ABSOLUTELY NO COMMUNICATION Took from initial inquiry to leaving this Useless Company over 2weeks DO NOT EVEN START INQUIRING BIGGEST WASTE OF TIME
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I paid a loan off and its still showing as an overpayment a month later Ive called half a dozen times and they've said there's been an internal error. But it still hasn't been sorted. I would stro... See more
Required a loan urgently when our charter boat motor needed to be replaced. Application was straight forward and service was excellent. Monies approved and in our account within a few days. Also ha... See more
Company replied
The rudest, unhelpful, arrogant customer service I have ever dealt with. I will never deal with them again, ‘holier than thou’ apparently. Terrible rude people who clearly must hate their job. I... See more
Company details
About Heartland Bank Limited
Information provided by various external sources
Heartland Bank is here to help. We offer Business Loans, Car Finance, Reverse Mortgages, Savings & Investment options and Livestock Finance.
Contact info
35 Teed Street, Newmarket, 1023, Auckland, New Zealand
- 0800 85 20 20
- CustomerService@heartland.co.nz
- www.heartland.co.nz
1.6
Bad
107 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Heartland Bank is the best very…
Heartland Bank is the best very friendly and helpful people on the end of the phone. Any questions we had answered quickly No big words used that we didn't understand and be approved made our life easy. Thank you Heartland Bank.
20 June 2020
Unprompted review
Reply from Heartland Bank Limited
Hi Annie, Thank you for taking the time to provide feedback on your experience with Heartland, we really appreciate it. Thanks, Adam
Very slow and not very responsive
Very slow and not very responsive. Customer service aspect probably a 1 star
20 June 2020
Unprompted review
Reply from Heartland Bank Limited
Hi Miguel, Thank you for your feedback. We strive to provide best customer outcomes at Heartland and I am sorry to hear you have not had a good experience so far. If there is anything I can do to help or if you wish to discuss further, please feel free to contact me at hello@heartland.co.nz. Kind regards, Adam
Very unhelpful
Very unhelpful. During pandemic you would expect some leniency but no.
Absolutely bad team.
20 June 2020
Unprompted review
Reply from Heartland Bank Limited
Hi there, I'm sorry to hear you've had a bad experience with Heartland, we always strive to provide the best customer outcomes and take all customer feedback seriously. If there is anything I can do to help or if you wish to discuss further, please feel free to contact me at hello@heartland.co.nz. Kind regards, Adam
Great customer service
20 June 2020
Unprompted review
Reply from Heartland Bank Limited
Thanks for your feedback Lisa, Please let us know at hello@heartland.co.nz if there was any way to improve on our service and make your next experience 5 stars.
Heartland’s support was critical to our business success
When our ‘main’ bank made things challenging we found Heartland not only easier to work with but they were also a LOT more supportive of us as a new business. Heartland’s business loan has allowed us to take our business to the next level!
9 March 2020
Unprompted review
Reply from Heartland Bank Limited
Thanks Nikki, Please let us know at hello@heartland.co.nz if there was any way to improve on our service and make your next experience 5 stars.
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