HealthyPets.com Reviews 

I bought 2 weeks ago. but they gave me a sale order instead of an invoice. My customers asked me for an invoice. They did not accept the sale order. I sent an e-mail and they didn't return. I called by phone. The customer service kept interrupting me and said that the sale order is a substitute for an invoice. They did not help me. I will return the products. Order SOHP1007299

Company notified me after I placed my order that all of the items were out of stock. Instead of promptly issuing a refund, the email they sent asked me to call to discuss. I encountered long waits when trying to call and ultimately couldn't reach a human, so then I tried chat. A customer service representative named Yolanda joined the chat and said "no problem, one moment please" about issuing a full refund, and then 5 minutes passed, then 10, then 15, then 20 minutes of me asking "are you still here?"... but she never returned. I had to file a dispute with PayPal to get my refund. Never again for me with this company.

Rec'd that order but I also ordered again in a day or two after receiving that order. Have not rec'd hat order yet! Where is it? Wanted to get in on the discouint before it expired! The dogs, all 3, love the food. It too expensive to only feed it alone, so it is mixed with their dry food.
Barbara Markway

I ordered items over 6 weeks ago but the package was never received. multiple emails to company with no support. they just say that it shipped. when dealing with UPS they indicate that the shipper has to contact them. Shipper is not taking accountability. will not use this merchant again

I just placed an order. Contrary to what is mentionned in their web site, they immediately charged an amount on my credit card. I did not received any confirmation or order number by email nor this transaction Appeals on my historic. Their web site is very difficulté navigate, the promotion code often disappear when i want to finalise my transaction. Shipping to Canada is 30$ for maybe less than 0.5 lbs. Now i don’t trust this company, so i sent a cancellation email for proof and wait for their response, otherwise i will complaint to my credit card to reverse the charge

I ordered a flea product that went to backorder. I was contacted immediately when I placed my order and again, after it went on backorder. I waited a little over a week when i decided to cancel the order. I reached customer service within minutes. Told the rep I wanted to cancel. He pulled up everything within 30 seconds, cancelled the order and sent me confirmation of the transaction. Still stunned that this level of customer service exists. Although i was unable to get the items that were ordered, I will return to use this group again. Well done.

Yes I received the order and is was packaged well and cold when I received it!
I will be ordering this from you from now on previous place I was getting it it was never cold when I received it!
Thank u for the awesome fast and proper shipping!!

Purchased antibiotics for a sick farm animal. Was notified days later via email that one of the ordered items was out of stock and would be filled within 1 to 2 weeks. After 1 week I contacted the company asking the status of my order and got no response. Over a 5 week time period I attempted to contact the company several times with no response back. I cancelled the order online, per their company policies only to have them ship part of the order a week after cancellation. When they shipped the item they charged $36.95 shipping which was supposed to be free because my order was over $75. I paid $81 for a $40 bottle of meds and lost an animal's life because of this company's willful neglect. Would not recommend this company.

Terrible follow through on refunds! I have called three times and written to them about refunding for an order I did not authorize. I sent product back four weeks ago and called them but still no refund!

Order ID SOHP971234. No notification, order canceled, no refund. Poor service! 1/5 stars. Disappointed and dissatisfied. Beware of their lack of communication and unprofessionalism.

Waited over 1 month for product before cancelling.
Never responded to their email case on their site.

Stay away from this company.

Terrible company !!!!!
I live in the Netherlands, Ordered in April 2021 55x Faucet waterers for $ 546.84, paid with PayPal, they delivered only 31x.
No email for the shortage.
So I had to phone them and customerservice told me the other 24x would be delivered a.s.a.p.
Waited for weeks, but nothing came.
Started to email customerservice and then came the message that product was out of assortment and they could not deliver.
OK, then send me the money I paid to much back.
Well.........................countless emails and 2 years (!!!!) later I finally got a part of my money back, but not whole.
They had to pay me back € 227.28 and they paid me € 198.64, shortage of € 28.64
They blocked me on email, so no reply from them anymore.
DO NOT BUY FROM THIS COMPANY, EVEN 1 * IS TO MUCH !!!

I ordered toothpaste for my cats on April 4th using their promo code for Easter via ground shipping. I received an email saying the products would arrive on April 12th. There was nothing in the mailbox. I filed a case with USPS immediately on the 12th and then called Healthy Pets to document the issue. I was told that I should give USPS some time to respond. I updated them on Friday April 14th that I received nothing from USPS nor have the items arrived. They said they will get manager approval to reship and email or call me with the update. I received no communication. I called again Monday and was told the manager was sick and will handle it tomorrow. I gave it an extra day and contacted them today, April 19th and was told that the manager said it's not their fault and they cannot do anything until I hear from USPS. Please note, I have been attempting to contact USPS daily as well with no success. So ultimately, I disputed the charge with my credit card today. $54 for cat toothpaste that never arrived is unacceptable nor is Healthy Pets crappy service. I have called almost daily as they kept saying they will reship as soon the manager approves it. After one week, they now say they won't do it. Pathetic. This is not my first bad experience with them but due to Covid and other issues, I have come back a few time to give them another chance as I used to have great experiences with ordering from Healthy Pets at first and was hoping for consistency. After multiple damaged shipments and delayed shipments and after this NON shipment, I cannot in good faith order from them again despite their nice promos.

product ordered 9 days ago. no shipment. no email. no nothing

money gone from bank but says pending 9 days.
website says ships within 24 hours usually.
unacceptable since my cat is sick and I ordered his iron supplement. im pissed.
never order here.

Ordered pet beds on a two for one sale on February 14, 2023. Ordered status is still listed as awaiting fulfillment. Several inquiries made where I was promised products would be shipped that week but we’re not. Attempted to call customer service multiple times but they do not pick up. They have also stopped responding to emails. This company is a total scam and should be banned from social media. Do not order from them, you will pay and never receive your products.

DO NOT USE!

I insured my pet with Healthy pets for a number of years. My pet became ill and was eventually put to sleep. My claim process with Healthy Pets has been incredibly slow and painful, they will do anything not to pay you. My vet bills were in excess of £1,500 and i am being paid around £100 due to them demanding the balance on my policy plus exclusions they deem out of contract. Utter nonsense and i wholeheartedly recommend you look elsewhere to insure your pets

Two weeks ....still waiting. Spoke with someone a week ago who had lots of excuses and made lots of promises....still waiting. Never again ..don't bother with this place.

I WANT TO GIVE NEGATIVE - *
DO NOT TRUST THIS COMPANY. SCAM ARTISTS. DISHONEST MARKETING THEN REFUSE REFUNDS. !!! NOT OK

Avoid at all cost!
Have been trying to contact their customer center for a return and refund for over a month
No one’s reachable
Sent 5 mails no response
No live customer assistance by phone you can only leave voicemail but no returns to calls either
Horrible experience