Have been with Healthy Pets many times over the years. Have always found them up there with the most competitive quotes for the cover provided. I do move away every year or two as with all insurance c... See more
Company replied
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My pet has been insured with Healthy Pets since 2021. As a rescue from Crete with mixed heritage she has enjoyed a fairly untroubled intoduction to the UK. Apart from a disgnosis of Giardia in her... See more
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Good service. Their cat insurance policy prices are presently cheaper than many other insurers at the moment. Their customer services are easy to get hold of if I have any queries. They process clai... See more
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I received my new quote for my cats health insurance, but found it had increased. I phoned to query this & spoke to a really helpful member of staff. She explained why it had gone up & between us we s... See more
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Company details
- #166 of 227 best companies in Insurance agency
- #200 of 258 best companies in Pet shop
Written by the company
Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.
Contact info
No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, United Kingdom
- 01730 268592
- heretohelp@healthy-pets.co.uk
- www.healthy-pets.co.uk
4.5
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy to obtain a quote
Website was very easy to navigate
Fully explained what I was getting at each level
I was recommended by family to check and glad I did
Fantastic
3 April 2026
Reply from Healthy Pets Insurance
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you found our website easy to navigate and that the information provided at each step was clear. It's wonderful that your family recommended us, and we're glad you decided to check us out.
If you ever need any assistance or have questions, feel free to reach out. We're always here to help.
Kind regards,
Darren @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for your positive feedback! We're glad everything was straightforward and that you’re happy with the price and value. If you ever need any help or have questions, feel free to get in touch.
Kind regards,
Darren @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for your kind feedback! We're delighted to hear that you found the whole process very easy. If you need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
The form's were easy to fill in and to…excellent value
The form's were easy to fill in and to understand
15 April 2026
Reply from Healthy Pets Insurance
Thank you for your feedback! We're pleased to hear that the forms were clear and straightforward for you. Should you need any further help or have any questions about your policy, feel free to get in touch.
Kind regards,
Darren @ Healthy Pets
DO NOT RECOMMEND
DO NOT RECOMMEND! Claim process is complicated and very lengthy-also, in our experience, often challenged. But most importantly, total disregard for our loyalty as customers of 13 yrs +!!! Insurance premium for our pet has been increased out of nowhere by a whopping 50% year on year :( citing generic costs increases. Heartbreaking that an older pet which obviously is more likely to be in need of medical attention get penalized in this way. Think carefully before putting the health of your beloved pet in Healthy Pets hands - they are very happy to take your money when the pet is young and healthy but very quick to radically increase the premium when your pet might need it the most, knowing you have no other choice than staying with them. Literally heartbreaking to think that we might not even be able to afford medical insurance anymore. Thank you Healthy Pets!!!
15 April 2026
Unprompted review
Reply from Healthy Pets Insurance
Thanks for taking the time to leave a review. I'm sorry hear about your dissatisfaction with the cots of the insurance. We would love an opportunity to look into this further and have request some contact information via Trustpilot.
Please respond to our request so we can investigate your concerns.
Kind regards,
Chris @ Healthy Pets
Sent a claim in for my dog 10 days ago…
Sent a claim in for my dog 10 days ago and they settled it with the vet today .so they ha very been amazing
14 April 2026
Unprompted review
Reply from Healthy Pets Insurance
Thank you for taking time to leave a review! We're really pleased to hear that the claim for your dog was settled quickly and that you had an amazing experience with Healthy Pets.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for choosing Healthy Pets for your insurance. We understand how important it is to have the coverage you want at a competitive price. We are happy to hear that we achieved this with you.
If you need anything in the future, please let us know.
Kind regards,
Michelle @ Healthy Pets
It was fairly easy to buy the…
It was fairly easy to buy the insurance. There was a difference between the product listed on Money Supermarket and the website when I clicked through but I purchased another product anyway.
8 April 2026
Reply from Healthy Pets Insurance
Thank you for your feedback. I’m glad to hear that you found it fairly easy to buy the insurance. I apologize for any confusion caused by the difference between the product listed on Money Supermarket and the product on our website. We appreciate your understanding and are happy that you were still able to find a suitable policy.
If you have any further questions or need assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Will take away some of the worry of health and money
I haven’t needed to call on the company’s help because I’ve only just signed my kitten up and of course I’m hoping she has a long and healthy life. This will just take some of the worry away if it ever comes to issues with her health.
12 April 2026
Reply from Healthy Pets Insurance
Thank you so much for sharing your kind words. We're glad to hear you've just signed your kitten up and hope she enjoys a long, happy, and healthy life. We're here to support you whenever you need us, so please don't hesitate to reach out if you have any questions or concerns.
Kind regards,
Darren @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for your positive feedback! We're delighted to hear that you found our service good value and that the online application was easy to set up. If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Michelle @ Healthy Pets
Very good price
Very good price, shopped around found deal on money supermarket. Very easy to buy on line. Happy with price and excess was much better than others.
5 April 2026
Reply from Healthy Pets Insurance
Thank you for your feedback! We're delighted to hear that you found a great price through Money Supermarket with us and that the online purchasing process was easy. It's wonderful to know that our pricing and excess met your expectations compared to others.
If you need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards,
Michelle @ Healthy Pets
Some advisers are helpful some are not
Received a renewal quote. Phone to say I get a cheaper quote with Healthy pets online but female customer adviser said she can’t do a quote on the phone- everything has to be done online and that I have to cancel my policy for auto renew and do the new policy myself online.
When Setting up the policy there was an error in the level of protection I needed. I phoned to get this fixed and this time the male customer adviser was able to quote me over the phone!
8 April 2026
Reply from Healthy Pets Insurance
Thank you for reaching out and sharing your feedback regarding your renewal quote experience.
I understand that you were initially informed by a female customer adviser that quotes could only be done online and you would need to cancel your current policy to get a cheaper quote. I also understand that when you later spoke to a male adviser, he was able to provide you with a quote over the phone. I appreciate how this inconsistency could cause frustration and confusion.
Please accept my apologies for any inconvenience caused. We aim to make the renewal process as smooth as possible, and your feedback helps us improve our service.
Kind regards,
Michelle @ Healthy Pets
Good communication easy to use website…
Good communication easy to use website nice to know I'm pet will be covered in times of need ..It gives me peace of mind .
9 April 2026
Reply from Healthy Pets Insurance
Thank you so much for your kind words and positive feedback! We're delighted to hear that you find our website easy to use and that our service gives you peace of mind knowing your pet will be covered when needed. At Healthy Pets, we're committed to providing the best care and support for you and your furry friend.
If you ever have any questions or need assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Healthy Pets
Easy to use
Easy to arrange insurance. Quote was clear and easy to understand. Payment schedule was also easy to understand .
10 April 2026
Reply from Healthy Pets Insurance
Thank you so much for your kind feedback. We're delighted to hear that arranging your insurance was easy and that the quote and payment schedule were clear and straightforward. If you have any questions or need further assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Michelle @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you so much for taking the time to share your positive experience! We're delighted to hear that you found the registration process easy and the explanations clear. It's wonderful to know that you feel good about your pet insurance deal with us.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for taking the time to share your feedback. We're delighted to hear that you found the process straightforward and easy to complete. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Healthy Pets
Easy to sort out and the price was good
7 April 2026
Reply from Healthy Pets Insurance
Thank you for your kind feedback! We're delighted to hear that you found the process easy and the price good. If you need any further assistance with your insurance or have any questions, please don't hesitate to reach out.
Kind regards,
Chris @ Healthy Pets
website good and informative
website good and informative
quick and easy to sort
prices very reasonable for cover offered
5 April 2026
Reply from Healthy Pets Insurance
Thank you very much for sharing your positive feedback. We're delighted to hear that you found our website informative and easy to use, and that you feel our prices offer great value for the cover provided.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
Michelle @ Healthy Pets
It was easy to follow the instructions…
It was easy to follow the instructions for renewal.
7 April 2026
Reply from Healthy Pets Insurance
Thank you so much for your positive feedback! We're delighted to hear that you found the renewal instructions easy to follow. If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Healthy Pets
Identical policy much cheaper if you take out new policy instead of renewing
When my renewal came through from Healthy Pets I was surprised that it had increased so much. When I did a comparison to find an alternative provider the same cover was available with Heathy Pets for £7 per month less than my renewal quote - the only drawback was I had to take out a new policy & set up another direct debit with them
28 March 2026
Reply from Healthy Pets Insurance
Thank you for reaching out and sharing your concerns regarding your recent renewal with Healthy Pets.
I understand that the renewal increase was unexpected, especially given you found a similar cover available directly from Healthy Pets at a lower monthly cost, albeit requiring a new policy and direct debit setup.
We aim to provide the best guidance and support when it comes to your pet insurance options. If you would like, we would be happy to assist you in reviewing your current policy details and compare them with the alternative quote you found, to ensure you are getting the best value and coverage for your needs.
If you wish to discuss this further, please reach out to our team.
Kind regards,
Chris @ Healthy Pets
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