Healthy Paws Pet Insurance Reviews 

So far after our amazing dog, had a car accident the Healthy Paws insurance app and process has been very straightforward. Easy to use efficient and well done. We still have more veterinary care associated with this claim coming up so I’m hopeful they will be as helpful with the future part of this claim but so far they’ve been great.

I've been with Healthy Paws for 11+ years. For the majority of the time, the rates were fair and just. Overtime (not unexpected) my rates increased year after year. Again, not unexpected as my dog got older and inflation rises. However, not long ago they changed my policy from the original $200 deductible and 90% reimbursement to a $500 deductible and a 70% reimbursement. So basically charging me even more in addition to the yearly rate increases. They did this without notification, although I guess that wouldn't have made a difference. Over the years, they were quick to review my claim and send a direct deposit based on my invoices. All of those claims were for small amounts, the vast majority under $500. This year my dog had major surgery that cost in excess of $15,000. I submitted that claim and after a few days I was told that there was an "error" in the invoice. So, I contacted the animal hospital and had them send a new invoice. I submitted that invoice and was again told there was an "error". So, I called customer service to discuss the issue. I was on hold for at least an hour trying to get through to determine what exactly the issue was. The worst part of all of this is during the period where my dog had a rough recovery from the surgery. My guess is that if a claim reaches a certain dollar figure they give you the run around in hopes that you'll get frustrated and/or drag your feet so the claim doesn't get paid out. Very frustrating dealing with the customer service agents who were fairly clueless. Needless to say I'm very disappointed in this most recent transaction.

Don’t believe the reviews. This company is charging me over $400 per month for my 10 year old dog. Beware of this price gouging company. Shame on you, Healthy Paws.

One of the best decisions I made was to purchase pet insurance for my furry companion. My pet has been in and out of the vets office for most of this year and I am grateful that I can focus on his health while healthy paw insurance covers the majority of the expense. My only regret is not having signed up for pet insurance sooner.

Been a customer for 6 years and never really had to use the service and kinda felt bad about paying for it. Then my dog contracted Glaucoma and I am sooo glad I had Healthy Paws. Had about 7-8 visits and an operation. The claims were easy to submit and the reimbursement was quite speedy. I waited about a month until everything was managed and submitted at once.

I’ve technically still paid more for the insurance than my disbursements (lol). But the peace of mind is worth it

1- Simple process to submit claim via mobile phone
2-Reimbursement was in my bank account within 2 days.
3-I called to ask a few questions and customer service was professional, thoughtful, purposeful and thorough while friendly at the same time.
4- No haggle...just results ...EXCELLENT!

There's a lot of insurance companies out there I manage a large Veterinary Hospital I recommend healthy Paws to everyone my experience with this company has been great they look at your claims and send you back whatever you have coming in a fast time

It’s pretty sad when the insurance company pick because of its coverage lowers your rate when your animal turns eight years old because they cannot afford to do it. Bad business on your part I’ve let everyone know that they should not subscribe to Healthy Paws when they get a new pet. I’m in the animal industry and people always ask me what insurance and I will not be recommending your insurance company.

Healthy Paws has been incredible to work with. From Mango’s initial vet visits and ER trips all the way to a major surgery bill, every single claim we submitted was processed seamlessly. Reimbursement was in our account within two days of sending the required documents. We also love that our policy includes the 24/7 Airvet feature for quick virtual vet advice. It has saved us so much unnecessary stress. Their team is fast, dependable, and completely hassle-free. Highly recommend!

Healthy Paws Pet Insurance was there for my dog Stevie when he was diagnosed with glaucoma and, after about six months of glaucoma treatment, had to have his right eye removed because the eye drops weren't working anymore. They were easy to deal with, and having this pet insurance made an extremely heartbreaking process a little easier. I highly recommend them.

Very easy to reach, terrific service. Fast and thorough !

After weeks and weeks of phone calls and repetitive emails from Healthy Paws requesting the same information they were provided by myself and my vet's office, my claim was resolved. Worst customer service I have ever experienced.

I would tell people how much I’m paying for pet insurance a month. Literally everyone called me insane and told me it wasn’t going to work or my dog was too young I didn’t need to pay for it now. That was all before my dog got diagnosed with life threatening chronic disease at the age of 4. What it took for him to get diagnosed and treated for this disease was thousands of dollars spent in ER clinics visits and overnight stays. He will need to be on medication and receive monthly care and injections for the rest of his life. As a young woman looking to buy a house and start a family soon, that adds up very quickly. Thankfully I didn’t listen to anyone else and still paid my monthly pet insurance fees to healthy paws. After the first claim (reading through his 200+ page medical reports), I now get reimbursed within a few days. My pup is doing great now but he still has his moments when he’s not feeling great and I’m so thankful I don’t have to make the tough decision of getting him the care he needs or paying rent. Thanks to healthy paws, I can call the emergency vet clinic and how I’m going to pay for bills is not even on my mind. Healthy paws has definitely made a positive impact on how mine and my pup’s life is turning out. I don’t even want to imagine what position I’d be in without them.

very quick and responsive

Fabulous customer service, prompt and courteous replies and feedback if anything like extra paperwork is required.
My baby, even though her senior years are right around the corner, we’ll grow old together. Healthy Paws has given this senior peace of mind knowing that they will always be there for the hiccups in our lives.
Courteous, friendly and very responsive to all my questions.
Thank you…
Very happy pet owner.. 🐶🐾

I’ve had Healthy Paws insurance for my cat for 10-years, despite the premiums going up every single year. Last year’s increase was a full 20%. For years I’ve had a $500 deductible and 90% reimbursement rate. Last December, the month prior to renewal in January, the company unilaterally decreased the reimbursement rate to 70%. Their explanation for this was that “older pets sometimes needing more vet care”. Which is code for, “We’re increasing your premium by 20%, reducing your reimbursement rate, and you’re stuck with us because your pet has a pre-existing condition no other insurance will cover and we’ll just make sure we make more profit than we have to pay out”. It’s a disgusting and should be criminal act of profiteering. Fortunately for Healthy Paws, because I know all they care about is their profit margins, my cat has an aggressive form of cancer and pretty soon they won’t have to worry about reimbursing me for anymore vet care because she’ll be dead. At a time in her life when I’ll need to provide her with vet care in order to just be as comfortable as she can, I now have to factor in what I can and cannot afford for her care because her insurance company is more concerned about squeezing out every penny by refusing to reimburse me at the rate I contracted for and have been paying higher premiums for every year for a decade. It’s absolutely disgusting. Avoid this company at all cost.

I was a Healthy Paws customer for over 9 years, since my dog was a puppy, and added my second dog about 2 years ago. In that entire time, I never missed a payment.

My payment card was compromised and had to be replaced. In the process of updating accounts, I didn't catch that Healthy Paws' billing hadn't been updated with the new card. I missed the notice they say they sent, and the policy was cancelled for non-payment.

When I reached out, I explained the situation, asked to pay the past-due amount immediately, and requested reinstatement given my long, clean history. I called, I emailed, and I sent a written follow-up. Every response was the same: they could not reinstate the policy and I would need to enroll in a brand new one.

Nine years of loyalty and a perfect payment record apparently counts for nothing the moment a single payment is missed for a documented, one-time reason. I ended up shopping for and switching to a different insurer entirely (for MUCH better coverage and CHEAPER!). If you're weighing long-term loyalty as a reason to choose this company, know that it won't buy you any flexibility when something goes wrong.

As per usual, Healthy Paws has been great. At this point, we have been using them for years and will continue until the day our dog finally passes.

They've always been trustworthy. I still always hold my breath when sending in receipts but Healthy Paws always pays what they're supposed to. They've been more like a partner than a company to us.

Have been using this vet for close to 20 years. My vet has an excellent reputation in all aspects such as best care, reliable, honest, fair, best treatments of pets She works in an excellent veterinary clinic. She is very knowledgeable and up to date on practices and has created an excellent reputation. Entire staff in clinic follows these same practices and treats pet and family with the same attention, that answering questions leading to best pet care.

Healthy Paws pays claims very quickly and without playing games. You submit the claim, they deduct the items that we agreed are not covered and pay that which is covered minus your deductible. No stress or arguing, they do what they say they are going to do. I will use them again with future dogs!