Have been with Healthy Pets many times over the years. Have always found them up there with the most competitive quotes for the cover provided. I do move away every year or two as with all insurance c... See more
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Review summary
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My pet has been insured with Healthy Pets since 2021. As a rescue from Crete with mixed heritage she has enjoyed a fairly untroubled intoduction to the UK. Apart from a disgnosis of Giardia in her... See more
Company replied
Good service. Their cat insurance policy prices are presently cheaper than many other insurers at the moment. Their customer services are easy to get hold of if I have any queries. They process clai... See more
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I received my new quote for my cats health insurance, but found it had increased. I phoned to query this & spoke to a really helpful member of staff. She explained why it had gone up & between us we s... See more
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Company details
- #166 of 227 best companies in Insurance agency
- #201 of 259 best companies in Pet shop
Written by the company
Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family. Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices. Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow. Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.
Contact info
No.6 Ridgeway Office Park, Bedford Road, GU32 3QF, Petersfield, United Kingdom
- 01730 268592
- heretohelp@healthy-pets.co.uk
- www.healthy-pets.co.uk
4.5
Excellent
4k reviews
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Reply from Healthy Pets Insurance
Thank you for providing your review. I am pleased to hear that you are happy with the price of your policy.
If you need anything in the future, please let us know.
Kind regards,
Michelle @ Healthy Pets
Decent price
18 May 2026
Reply from Healthy Pets Insurance
Thank you for your feedback and for choosing us for your pet insurance. We're pleased to hear that you found our pricing to be decent.
If you have any further questions or need assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Michelle @ Healthy Pets
We wanted to set up a policy for a dog
We wanted to set up a policy for a dog, accidentally the policy limit we selected was incorrect. Their process is that we need to cancel the policy and set up a new one...... Seems bonkers. We'll go to another provider now
19 May 2026
Reply from Healthy Pets Insurance
Thank you for reaching out to us regarding your experience with setting up your dog's policy. I understand how frustrating it must be to have selected an incorrect policy limit and been informed that the process requires cancelling and setting up a new policy.
If you would like to discuss your concerns further or to log a complaint, please do not hesitate to contact us.
Kind regards,
Michelle @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for your feedback. We're pleased to hear that you found the process very straightforward.
If you have any further questions or need assistance with your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Reply from Healthy Pets Insurance
Thanks for your feedback! We're really pleased to hear that you’re happy with the price and found it easy to set up your plan.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
What I needed for my pet to be covered…
What I needed for my pet to be covered for at a good price
15 May 2026
Reply from Healthy Pets Insurance
Thank you for letting us know that the coverage and pricing options meet your needs. We're delighted to hear that you found a plan suited for your pet.
If you have any questions, please do not hesitate to reach out to the team who will be happy to help.
Kind regards,
Chris @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you for your positive feedback! We're delighted to hear that you found our pricing competitive while offering a higher level of cover.
If you have any questions or need further assistance with your policy , please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
It was easy to set up and the person…
It was easy to set up and the person who I was on the phone to was amazing and so helpful.
14 May 2026
Reply from Healthy Pets Insurance
Thank you so much for your kind words! We're delighted to hear that setting up was easy and that you had a great experience with our team.
If you have any questions or ever need any further assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
I think as a company Healthy Pets…
I think as a company Healthy Pets actually care and know we all love our fur babies as they offer !!!
Brilliant and affordable prices to insure your pets ❤️
Same or better benefits as the other companies who charge much much more than Healthy Pets👍
Great company and premiums have recommended to family and friends 🌟 🌟🌟🌟🌟🌟
14 May 2026
Reply from Healthy Pets Insurance
Thank you so much for your wonderful feedback! We're thrilled to hear that you appreciate how much Healthy Pets cares about all of your fur babies. Offering brilliant and affordable insurance with great benefits is something we truly strive for, and it's fantastic to know we've earned your trust and recommendations to family and friends.
If you ever need any assistance or have questions about your policy, please don't hesitate to reach out.
Kind regards,
Chris @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you so much for your positive feedback! We're delighted to hear that you found our prices competitive and that you save money while getting better cover.
If you have any questions or queries regarding your policy, please feel free to reach out
Kind regards,
Darren @ Healthy Pets
The experience was good and with no fuss
6 May 2026
Reply from Healthy Pets Insurance
Thank you for your kind feedback! We're delighted to hear that your experience with us was good and hassle-free. If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Michelle @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you very much for your kind words and positive feedback. We’re delighted to hear that you had an excellent experience with our service.
At Healthy Pets, we strive to provide the best possible support to our customers, and it’s wonderful to know we have met your expectations.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Michelle @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you very much for your kind feedback! We're delighted to hear that you found the process quick and easy to follow. If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Michelle @ Healthy Pets
Excellent company
I have used Healthy Pets Insurance for many years for my cats & dogs. The premiums are competitive ,and more importantly they are very helpful in the event of a claim.
12 May 2026
Reply from Healthy Pets Insurance
Thank you so much for taking the time to share your positive experience with Healthy Pets Insurance. We're delighted to hear that you find the premiums competitive and, most importantly, that we've been helpful to you when making a claim.
If you ever need any assistance or have questions about your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Cheaper cat insurance Got quote to renew my cats insurance…
Got quote to renew my cats insurance £106 went online and got quote of £78 for all the same benefits as current insurance
10 May 2026
Reply from Healthy Pets Insurance
Thank you so much for your positive review! We're delighted to hear that you had a great experience with Swinton and that we could assist with your pet’s insurance. Your feedback means a lot to us and helps us continue providing excellent service.
If you have any questions or need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Darren @ Healthy Pets
Right price easily to use
9 May 2026
Reply from Healthy Pets Insurance
Thank you for your kind feedback! We're delighted to hear that you found the price right and our service easy to use.
If you have any questions regarding your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
I read all the reviews and was…
I read all the reviews and was convinced to take the policy out it was a good price compared to the rest for the same amount of cover and easy to do online. I hope that if I do have to claim it will be ok and I also read that the price goes up on the renewal so will have to wait and see. As far as everything else all went well. I will review agin in the future either when I have to claim fingers crossed that won’t happen or when the renewal comes around.
4 May 2026
Reply from Healthy Pets Insurance
Thank you for your feedback and for choosing Healthy Pets through Swinton. We're pleased to hear that the process was easy and that you found the price competitive. We understand your hope to avoid making a claim, but rest assured that if you do need assistance, we'll be here to support you every step of the way.
If you have any questions regarding your policy, please feel free to contact us.
Kind regards,
Darren @ Healthy Pets
Easy to fill out the form and received…
Easy to fill out the form and received in good time.
1 May 2026
Reply from Healthy Pets Insurance
Thank you so much for your kind feedback! We're delighted to hear that you found the form easy to fill out and that your order arrived promptly.
If you have any questions regarding your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Healthy Pets
The advisor talked very fast
The advisor talked very fast, a bit slower would make things more understandable.
7 May 2026
Reply from Healthy Pets Insurance
Thank you for sharing your feedback with us. We apologise if our advisor spoke too quickly during your recent interaction. We appreciate how important clear communication is and will ensure our team speaks at a more comfortable pace to make everything easier to understand.
Your satisfaction is very important to us, and we are committed to providing the best possible service. Should you have any further questions or require assistance, please do not hesitate to contact us.
Kind regards,
Chris @ Healthy Pets
Reply from Healthy Pets Insurance
Thank you so much for your kind words! I'm delighted to hear that you found the support helpful. If you have any more questions or need further assistance with your policy, please don't hesitate to reach out.
Kind regards,
Michelle @ Healthy Pets
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