HealthTap Reviews 

222
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Spent from 2pm on Sunday until 10pm watching and waiting for a Dr. to join my appointment. The system kicked me off at 10pm and it's closed. Are you serious? You wasted my whole day? What a horrible s... See more

Rated 4 out of 5 stars

Overall, a great service. Free educational answers to many common medical questions, and many uncommon questions as well. Gets 4/5 stars because I've had trouble in the past with what seemed like fals... See more

Company replied

Rated 3 out of 5 stars

Worst customer service. Emailed them 3 times plus 2 phone calls to get a simple issue resolve. Repeated my story over and over and over again. So frustrating. I just wanted antibiotics for a s... See more

Company replied

Rated 2 out of 5 stars

I’ve only asked general questions and the answers I got were from doctors in specialties not related at all. It dawned on me after reading my second answer that this just isn’t reliable. Your question... See more

Company details

  1. Pharmacy

Written by the company

Your personal doctor, one tap away. HealthTap is a virtual-first, affordable urgent- and primary-care clinic, providing top-quality physician care nationwide to Americans with or without insurance. Our proprietary, easy-to-use, and innovative apps and electronic medical record apply Silicon Valley standards to effectively engage consumers and doctors online to increase the equity, accessibility, and efficiency of ongoing medical care for consumers, providers, employers, and payers. In addition, with HealthTap, businesses can offer virtual primary care to employees for less than the cost of free coffee. HealthTap’s US-based board-certified physicians are available throughout North America. For more information, visit www.healthtap.com.


Contact info

2.2

Poor

TrustScore 2 out of 5

222 reviews

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No recent history of asking for reviews

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2.2

All reviews

(222)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Healthtap was a quick way to speak with…

Healthtap was a quick way to speak with a doctor, who discusses symptoms without having to wait in an office, then prescribes the proper medicine to correct the issue. Very reasonable price and easy to use.

13 August 2019
Unprompted review
Rated 4 out of 5 stars

Sometimes it is hard to get a real…

Sometimes it is hard to get a real answer because you cannot write enough. Some answers are very helpful and others seem to comment just to say something. Overall, it's a good place to start and a good place to learn things.

13 August 2019
Unprompted review
Rated 3 out of 5 stars

Need more than 2 elevators.

Need more than 2 elevators.
Need stairs to go up and down and could not find any
Parking needs better access plan including where to put the card and phone. Was hard to navigate the hotel.

I think you will need a consultant to come in and check how the guest can check in with a car.

Lot of logistics of getting the car into bay to check in challenging.
Clean and overall ok but not worth the money requested.

Level of hotel is perhaps 3 star hotel asking for 4 star
I think management would benefit from reassessment of how the guest is checked and how the guest is able to use the hotel to increase number of guests.

13 August 2019
Unprompted review
Rated 5 out of 5 stars

HealthTap is great and good option when traveling

HealthTap is a great program. The app is easy to use and most important, the doctors are top notch. The consultation via video call is simple, personal and efficient. I picked up my prescription in 30 minutes.
A great resource especially when you are traveling and need an urgent consultation!

12 August 2019
Unprompted review
Rated 4 out of 5 stars

A good health care resource

Answering questions related to my area of expertise is rewarding and can sometimes be challenging. Although dentistry is a mostly hands on profession, answering simple questions about one's oral health can help guide that person to achieve their oral health goals.

12 August 2019
Unprompted review
Rated 5 out of 5 stars

Review

Great platform. Information is easy to find and a very helpful resource for my health care needs

12 August 2019
Unprompted review

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