Heavenlybeds Reviews 

439
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is simple, smooth, and very straightforward from start to finish. Purchasers are consistently impressed by the outstanding product quality, noting that the beds and frames feel exceptionally durable and sturdy. Buyers also praise the helpful support team and the professional delivery personnel who handle room placement and assembly efficiently. Some reviewers were not happy with the external courier service, mentioning scheduling difficulties and delivery delays. Despite these occasional transport setbacks and minor transit issues, buyers still find the final product entirely worth the wait.

What people talk about most

Product

Consumers find product satisfaction to be exceptionally high, frequently highlighting gorgeous designs,... See more

Quality

Reviewers mention positive feedback about quality, noting that the beds are extremely well built, stunning,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting great communication, timely... See more

Order

Reviewers highlight positive aspects of order execution, noting that ordering online is straightforward and... See more

Staff

People report positive experiences with staff, frequently highlighting polite, careful, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic beds from Heavenly beds! We have two beds from this company one in beige and the other brown with draws in the base, they look amazing in both our bedrooms. The quality is fantastic and the... See more

Company replied

Rated 5 out of 5 stars

Our bed looks amazing! Had continuous contact with heavenly beds from the moment we place our order online. They are extremely thorough with ensuring that there is the correct space for when deliver... See more

Rated 5 out of 5 stars

Wow! Amazing from start to finish. Communication was outstanding from day one with the company. The bed frame is absolutely gorgeous and top quality!! I couldn't find anything in ireland that had bed... See more

Company replied

Rated 5 out of 5 stars

It was nice and simple to purchase online then had a speedy delivery from two friendly gentleman. All parts were there without any issues building. Couple of weeks after my purchase the after sales te... See more


Company details

  1. Bed shop
  2. also in
  3. Bedroom furniture shop
  4. Furniture Manufacturer
  5. Home Furniture Shop
  6. Mattress Shop
  7. Sofa store

About Heavenlybeds

Written by the company

Blue Mirror BedAbout Heavenlybeds

Discover bespoke beds & luxury sofas at Heavenlybeds. Shop ottoman beds, tall headboards & more. Quality assured with our exclusive warranty.

  • Shop for the latest ottoman beds, the perfect space creator in your bedroom
  • Custom made beds with tall headboards upto 8ft high
  • Luxury handmade sofas in over 40+ fabric colours
  • We offer Bed Frames, TV Beds, Childrens Beds, Wingback Beds, Sleigh Beds + more

Why choose Heavenlybeds?

Heavenlybeds not only makes beds but prides itself on ensuring that materials used are of high quality and offer a warranty on all items for added customer satisfaction. Our beds are not only luxury high end products, but also, we factor in the cost to ensure the customer gets an affordable price. We have years of experience crafting the latest designs of beds and mattresses to satisfy our vast range of new and returning customers.

LUXURY BEDS TV Beds Divan Beds Wingback Beds Sleigh BEDS Free Material Swatches

Contact info

4.8

Excellent

TrustScore 5 out of 5

439 reviews

5-star
4-star
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1-star

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4.8

All reviews

(439)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful Bed - thank you

We received our bed yesterday and assembled today. What a beautiful bed, certainly in line with the high street furniture retailers at half the price. We are delighted - thank you.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Delighted with the company

Delighted with the company. Superb collection of all kinds of styles - it is even hard to choose as so many fabulous styles! Absolutely fantastic customer service! Dear Sandy was very accommodating, understanding and very quick to reply to any queries I had. I definitely would recommend heavenly beds to anyone! Thank you!

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Ivy Winged High Bed Frame

Ordered the superking Ivy Winged High Bed Frame with all the optional extras and ottoman box, the build quality is very high! My advise pay for the installation, these beds are not light at all. These beds are built extremely well.

Very happy with purchase , im just about to order another bed from Heavenly Beds for our guest room.

Delivery was quick, no issues from order to delivery

17 April 2025
Unprompted review
Rated 5 out of 5 stars

The beds are gorgeous to say the least

The beds are gorgeous to say the least. I did not expect the headboards to look so regal. My daughters and myself are so happy with the beds.

I have to say the customer service for this company is excellent. Their whatsapp customer care team get back to you promptly and are always willing to help. The delivery men were very helpful and polite. The after service was brilliant and when I asked for a phone call to discuss my order they called me straight away.

All in all a great service great company and great customer service.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Absolutely fabulous company. Cannot thank both of the gentlemen who made my beautiful bed for me, they were wonderful. Friendly, big smiles and great conversation. Cannot thank them enough. Will highly recommend. Thank you 😊

26 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Quality, Reasonably Priced, Very Happy :)

We had been looking for a new bed frame for a good couple of months and went through various suppliers, but landed on Heavenly Beds due to the reviews and reasonable price. We are absolutely in LOVE with our super king bed! It was made to the exact specification that we asked, amazing quality, super easy to assemble, and it is just amazing. Definitely recommend:)

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Avoid buying a bed …

I wouldn't buy a bed off this company again.
Quality of the bed is shocking,
beds are nothing like the photos.
bed is wonky and slanted.
I was delivered a fault bed, they refused to sort it unless i closed my claim with klarna, never got a new bed

the price they charge for the Quality you get is not worth it

They are so poorly made.

How this company had good reviews is beyond me.

I wish i could upload pictures so you could see the state of the bed

30 December 2024
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

We are very sorry to hear about your experience and that the bed did not meet your expectations. Customer satisfaction is extremely important to us, and we regret that you were left disappointed.

We apologise for any issues with the quality and any difficulties encountered in resolving your concerns. We always aim to offer fair resolutions, and we are sorry if our processes did not meet your expectations on this occasion.

Your feedback is invaluable, and we take it seriously to improve our products and services. If you would like to discuss your experience further, please feel free to reach out to our customer service team—we would be happy to assist in any way we can.

Rated 5 out of 5 stars

Both the lads who delivered my bed were…

Both the lads who delivered my bed were great and very helpful, great service and bed is lovely 👍🏼

7 February 2025
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you for your kind words! We’re so pleased to hear that you had a great experience with our delivery team and that they were helpful throughout the process.

It’s wonderful to know that you’re happy with both the service and your new bed. We truly appreciate your feedback and your support!

Wishing you many restful nights in your lovely new bed. If you ever need anything, don’t hesitate to reach out.

Rated 5 out of 5 stars

Good quality service by Imran.i would…

Good quality service by Imran.i would recommend to everyone use Heavenly Beds company 5 Stars .

7 February 2025
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you for your fantastic review! We’re delighted to hear that you received great service from Imran and that you would recommend HeavenlyBeds to others.

Your 5-star rating means a lot to us, and we truly appreciate your support. If you ever need anything in the future, we’re always here to help.

Rated 3 out of 5 stars

Upgraded to 3 stars as I got a refund.

I initially posted a 1 star review due to the quality of the winged king sized bed - it is listed as deluxe, but the only deluxe is in the title on the website.

The bed is made of poor quality planks of wood covered with a layer of thin velvet and you can see and feel wood splinters through the material. The backing is a thin paperlike material which will easily rip. It has holes cut into it to fit the screws which is not durable and and wont last length of time. This is then stapled onto the back of the wooden frame which is a rough wood with splinters. The chrome feet are plastic.

The wings are 2 planks of wood covered in velvet and the back is stapled in a squiggly line. There is an unsightly fold at the top and you can put your hand down it and there were some marks on the velvet on the wings.

I messaged customer service and to be fair, they did arrange to collect the bed and have issued a full refund, however this was on the understanding that I removed my negative review. I said I would when the refund was in my bank, which it is now, so have upgraded my review to 3 stars. However since first contact, they have bombarded me with calls, whatsapp and messages to remove the negative review. So the reviews you may see might not tell the true picture.

Its just a shame you cant add photos to the review so you can see the quality.

Please go and see a bed first to ensure you know what you are buying.

27 January 2025
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you for updating your review and for sharing your experience with us. We appreciate your honest feedback and are sorry to hear that the quality of the bed did not meet your expectations.

We strive to provide accurate product descriptions and high-quality furniture, so it is disappointing to learn that you were unhappy with the materials and construction. Your comments have been noted, and we will take them into account to improve our products and services.

We are pleased that our customer service team was able to assist you with a collection and full refund, as customer satisfaction is very important to us. However, we sincerely apologise if our follow-up communication felt excessive—we only aim to resolve concerns promptly and ensure a positive outcome for our customers.

We understand your point regarding the ability to add photos to reviews and appreciate your advice to view products in person before purchasing. Your feedback is valuable, and we will continue working to enhance the shopping experience for all our customers.

Rated 5 out of 5 stars

Ordered a double ottoman bed and really…

Ordered a double ottoman bed and really pleased with it. It arrived quickly within a few days of ordering and was a smooth and easy delivery. We had a question around outing the bed together and received a swift helpful response which resolved our query. Would highly recommend and will buy again from this shop

4 January 2025
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you for your wonderful feedback! We’re delighted to hear you’re pleased with your double ottoman bed and that the delivery process was quick and smooth. It’s great to know our team could assist you promptly with your query during assembly. We truly appreciate your recommendation and look forward to serving you again in the future! 😊

Rated 4 out of 5 stars

Rory Bed in Teddy cream Boucle very helpful…

Bed delivered on time with very helpful and respectful staff who appreciated my cream carpets . Love the bed it looks amazing… had slight issue with footboard however it was replaced promptly…. And customer services we’re easily available.. many thanks

20 December 2024
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you for your kind review! We’re delighted to hear that your bed was delivered on time by our helpful and respectful team – we’re glad they took care to appreciate your cream carpets. It’s wonderful to know you love the look of your new bed. We apologise for the slight issue with the footboard, but we’re pleased we could resolve it promptly for you. Thank you for choosing Heavenlybeds, and if you need anything further, our customer service team is always here to help. 😊

Rated 5 out of 5 stars

I WOULD RECOMMEND HEAVENLY DREAM BEDS.

I WOULD RECOMMEND HEAVENLY DREAM BEDS.
EXCELLENT ON CUSTOMER SERVICE .
I RECEIVED A BED WHICH WAS SLIGHTLY DAMANGED AND WAS REPLACED TO PERFECTION.
I AM SO HAPPY NOW WITH THE QUALITY AND PRICE OF MY BED.

ANN FERGUSON

2 January 2025
Unprompted review
Heavenlybeds logo

Reply from Heavenlybeds

Thank you for your kind review, Ann! We’re so pleased to hear you’re happy with the quality and price of your bed. We apologise again for the initial issue, but we’re glad we could resolve it to your satisfaction. Your recommendation means the world to us – thank you for choosing Heavenly Dream Beds! If there’s anything else we can do for you, please don’t hesitate to get in touch. 😊

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