The provider I met with was great! Klaritys care policies, not so great. An individual in their 50’s with years of consistent controlled medication treatment for ADHD should not be asked to take p... See more
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Reviews shaping this summary
Unlike many psychiatric visits, Rami was willing to talk for a while, he didn't behave strangely, and he really listened to me. He was much more careful about the decision to prescribe medication than... See more
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With Dr. James Valinoti Absolutely incredible first visit. He was patient, inquisitive, made me feel welcome, had an ability to transcend typical video barriers to make me feel like I was in his o... See more
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Laurie was very on-task, efficient, and seemed to know what she was doing very well. We covered a lot of ground in a short period. Listened intently, gently steered, put the big picture together a... See more
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Company details
Written by the company
Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.
Contact info
370 Convention Way, 94063, Redwood City, United States
- (866)391-3314
- support@helloklarity.com
- www.helloklarity.com
4.0
Great
539 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Klarity Health
Thank you so much for your positive feedback
Fastest friend ever.
Through my 19 years of living, 4 years of high school, and 2 years into college, Dr. James was by far the fastest I have ever took someone as a friend. He is beyond professional and skilled in his craft as psychiatrist and his many other certifications, being able to diagnose on a patient-to-patient basis. His humor is unmatched and I had the biggest laughs with him in the span of our 30 minute appointment. He prescribed me exactly what I needed for my condition and can’t recommend him enough. Thank you doc!
17 January 2026
Unprompted review
Reply from Klarity Health
Thank you so much for sharing your experience. We’re thrilled to hear that Provider James made such a positive impact and that you felt supported, understood, and comfortable during your appointment. Building genuine rapport while providing thoughtful, individualized care is incredibly important, and we’re glad that came through in your visit.
We appreciate your kind words and your recommendation, and we’ll be sure to pass this feedback along to Provider James. Wishing you all the best on your continued care journey.
— Klarity Support Team
DO NOT USE KLARITY
I've had a horrible experience with this app. I tried three different times with three different doctors and they were all horrible.
The first doctor never called my prescriptions into my pharmacy, and after a week of following up it turns out she's not even licensed to practice medicine in my state. This was a week ago and I'm still waiting on my refund.
The second doctor wouldn't see my until I prepaid on a completely different app after already entering in my credit card info to pay on Klarity.
The third doctor never showed up to my appointment and never answered my messages.
Klarity has never responded to my emails to the "patientsupport" email address outside of the autoreply that my emails were received and a ticket was opened. I'm pretty sure this company is a huge scam.
16 January 2026
Unprompted review
Reply from Klarity Health
We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. What you’ve described is not the level of care or support Klarity strives to provide.
Klarity works with independent, licensed providers, and we take concerns regarding licensure, appointment availability, billing, and communication extremely seriously. When issues are brought to our attention, our support team investigates them promptly and works to resolve them in accordance with our policies.
If you have not yet received direct assistance, we would like the opportunity to review your case in detail. Please contact us directly at patientsupport@helloklarity.com
and include your full name and appointment details so we can follow up appropriately.
We are continuously improving our processes to better support patients and providers, and your feedback helps us do that.
— Klarity Support Team
Very convenient app if you are disabled…
Very convenient app if you are disabled or a stay at home mother and cannot get to the doctors office as easy. My doctor made me feel extremely comfortable on my initial visit, and is easy to talk to. I am looking forward to this journey with him as well as Klarity Health. Thank you again.
14 January 2026
Unprompted review
Reply from Klarity Health
Thank you for your review. We appreciate the positive feedback.
YOU WILL BE SILENCED
I tried to leave a review for a provider that I had a terrible experience with and tried 5 different drafts of the review that kept getting rejected by the AI for various reasons! I literally was unable to leave a public review warning others about this dangerous provider!! This is a terrible platform that victimizes patients and then silences their concerns. DO NOT USE THIS WEBSITE
11 January 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing your concerns. We’re sorry to hear that you felt unheard, and we take feedback like this seriously.
Klarity does not silence patient reviews. To protect patients, providers, and the integrity of our platform, all public reviews are moderated to ensure they comply with community guidelines and avoid personal health details, defamatory language, or content that could put patients or providers at risk. This moderation applies equally to positive and negative reviews.
If you had a concerning or unsafe experience with a provider, the fastest and most effective way for us to act is through our internal support and clinical review process, where reports are reviewed by our compliance and quality teams. This allows us to investigate appropriately and take action when necessary—something public reviews alone cannot do.
We encourage you to contact our support team directly so we can review your experience in detail and address your concerns promptly. Patient safety and transparency are priorities for us, and we welcome the opportunity to follow up. Please email Patientsupport@helloklarity.com
Reply from Klarity Health
Thank you for your kind feedback! We’re glad to hear you had a great experience and appreciate you taking the time to share this.
It's a scam. Provider was a no show because I was using insurance
Had to switch providers due to an insurance change, I needed a prescription refilled. Filled out all of the forms, payment information come up uploaded my ID and everything and I feel like it's a scam. No one in there said that we had to use a 3rd party Insurance payment provider. It just said I was good to go so the provider felt it was OK to just know show me and then the condescending AI stuff is kind of unacceptable
9 January 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this situation felt.
To clarify, Klarity does not bill insurance directly. All visits on our platform are self-pay at the time of booking. Unless you choose a provider who accepts insurance, you will be directed to that provider’s billing service or a third-party insurance billing partner to submit claims for potential reimbursement. Each provider on Klarity operates as an independent private practice and manages their own billing and insurance participation separately. This information is outlined during booking and intake and explained by the provider, though we understand it may not always feel clear in the moment.
Regarding the appointment, providers on our platform are independent clinicians, and no-shows are not acceptable. If a provider was unavailable for a scheduled visit, we want to review this internally and address it appropriately.
As for the AI messaging referenced, these tools are used for administrative support and patient guidance only, not for clinical care. We appreciate your feedback and are continually working to improve the patient experience.
We would welcome the opportunity to review your specific case and assist further. Please contact our support team directly so we can look into your appointment, provider assignment, and payment details. Please email patientsupport@helloklarity.com
Thank you for bringing this to our attention.
Tremendous help when I really needed it.
9 January 2026
Unprompted review
Reply from Klarity Health
Thank you so much for your kind words. We’re glad we could be there when you needed support, and we truly appreciate you taking the time to share your experience.
Total Disaster: Provider wakes up 20 minutes late and cancels appointment for an insurance check with no warning
Total Disaster – Late Provider Wakes Up 20 Minutes Late, Then Cancels for Insurance Check Without Warning, During My Mental Health Crisis
I booked an urgent initial mental health visit with Catherine Donnerstag (PMHNP-BC) on Hello Klarity for January 7, 2026, at 7:00–7:30 AM PT. I was in a serious mental health crisis and needed this appointment desperately for support. The platform itself was a mess from the beginning: no "Join Appointment" button ever appeared on my phone (despite constant refreshing, email/spam checks for links, and following support guides) or even on my laptop after repeated logins and troubleshooting. I was freaking out, convinced I was going to miss my only shot at help that day.
I messaged the provider multiple times in the portal, begging for help since nothing worked—no reply at all. The scheduled time passed in complete silence, spiking my anxiety to unbearable levels.
Finally, at 7:20 AM—20 minutes late—the provider answered. She sounded groggy and admitted she just woke up. Already unacceptable for any professional, let alone in mental health care where punctuality and reliability are critical for trust during a crisis.
But it got worse: She then canceled the appointment to "look at my insurance." No one—not the provider, not Klarity—had bothered to tell me beforehand that insurance verification was an issue or that the appointment might be at risk. I was left hanging after enduring the tech nightmare, the panic of nearly missing it, and waiting for her to wake up, only to have the whole thing scrapped without warning or apology. This wasn't a simple reschedule; it felt like complete disregard for my time, emotional state, and urgent need.
Klarity advertises convenient, same-day telehealth for mental health, but this was the opposite: platform glitches, an unprepared/tardy provider, zero communication about insurance problems, and a mid-appointment cancellation that wasted what little energy I had left in crisis. It actively made my situation worse instead of helping.
Avoid Klarity if you're in distress—especially for initial visits. Patients deserve advance notice, professionalism, and basic courtesy, not this chaotic, uncaring mess. Demand refunds, better accountability, and actual support for people in crisis.
Update: the provider then harassed me by text and email insisting the appointment was at 8am (even though I showed her receipts of the appointment time on my end). She wouldn’t stop. I had to block her. Horrible experience.
6 January 2026
Unprompted review
Reply from Klarity Health
Thank you for sharing your experience. We are truly sorry to hear how distressing this situation was, especially given the urgency and vulnerability you were experiencing at the time. This is not the experience we want any patient to have, and we take concerns like this very seriously.
We understand how critical reliability, communication, and clarity are during mental health visits—particularly for initial appointments. When expectations are not met, it can understandably worsen an already difficult moment, and we regret the frustration and anxiety this caused.
Klarity is a platform that connects patients with independent, licensed providers, and while providers manage their own clinical practices, we are actively reviewing the circumstances surrounding this visit, including communication, appointment access, and billing processes, to identify where improvements are needed.
We would like the opportunity to review your account directly, address any billing concerns, and help coordinate appropriate next steps or care options if you are open to it. Please reach out to our Patient Support Team at patientsupport@helloklarity.com, and a supervisor will assist you.
Your feedback is important, and we appreciate you taking the time to share it. It helps us identify gaps and strengthen the safeguards and support systems that patients rely on—especially during moments of crisis.
Klarity Health
Patient Support Team
Spammy/Not legit Company
Provider no showed. Provider never responded to me in messages. Customer service never responded to my emails. Customer service phone # rang busy over and over with an odd ring tone like a spammy VOIP.
3 January 2026
Unprompted review
Reply from Klarity Health
Thank you for bringing this to our attention. We’re very sorry to hear about your experience, as this is not the standard of care or support we aim to provide.
Missed appointments and unanswered messages are taken seriously, and we understand how frustrating this can be—especially when you were actively trying to reach both your provider and our support team. We appreciate you flagging the issues you encountered so we can investigate what happened and address any breakdowns in communication.
We’d like the opportunity to review your account and make this right. Please contact our Patient Support Team directly at patientsupport@helloklarity.com
so we can assist with next steps, including reviewing the appointment, addressing any billing concerns, and helping coordinate care moving forward.
Thank you again for your feedback. It helps us improve our processes and better support patients.
I had an initial visit with a clarity…
I had an initial visit with a clarity provider for weight loss services. The cost for the second visit was not discussed at the time of the first service. I was billed for the second visit 24 hours prior to the visit and could not find a documented cost for a visit posted anywhere on their website. When I complained to Klarity, they said it’s their policy to have the provider discuss payment verbally with the patient in the visit. They do not post. That’s inappropriate and a policy they need to revisit. In my visit reminder emails leading up to the visit, the cost should have been listed.
23 December 2025
Unprompted review
Reply from Klarity Health
Thank you for taking the time to share your feedback. We understand how important clear and upfront pricing is when seeking care, especially for ongoing services.
Our platform is designed so that providers review visit structure, treatment plans, and any follow-up care during the initial consultation, as costs can vary based on clinical needs and the type of services recommended. That said, we recognize that billing expectations should always be communicated as clearly as possible to avoid surprises.
Your feedback regarding clearer cost visibility in appointment reminders and during the scheduling process has been shared with our team and is actively being reviewed as we continue to improve the patient experience.
If you have any remaining questions about your visit or billing, our Patient Support Team would be happy to assist directly. We appreciate you bringing this to our attention and helping us improve our processes.
— Klarity Health
Ernestina Archer
Ernestina Archer is one of, if not the, best healthcare providers I have seen. She is always understanding, empathetic, and lends an ear to my concerns and health conditions with which I live. I cannot overstate the indelible impact she has had on my life through our visits, having helped enormously to improve my sense of self and quality of life in general. My health has never been so well as it is under the guidance and care of this healthcare provider, and I cannot reccomend her enough.
20 December 2025
Unprompted review
Reply from Klarity Health
Thank you so much for taking the time to share your experience. We’re truly grateful to hear that your provider has been understanding, empathetic, and supportive throughout your care. Helping patients feel heard, supported, and empowered is at the heart of what we strive for, and it means a great deal to know that your quality of life has improved through this care. We appreciate your kind words and your trust in our platform.
If you want real results this is the one
I trusted him immediately he was thorough and effective I finally believe I’ll get the help others have looked over thank you so much
21 December 2025
Unprompted review
Reply from Klarity Health
We’re happy to hear your visit was efficient and thorough. Providing thoughtful, patient-centered care is always our goal. Thank you for taking the time to leave a review!
Edith Furtong is a perfect provider to…
Edith Furtong is a perfect provider to me! She is very compassionate, professional, educated and she listens. She is honest and truly cares about my needs. I'm so glad I found her after meeting with other providers that I just did not connect with. She is the best fit for me! I am very confident working with her!
18 December 2025
Unprompted review
Reply from Klarity Health
Thank you for your thoughtful review. We’re grateful you felt comfortable and supported during your visit. Your feedback means a lot to our team.
Derek was super helpful
Derek was super helpful. Very knowledgeable and empathetic. Definately recommend him to others.
21 November 2025
Unprompted review
Reply from Klarity Health
We’re happy to hear your visit was efficient and thorough. Providing thoughtful, patient-centered care is always our goal. Thank you for taking the time to leave a review!
Wasted my time setting up an account…
Wasted my time setting up an account and going through the entire process. Baited me with $41 appointment, the fine print said and up. After getting set up it looks like most providers are about $299 per visit with a few being $199. the local doctors are still less expensive than this.
19 December 2025
Unprompted review
Reply from Klarity Health
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
Appointment pricing on Klarity can vary depending on the provider, specialty, and service type. While some visits start at lower promotional rates, individual providers set their own fees based on their practice, experience, and care offerings, which is why you may see a range of prices across the platform.
We always aim to be transparent about pricing before booking, and we appreciate you calling this out — feedback like yours helps us continue improving how we communicate options to patients.
If you have questions about pricing, insurance coverage, or finding a provider that better fits your budget, our support team is always happy to help.
This is a SCAM
This is a SCAM! I booked an appointment for my family member, for Saturday morning (which I booked late Friday night) and they charged me $187. I went in to cancel it and there was no option to do so. I attempted rescheduling and it booked me another appointment for the next day. I called 30 minutes prior to the initial booked appointment and the "Doctor" immediately answered and said they would refund my money after I explained the circumstances. I have not received a refund and today is Wednesday. It appears that they just want your money by offering appointments with no option to reschedule when the appointment was booked just hours in advance. Don't pay them up front, or your money will be taken from you!!
13 December 2025
Unprompted review
Reply from Klarity Health
Thank you for sharing your experience. We’re sorry to hear about the frustration surrounding your booking and cancellation — that’s certainly not the experience we want for anyone.
Klarity partners with independent, licensed providers who set their own availability, pricing, and refund policies. When an appointment is booked close to the scheduled start time, cancellation and rescheduling options may be limited due to the provider having already reserved that time. That said, refund requests are reviewed on a case-by-case basis according to the provider’s policy.
We’d like the opportunity to look into your specific booking and ensure your request was handled appropriately. Please reach out to our support team at patientsupport@helloklarity.com so we can review the details and follow up with the provider directly.
We appreciate you bringing this to our attention and are happy to assist further.
I wish I could get my money back
Waste of money! 1st, after making an appointment and putting my credit card information in the klarity website I was then asked to also put my credit card information into a different website to be able to confirm the appointment with the doctor. So weird.
2nd, my appt was scheduled for 3pm, the doctor rescheduled it to 4:15pm and asked if it was ok after doing it. It was fine but there was nothing easy or smooth about this process.
And 3rd the doctor barely asked me questions about my actual symptoms instead asking if im having suicidal thoughts and self harm, which i get he has to ask, but that has nothing to do with me not being about to focus and get things done and be productive. He then asked me 2 questions about when I was in middle school, 30 years ago. He said if I really had adhd I would remember specific incidents in elementary school. Which I completely dont understand, I can barely remember what I did last week. He then continued that it could be my hormones that id need blood work and then another appt with him. He told me to go see a primary physician, get tests done and go back to him. Why would i do that to spend another 200 dollars for the next appt plus whatever the primary doctor costs and lab tests. The purpose of me using and paying Klarity was to not gave to go to a primary physician which will take a long time to get an appt and to help me save some money. Waste of time and money, I don't feel like I was actually listened to or understood, instead the doctor looked like he could barely keep his eyes open and just wanted to get off the call. My session was scheduled for 45 minutes, we only talked for 30 minutes. This website talks a whole lot about compassion, I did NOT experience any compassion, just low cold energy, no personality, he couldn't even crack a little smile and show me he was an actual person who cared, I left feeling like I was a bother to him. I wish I could get my money back! Worst 1st experience with a mental health doctor, which am regretting now. I am definitely not one to leave bad reviews but its alot of money for people to just waste on this but if it works for you, I am happy for you. It didnt work for me.
Update. I was literally charged $235 for a 30 minute call, which was supposed to be 45 minutes. When I made the initial appointment it said it would cost $197. Do Not go to Dr. Tobiloba Adewolu, hes cold and adds more stress than actually helps.
13 December 2025
Unprompted review
Reply from Klarity Health
Thank you for taking the time to share your experience. We’re truly sorry to hear that your first visit did not meet your expectations and left you feeling unheard and frustrated. That’s never the experience we want for any patient, especially when seeking mental health support.
Clinical evaluations and treatment decisions are made by licensed providers based on medical guidelines and patient safety, but we absolutely understand how important it is for patients to feel listened to, respected, and supported throughout the process.
We also want to clarify that appointment pricing, duration, and billing details are reviewed at the time of booking, and session length can vary based on clinical need and provider discretion. That said, concerns related to billing, scheduling, or overall experience are important to us and deserve review.
We encourage you to reach out to our Patient Support Team directly so we can look into your concerns more closely and determine appropriate next steps. Please contact us at patientsupport@helloklarity.com
so we can assist you further.
We appreciate your feedback — it helps us continue to improve the experience for all patients on our platform.
I dont feel like she was the right provider for me or listened to what exactly I lined out. She started me on schizophrenia medication and manic depressive medication neither of which I have issues fo
I dont feel like she was the right provider for me or listened to what exactly I lined out. She started me on schizophrenia medication and manic depressive medication neither of which I have issues for my initial visit was because I have an acute panic disorder along with GAD and I started my meds she prescribed last night and had the absolute worst panic attack of my life this morning and the migrain was so bad I couldn't work and I live on my work location so I had no choice but to suffer through the pain.
12 December 2025
Unprompted review
Reply from Klarity Health
Thank you for sharing your experience. We’re truly sorry to hear that your visit did not meet your expectations and that you felt unheard — that’s not the experience we want for any patient.
All treatment decisions on Klarity are made by licensed providers based on their clinical assessment at the time of the visit. That said, we take concerns about communication, medication tolerance, and overall care experience very seriously.
We’d really like the opportunity to review this more closely and support you with next steps, including discussing your concerns and exploring appropriate care options. Please reach out to our Patient Support team directly at patientsupport@helloklarity.com
, and a member of our team will assist you.
Thank you for bringing this to our attention.
Supportive
I truly felt heard during my appointment and that she will be with me through the entire process.
13 December 2025
Unprompted review
Reply from Klarity Health
Thank you for sharing your experience! We’re so glad to hear that your provider made you feel heard, supported, and well cared for. We appreciate you trusting Klarity with your care.
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