and helpful helpful she…

Health IQ Maria was very helpful she knew the information she went above and beyond to help me get my primary care doctor and I'm very thankful to your company if I have any problems she gave me a direct number so she can help with that also.

3 December 2022
Unprompted review
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Reply from Health IQ

Thank you so much for taking time to leave us your review! We're so happy to hear about your 5-star experience with Health IQ. We'll be sure to pass your note along to your agent.

Rated 5 out of 5 stars

Agent was very helpful and was very…

Agent was very helpful and was very patient with me. Space she explained everything that I needed to know. I’m glad she was very patient with me and very personable.

3 December 2022
Unprompted review
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Reply from Health IQ

Thank you so much for taking time to leave us your review! We're so happy to hear about your 5-star experience with Health IQ.

Rated 5 out of 5 stars

Info and clarity of caller

Info and clarity of caller. No foreign non English speaker

5 December 2022
Health IQ logo

Reply from Health IQ

Thank you so much for taking time to leave us your review! We're so happy to hear about your 5-star experience with Health IQ.

Rated 4 out of 5 stars

I had to call 3X for my husband.because…

I had to call 3X for my husband.because the first 2x I could not understand them. I ONLY SPEAK ENGLISH! Finally the 3rd caller was someone who spoke very clearly.

5 October 2022
Unprompted review
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Reply from Health IQ

We aim to provide exceptional service, and we’re sorry that your experience was less than that. Your feedback matters and will be used to help guide the positive changes we make to our customer’s experience.

Rated 5 out of 5 stars

Everything was explained to me in terms…

Everything was explained to me in terms I can understand. Not understanding alot about medicare and supplemental insurance, that was big for me. She laid out step by step comparison to my current insurance and saved me alot of money in addition to extra benefits

1 December 2022
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Reply from Health IQ

Thank you so much for taking time to leave us your review! We're so happy to hear about your 5-star experience with Health IQ.

Rated 1 out of 5 stars

They'll harass you to distraction.

I have received 11 calls in the last four days. I have repeatedly said I'm not interested, yet they refuse to do take no for answer.

4 December 2022
Unprompted review
Health IQ logo

Reply from Health IQ

Please know that Health IQ takes seriously its obligations under both federal and state law and has strong internal and third-party policies concerning compliance. If you would like to provide your telephone number to customersupport@healthiq.com, we can ensure you are on our internal Do Not Call list.

Rated 1 out of 5 stars

Harassment by Health IQ

I work overseas. I am of retirement age, but I don’t/can’t use Medicare services since it only applies to US residence.
I have asked Health IQ to stop calling me since the time difference is 12 hours. I leave my phone on for emergency purposes during the night. Their calls are reaching me in the middle of the night.
I have repeatedly asked to be taken off the all list. After many unsuccessful attempts , have started blocking their numbers. More than a dozen blocked so far but they use different numbers to call to get around that attempt.
When I return to the US, I can assure you that I will never deal with this company. They are the most inconsiderate people I have spoken with and I hope there is a regulatory agency working to stop them from harassing others in the same way.

3 December 2022
Unprompted review
Health IQ logo

Reply from Health IQ

Please know that Health IQ takes seriously its obligations under both federal and state law and has strong internal and third-party policies concerning compliance. If you would like to provide your telephone number to customersupport@healthiq.com, we can ensure you are on our internal Do Not Call list.

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