The provider I met with was great! Klaritys care policies, not so great. An individual in their 50’s with years of consistent controlled medication treatment for ADHD should not be asked to take p... See more
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Review summary
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Reviews shaping this summary
Unlike many psychiatric visits, Rami was willing to talk for a while, he didn't behave strangely, and he really listened to me. He was much more careful about the decision to prescribe medication than... See more
Company replied
With Dr. James Valinoti Absolutely incredible first visit. He was patient, inquisitive, made me feel welcome, had an ability to transcend typical video barriers to make me feel like I was in his o... See more
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Laurie was very on-task, efficient, and seemed to know what she was doing very well. We covered a lot of ground in a short period. Listened intently, gently steered, put the big picture together a... See more
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Company details
Written by the company
Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.
Contact info
370 Convention Way, 94063, Redwood City, United States
- (866)391-3314
- support@helloklarity.com
- www.helloklarity.com
4.0
Great
541 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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The doctor was very knowledgeable about…
The doctor was very knowledgeable about innovative treatment options that had not crossed my mind. I am delighted with his professionalism and compassion.
14 April 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing this, Simon! We're moved to hear that your doctor impressed you with their knowledge of innovative treatment options — that kind of thoughtful, forward-thinking care is exactly what we hope every patient experiences at Klarity. We're proud to connect patients with providers who are genuinely invested in their well-being, and it sounds like that connection is making a real difference for you. If you ever need anything along the way, please reach out through your patient portal or email us at patientsupport@helloklarity.com. We're rooting for your continued health journey!
Professional and helpful
13 April 2026
Unprompted review
Reply from Klarity Health
We're honored to hear that, James — thank you for taking a moment to share your experience! Knowing that your provider came across as professional and genuinely helpful means a great deal to us. At Klarity, we work hard to connect patients with providers who bring both clinical expertise and a caring approach to every interaction. We're here for you whenever you need us — feel free to reach out through your patient portal or email us at patientsupport@helloklarity.com anytime. Wishing you all the best!
Casey has experience related to GLP-1
Casey has experience related to GLP-1 meds and symptoms. needed to talk to someone about an issue. She’s was very positive, gave honest advice based on her experience and we discussed product benefits. Very helpful.
12 April 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, Qantelle! We're delighted to hear that Casey was so positive, honest, and helpful in discussing GLP-1 with you. Having a provider who truly listens and offers thoughtful, experience-based guidance makes all the difference. At Klarity, connecting patients with caring providers like Casey is exactly what we're here for. If you ever need anything along the way, don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're rooting for your continued success!
Reply from Klarity Health
Thank you so much for the kind words, Christopher! We're thrilled to hear you had such a positive experience. At Klarity, we're passionate about connecting patients with providers who truly care, and feedback like yours is a great reminder of why we do what we do. If you ever need anything at all, please reach out through your patient portal or email us at patientsupport@helloklarity.com — we're always here for you!
Responsive and very accessible
Responsive and very accessible. Friendly, trustworthy, thorough.
7 April 2026
Unprompted review
Reply from Klarity Health
We're honored to read your feedback, Stephanie! Responsive, accessible, and trustworthy — those are exactly the qualities we work hard to foster at Klarity, and it's wonderful to hear they came through in your experience. We're grateful you chose Klarity and glad the connection has been a positive one. If you ever need anything, please reach out through your patient portal or email us at patientsupport@helloklarity.com. Wishing you continued wellness!
Reply from Klarity Health
Thank you so much for sharing your experience, Heather! We're delighted to hear that your provider has been such a thoughtful listener, proactive in her care, and wonderfully knowledgeable. At Klarity, connecting patients with providers who genuinely invest in their well-being is exactly what we're here for — and it's truly wonderful to hear that's been your experience. If you ever need anything at all, please reach out through your patient portal or email us at patientsupport@helloklarity.com. We're always here to support you!
The very first time a medical…
The very first time a medical professional gave me a feeling of “healing,” and with just intellectual clarity. He was able to translate in very little time, a depth awareness of something I had never understood until now. Highly highly recommend him.
8 April 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing this, Cierra! We're genuinely moved to hear that your provider gave you a real sense of healing and such meaningful clarity — that kind of experience is exactly what we hope every patient finds through Klarity. We're proud to connect patients with providers who bring both knowledge and genuine care to each visit. If you ever need anything at all, please feel free to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're rooting for your continued well-being!
I am very happy with the services I…
I am very happy with the services I received and truly grateful I found this company. They were able to offer a convenient time that worked with my night schedule, which I really appreciated. Overall, I’m very happy with the service I recei
6 April 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, Jennifer! We're truly moved to hear that our team was able to offer scheduling that worked around your night schedule — we know that flexibility can make all the difference when it comes to accessing care. At Klarity, connecting patients with providers who make healthcare accessible and convenient is at the heart of what we do, and your kind words remind us why that mission matters. We're grateful you found us! If you ever need anything, please don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're rooting for your continued well-being!
Easy and great professional committed…
Easy and great professionals committed to helping you improve. Love it
5 April 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, Angela! We're delighted to hear that you've found our platform easy to use and that your care team has been so committed to supporting your progress. At Klarity, connecting patients with dedicated, compassionate providers is at the heart of everything we do. If you ever need anything along the way, don't hesitate to reach out through your patient portal or at patientsupport@helloklarity.com. We're rooting for your continued success!
My visit exceeded my expectations
My visit exceeded my expectations, Matt listened, educated me on my condition and pros and cons of various treatment options . I feel like I have a good plan and a resource for additional questions or issues that may arise. He made sure to schedule a follow up to check my progress
5 April 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing your experience, Tammy! We're so glad to hear that Matt took the time to truly listen, educate you on your condition, and help you build a clear, confident plan. That kind of attentive, thorough care is exactly what we hope every patient experiences through Klarity. We're rooting for your continued progress — and if you ever have questions or need support along the way, please don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're always here for you!
Great Experience
2 March 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing your experience, Abdil! We're so glad to hear that your time with Klarity has been a great one. Connecting patients with quality care is at the heart of what we do, and feedback like yours truly means the world to us. If you ever need anything, please don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com — we're always here for you!
Do not trust them!!! The stole my money and broke my trust!!!
This review is specifically for Doctor Gina Metellus! However she was not the only one. DO NOT TRUST THEM!! They are basically just prescription Sellers and she even messed up the medication and I couldn't get it and she wouldn't fix it! They even try to take money off my card on several different occasions without my knowledge so be careful! So the story is I needed to find a new doctor and fast because I am on medicine for my PTSD and I can have seizures without it. So I found her it says she has five stars so I gave it a shot and she knew exactly what I needed and agreed to be my doctor and help me with my prescriptions. After an hour of talking she was very nice she seemed very comforting she suggests something I should try because I still had about a week before I needed my PTSD medicine and begins to tell me that she needs to see me a week later and she will refill the medication that I really need. So I'm out of my medicine I do not feel good and she promised me she would fill it the day of even though I was like why wouldn't you just give me the prescription the same day you gave me the other stuff? So I was like you know what I'm going to give her a chance and sure enough the day of now I'm out of my medicine I trusted her I have no other doctor now she would not write my prescription knowing I can have seizures and seriously I could die from not having my medicine she would not write my prescription until I gave her extra money and then she still wrote the wrong prescription and didn't answer me! When I was talking to her you can see that she's like sitting down she's moving around she's not behind a desk it's very unprofessional but other than that I just checked my bank account cuz I just wanted to make sure and sure enough they've been trying to pull money off my account for over a week different transactions so be careful they will try to take money off your cards without your knowledge!!! I only gave her two stars because she was so comforting and nice in the beginning and listen to me otherwise I would have gave it one star!
1 April 2026
Unprompted review
Reply from Klarity Health
We're truly sorry to hear about your experience, and please know that your safety and well-being are our absolute highest priority. The concerns you've raised — especially around medication access during such a critical time and unexpected charges — are deeply serious and do not reflect the standards Klarity holds itself to. While providers on our platform make independent clinical decisions, we take feedback like yours very seriously and want to help make this right. Please reach out to us immediately through your patient portal or email patientsupport@helloklarity.com — our patient support team is ready to assist you right away. You deserve to feel safe, supported, and cared for.
This has been the best online service
This has been the best online service that I have found for mental health. Dr. Patton has been extremely helpful, she’s got a great upbeat personality and is very responsive. If there’s ever an issue, she gets back to me very quickly.
1 April 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, George! We're delighted to hear that Dr. Patton has been so helpful, upbeat, and responsive throughout your care. At Klarity, we're passionate about connecting patients with providers who truly listen and show up — and it sounds like that's exactly what you've found. If you ever need anything, don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're rooting for your continued well-being!
I had a very good experience with Dr Fletcher
I had a very good experience with Dr. Fletcher. She did a great job asking questions, really listening, and explaining everything in a way that was easy to understand. I felt comfortable throughout the visit and appreciated how thorough and professional she was. Based on my experience so far, I believe this will be a great long-term doctor-patient relationship.
23 March 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience, Jay! We're delighted to hear that Dr. Fletcher made such a wonderful impression — her attentiveness, thoughtful questions, and clear explanations are exactly the kind of care we hope every patient experiences at Klarity. We're passionate about connecting patients with providers who truly listen and care, and we're honored this looks like the beginning of a great long-term relationship! If you ever need anything along the way, don't hesitate to reach out through your patient portal or email us at patientsupport@helloklarity.com. We're rooting for your continued health and well-being!
Total waste of money and a terrible…
Total waste of money and a terrible patient experience. My provider charged $400 for a medication that costs $30 at any local pharmacy. To make matters worse, she was condescending about my budget while bragging about her own lifestyle. Avoid this place if you want transparent pricing and a doctor who actually respects patients. I tried to leave this in their site and nothing I said about Barbara Abigide was allowed. It was said to be inappropriate. So here we are. Posting on here to tell you not to use her
28 March 2026
Unprompted review
Reply from Klarity Health
Melissa, we're truly sorry to hear about your experience. What you've described — feeling that medication costs were not transparent and that your concerns weren't met with the respect you deserve — is not the standard of care we expect at Klarity. While providers on our platform make independent clinical decisions, professionalism and transparent communication are non-negotiable for us, and your feedback is something we take seriously.
We'd like the opportunity to look into this and make it right. Please reach out to us directly at patientsupport@helloklarity.com or through your patient portal — our support team will prioritize your case and follow up with you privately. You deserve better, and we appreciate you sharing this with us.
I absolutely love Brittanie and am so…
I absolutely love Brittanie and am so very happy to have her as my Dr. she is so sweet and caring! She knows exactly what to do with me and I’m so excited for this new journey she has me on! She stated, “We are in this together!”
24 March 2026
Unprompted review
Reply from Klarity Health
Thank you so much, Jennie! Hearing that Brittanie's warmth and care have meant so much to you genuinely made our day. That sense of partnership — 'We are in this together!' — is exactly the kind of relationship we hope every Klarity patient experiences. We're so excited for you and this new chapter. If you ever need anything along the way, don't hesitate to reach out through your patient portal or at patientsupport@helloklarity.com. Cheering you on!
Being kind and considerate and…
Being kind and considerate and knowledgeable
23 March 2026
Unprompted review
Reply from Klarity Health
Thank you so much, Daniel! We're really glad your experience with our provider team has been a positive one — kind, considerate, and knowledgeable is exactly the standard we hold ourselves to at Klarity. We appreciate you taking the time to share this. If you ever need anything, don't hesitate to reach out through your patient portal or at patientsupport@helloklarity.com. 😊
Dismissive doctor
Dismissive doctor. Pushed ssri when I clearly stated I am not depressed. Gave me a 20 pill prescription. Waste of $150 . Do not use this company.
21 March 2026
Unprompted review
Reply from Klarity Health
We're really sorry to hear this, Ayse. Feeling dismissed by your provider — especially when you've been clear about what you're experiencing — is genuinely upsetting, and this is not the standard of care Klarity is committed to. While providers on our platform make their own independent clinical decisions, your experience matters to us and we want to help. Please reach out through your patient portal or email us at patientsupport@helloklarity.com so we can look into this with you. You deserve to feel heard and respected in your care.
Extremely helpful
Extremely helpful, personable, and overall caring. I’ve never felt more comfortable talking to someone I didn’t know about what I’ve been dealing with.
20 March 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing this, R! We're delighted to hear that your experience has felt so comfortable and supportive — that's exactly the kind of connection we work to make possible at Klarity. We're glad you found the right fit and hope your care journey continues to go well. If you ever need anything, don't hesitate to reach out through your patient portal or at patientsupport@helloklarity.com. We're rooting for you!
My provider didn't show up for the Zoom…
My provider didn't show up for the Zoom appointment, then further insulted me, talked over me, laughed and said "you can ask Klarity for a refund!" And hung up on me. Klarity has been less than helpful, and continuing to support their provider and not the customer who got robbed. I was skeptical of using a site like this and it's obvious I should have listened toy gut. My appointment was booked through Klarity, my payment was made through Klarity, alter they're trying to wash their hands and say they have no control or involvement. BULL.
18 March 2026
Unprompted review
Reply from Klarity Health
We're deeply sorry for what you went through, Ali — this is not the experience you deserved, and we want to acknowledge that directly. A provider not showing up to a scheduled appointment is unacceptable, and the behavior you described afterward made a difficult situation even worse. We hear your frustration, and we understand why you feel let down by Klarity's response as well. While providers on our platform operate independently, we take full responsibility for how patients are supported through our platform — and we have clearly fallen short here. Please reach out to us through your patient portal or email patientsupport@helloklarity.com so our team can work with you on a resolution, including your refund. You deserved far better, and we're committed to making this right.
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