Heinnie Haynes Reviews 

59,924
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 2,321 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the easy transaction process, prompt communication, and overall efficiency of their orders. Many people are delighted with the fast delivery, often receiving their items within a few days, even for international shipments. The products themselves are frequently described as high quality, with consumers appreciating the wide range and competitive pricing. However, some customers also noted issues with delivery services, experiencing delays and poor communication from the couriers. A few other people also felt that some products did not meet their quality expectations, citing issues like discoloration or poor retention in sheaths.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the outstanding range, variety, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the prompt and fast delivery... See more

Service

People report positive experiences with service, consistently describing it as excellent, first-class, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard of products and... See more

Order

Consumers find the ordering process to be positive, highlighting its ease and efficiency, with many praising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought several items and never been disappointed, great service easy transaction fully recommend. And super fast delivery. So I'm more than happy with the seller and the items I've received... See more

Company replied

Rated 5 out of 5 stars

Heinne Haynes purveyor of knives and quality EDC and military adjacent gear. The one thing that impresses most is the speed of delivery and if needed customer support. The only gripe I have is that K... See more

Company replied

Rated 5 out of 5 stars

I ordered two edc Real Steel knives, one was the Heinne own brand (red handle) on the basis that I would keep the one I preferred and return the other. Both knives turned up within 2 working days (ex... See more

Company replied

Rated 5 out of 5 stars

The most professional and user friendly knife shopping website in UK. They offer everything you need related to knives and outdoor gears except those illegal in UK yet wonderful ones. Otherwise, Heinn... See more

Company replied


Company details

  1. #6 of 78 best companies in Camping Shop
  2. #2 of 56 best companies in Bags and luggage shop
  3. #3 of 36 best companies in Fishing shop
  4. #3 of 13 best companies in Hunting Shop
  5. #6 of 238 best companies in Men's clothes shop
  6. #13 of 131 best companies in Watch shop

About Heinnie Haynes

Information provided by various external sources

We specialise in the sale of the "Hardest Kit on the Planet" - excellent kit at great prices.

From Multitools to Eyewear, Rucksacks and Binoculars, Sleeping Bags and Firelighters - if we sell it, you can depend on it being of top quality.

We too shop online, so we understand the importance of a reliable supplier. We are that reliable supplier - we are real people, who want you to have a no-hassle shopping experience at heinnie.com.

We are based in a real office in Barry, near Cardiff, with our stock on the shelf in our warehouse, ready to go.

We ship our products using either Royal Mail or UPS, which ensures that they'll get to you swiftly.

If you have any queries about our range of products, give us a call, or send us an email.

We're here on the phone (033 0300 0400):
Monday - Friday 0900 - 1730


Our email support (support@heinnie.com) is always available - you'll get a speedy answer during office hours, or the next working morning if you mail us in the evening or weekend.

Reliable shopping at heinnie.com

Contact info

4.9

Excellent

TrustScore 5 out of 5

60k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(59,924)

2,133 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery .

Fast delivery and happy with purchase . Happy with quality of product .

12 May 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and review

Rated 4 out of 5 stars

It's a really good torch.

It's a really good torch, goes really bright hangs on the keys and fits in the pocket really well.And it's just good to have with you.

18 May 2026
Unprompted review
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Reply from Heinnie Haynes

Many thanks for your order and review

Rated 3 out of 5 stars

Great products and selection, terrible website.te

The products I received were great, the reason for the three stars is the website itself. I tried three different browsers but on all of them the same problems persisted, Opera, Firefox and Brave.
Most of the time pages would not load or simply freeze, the search bar was also not working. I tried disabling all browser extensions to no avail, my connection was also not the issue. In general the experience was highly frustrating and the only reason I bought from this site is because it had a model I could not find elsewhere.

5 May 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order. I am very sorry the site was playing up, and our web team was on it like a flash to cure any issues.

Rated 5 out of 5 stars

Superb customer service

I had a great experience this week. I wanted to exchange a knife that didn’t feel right in my hand and I was lucky enough to be close to Heinnie Haynes base, so I made contact and arranged a visit. It was great to meet Richard, who was a huge help. I got to hear about some exciting plans as well as do the exchange, which was seamless. I am very happy indeed with the exchange. I think I have found a new favourite EDC (uk law compliant always), which I didn’t think was possible. A truly brilliant business to do business with.
Thank you

12 May 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and great to meet you and talk knives Ben

Rated 5 out of 5 stars

ordered many times

I have ordered from Heinnie Haynes multiple times now and the service has consistently been excellent. Ordering is really easy through the website, with clear descriptions and detailed specifications that give you confidence you know exactly what you are buying before placing an order.

One of the things I value most is that the customer reviews are verified and trustworthy, which makes a huge difference when researching knives and EDC gear online. Nothing feels hidden or exaggerated and the product descriptions are accurate and honest, which is refreshing.

Delivery has always been impressively quick, with orders processed and dispatched within hours in my experience. Everything arrives very well packed, safe, secure, and in immaculate condition, showing real care and attention in how items are handled.

Overall, Heinnie Haynes has become one of my favourite places to buy knives and EDC equipment because the whole experience feels reliable, professional, and transparent from start to finish. Great products, fast service, excellent packaging, and trustworthy information make them very easy to recommend.

7 May 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order, support and taking the time to leave us a review. We aim to make every stage clear and easy. I really appreciate the feedback Robin

Rated 5 out of 5 stars

Really good experience.

Really good experience.
My order came the next day, no fuss, no bother. The product had even been oiled.
Thank you, no hesitation in recommending.

15 May 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and support

Rated 5 out of 5 stars

The best

Extremely fast dispatch. Seller highly recommended, what can I say that hasnt been said before ,its a Mora knife the best

15 May 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and review Helen

Rated 5 out of 5 stars

Wonderful design and detail

Wonderful design and detail. Good sharp heavy knife. Looks as good as the photos and well packaged in colourful presentation box.

15 May 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and review

Rated 5 out of 5 stars

A quality product at a good price

A quality product at a good price. Value for money just a shame it is made in China. I would happily have paid a premium for manufacture in Germany or England.
Delivery was prompt and exactly as advised.

15 May 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and review Dave

Rated 5 out of 5 stars

Heinnie Haynes

Ordering with Heinnie Haynes couldn’t be simpler and the vast selection of kit available ensures that whatever you need from full on expedition to anyone requiring items for their personal edc is covered.
I would recommend Heinnie Haynes as the first stop for all your needs.

7 May 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and review Simon

Rated 5 out of 5 stars

Always great.

Always great service, great products. Couldn't recommend them more.

12 May 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and support Vince

Rated 5 out of 5 stars

Great customer service

Great customer service. Fast delivery and lots of product choices.

1 May 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Many thanks for your order and review

Rated 5 out of 5 stars

Order processed immediately

Order processed immediately. Competitive price.
Excellent communication regarding delivery and product arrived with 48 hours. Can't really ask more than that. Will buy from them again.
Thanks very much.
Fred Francis. Devon

3 May 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and support Fred

Rated 5 out of 5 stars

Excellent variety, value and service

I found what I was looking for at a fair price (often better than Amazon) and had it delivered to a pick up location convenient on a timely basis. Heinnie offer great value and service.

7 May 2026
Unprompted review
Heinnie Haynes logo

Reply from Heinnie Haynes

Thank you for your order and for taking the time to post a review Andrew

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