Heliumhotshop.eu Reviews 130

I ordered a hotspot, a cable and 3 masts. Delivery time was OK. The box was missing 2 masts, which I immediately reported. They replied a few days later that the masts had been refunded. I answered them that I still need the remaining 2 masts so I would prefer having them delivered instead of refunded. It has been 10 days, still waiting for reply. I don’t think they’re scammers, but the customer service is definitely bad.

Do not order!!! this is scam, we ordered and paid on 6 April 2022 an order. He does not answer mails and does not pick up the phone

Fast shipping. Pacage was lost with DHL. Got it a week later, happy with my order.

Having invested in a helium hotspot. The instrement shut down after 1 month of usage and is not responding to anything. The service asked me to explain what happend in detail after which they did not respond.

I advice you to buy your hotspot somewhere else, a longer waiting time would be worth it!

Great service, ship out straight away and is here within a few days. Shame about Brexit adding extra import charges on top! But that’s not the shops fault.

Avoid at all cost! Worst customer service I've ever had the bad luck of coming in contact with. They are basically ignoring me.

Great experience. Thanks.

I bought several times from the shop and the orders have been executed in a slow manner. Nevertheless, the last order was terrible. I placed an order towards the end of March. However, it arrived in the middle of April.

I decided to return two items of the shipment within the 14-day period and so I wrote a mail to the seller on the 22nd.
They replied one day after the 14-day period ended with a link to the return portal as they were on holiday. Unfortunately, I'm unable to return the items due to the slow response.

Now, after three further emails, I haven't received a reply from the seller.

The order was send one month later than promised. Furthermore I had to remind the team for my order more than one time.

Article not in stock anymore, just never send and no communication. When I contacted them and offered a solution they didn't read my mail or listen and just did what they wanted. Got something shipped in the end but not satisfied

Honest company, needs a little work on communication though. Shipping hardware is harder since corona, I get that, but managing the expectations of your customers is key! Communications could be a bit clearer about delays and stock. I wanted to refund, the owner always responded fast and I got all my money back within one day.

Horrible company.
The CEO has no clue how to run his business and accordingly the service is poor. I can not recommend anyone to order there.

Order was cancelled without explanation. Tried contacting support but they closed the ticket instead of addressing the concern.

Order paid, product not delivered, no news from the seller.
To run away.
Carrier's platform unusable for the payment of customs duties. No other way to make the secure payment of these rights.
Cancellation of the sales contract by the seller after several weeks without news and partial reimbursement of the order...
Always running away.

Ordered 2 hotspots that were in stock, the website says 3-5 day delivery for in stock products, it’s been 3 weeks!!! I’ve sent several emails and no response, I’ve tried calling and the phone is off.

Cost me too much and service very bad and no refund policy after that I pay tax from ups they not cover it

They are cancelling my order. They not even think to refund my money! Aaron is such a bad seller. Never seen such a beginner! Dont buy there!! I will soon take actions by law because of these beginners! See your aaron

Fast shipping and awesome customer support

The shopping is very easy and fast, with plenty of payment options.
The shipping was also very fast.
I had to ask support in one of my purchases and they replied very fast and solved my issue without any hesitation.

I do recommend this store, I couldn't happier with them.