Spent from 2pm on Sunday until 10pm watching and waiting for a Dr. to join my appointment. The system kicked me off at 10pm and it's closed. Are you serious? You wasted my whole day? What a horrible s... See more
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Overall, a great service. Free educational answers to many common medical questions, and many uncommon questions as well. Gets 4/5 stars because I've had trouble in the past with what seemed like fals... See more
Company replied
Worst customer service. Emailed them 3 times plus 2 phone calls to get a simple issue resolve. Repeated my story over and over and over again. So frustrating. I just wanted antibiotics for a s... See more
Company replied
I’ve only asked general questions and the answers I got were from doctors in specialties not related at all. It dawned on me after reading my second answer that this just isn’t reliable. Your question... See more
Company details
Written by the company
Your personal doctor, one tap away. HealthTap is a virtual-first, affordable urgent- and primary-care clinic, providing top-quality physician care nationwide to Americans with or without insurance. Our proprietary, easy-to-use, and innovative apps and electronic medical record apply Silicon Valley standards to effectively engage consumers and doctors online to increase the equity, accessibility, and efficiency of ongoing medical care for consumers, providers, employers, and payers. In addition, with HealthTap, businesses can offer virtual primary care to employees for less than the cost of free coffee. HealthTap’s US-based board-certified physicians are available throughout North America. For more information, visit www.healthtap.com.
Contact info
2465 Latham Street, 3rd Floor, 94040, Mountain View , United States
- support@healthtap.com
- www.healthtap.com
2.2
Poor
222 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The first time I used Health tap I was…
The first time I used Health tap I was pleased. I needed budesonide for my ulcerative colitis and and va did not have this.
Next I asked for Tamiflu to have on hand if my son came home with flu symptoms. The response was from a jack dumb physician who said it was not for prevention.
If one were to look up the use of Tamiflu, it states that is if for "prevention" for the common flu!
I will neve use healthtap again as it has juvenile ignorant as doctors on it.
5 August 2019
Unprompted review
FAST EASY AND TALKS GREAT KNOWLEDGE…
FAST EASY AND TALKS GREAT KNOWLEDGE VERY GOOD BOUT FINDING OUT WHAT EVER YOU ASK
5 August 2019
Unprompted review
Easy to navigate
Easy to navigate, fair charges, extensive patient’s rights.
5 August 2019
Unprompted review
Very low/minimal consultations in Fl
Very low/minimal consultations in Fl. Additionally, for 1 4 hour committed shift I am paid $100; however, for each consult, $30 is deducted from the shift payment. Therefore, I would have to see 8 patients to earn $200. Beyond sad and certainly not competitive with any other telemedicine venues.
5 August 2019
Unprompted review
Excellent app.
5 August 2019
Unprompted review
Overall a great service, but beware of false advertising
Overall, a great service. Free educational answers to many common medical questions, and many uncommon questions as well. Gets 4/5 stars because I've had trouble in the past with what seemed like false advertising. I purchased a premium plan based off of advertising of a free consult with a specialist, only to find out that the premium plan only includes limited primary care. I requested a refund and they did not budge even when I showed them documentation. Overall, though, a very unique and useful app.
5 August 2019
Unprompted review
Reply from HealthTap
Hi Evan,
We appreciate your feedback and are very sorry to hear about the issues you have experienced with HealthTap.
We strive to provide the best care possible and will be working to ensure this problem is solved. We again appreciate your honest feedback and if you have any further questions or concerns please let us know at support@healthtap.com.
The doctors I consulted were excellent
The doctors I consulted were excellent, and the price/convenience was good.
But when I tried to find those two doctors for further consultation some months later, they were impossible for me to find.
You need a list for each patient of the previous doctors for further contact.
5 August 2019
Unprompted review
Service is just how I like it
5 August 2019
Unprompted review
I had a situation whereby I needed…
I had a situation whereby I needed urgent assistance with a sick spouse. I spoke to a clinician both online and on the internet and we averted a serious situation.
5 August 2019
Unprompted review
Great company to work for
Great company to work for. Platform is easy to use. Great innovations with Artificial intelligence technology. Great communication and flexibility with the company.
5 August 2019
Unprompted review
Ripp off
It cost money’s to talk to the doctors just rather email my st it the same wait x and it free
5 August 2019
Unprompted review
Reply from HealthTap
Hi Chad,
We appreciate your feedback and are very sorry to hear about the issues you have experienced with HealthTap.
We strive to provide the best care possible and will be working to ensure this problem is solved. We again appreciate your honest feedback and if you have any further questions or concerns please let us know at support@healthtap.com.
Exquisite- HealthTap Services
The device is efficient, quite beneficial and provides excellent consumer advice and information.
5 August 2019
Unprompted review
The Dr is great & your app is so…
The Dr is great & your app is so qwirky, I can never just have the consult. We always have to do a work around.
5 August 2019
Unprompted review
Reply from HealthTap
Hi Mark,
We appreciate your feedback and are very sorry to hear about the issues you have experienced with HealthTap.
We strive to provide the best care possible and will be working to ensure this problem is solved. We again appreciate your honest feedback and if you have any further questions or concerns please let us know at support@healthtap.com.
-Julia
Always reliably fast with orders and a…
Always reliably fast with orders and a wonderful choice of product
5 August 2019
Unprompted review
It’s really convenient & it’s also so…
It’s really convenient & it’s also so simple to use that anyone can do it
5 August 2019
Unprompted review
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