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See what reviewers are saying

Rated 5 out of 5 stars

Well, I enjoy using it. I specifically only talk to people who are clearly real and more my age. It’s very useful and I don’t think it’s fair to blame the app for the behaviour of people. I speak to... See more

Rated 1 out of 5 stars

CCP censorship. Can’t mention Taiwan at all, even if it is a completely innocent comment such as you went on holiday there. Post will be removed along with your account. Chinese users can post po... See more

Rated 1 out of 5 stars

Taiwan is a county. You can’t say these things even if it is in non controversial way because it is “too political” >>> post censored. BUT… like other poster says.. Chinese users always posting... See more

Rated 3 out of 5 stars

It gives good access to those who want to practice language exchange. But like most apps that bring people together it attracts some of the wrong people. More should be done to remove time wasters,... See more

Company details

  1. Language course provider
  2. Software company

Written by the company

Learn languages by chatting with native speakers on HelloTalk, the world's leading language exchange app. Practice English, Spanish, Japanese, Korean, French, Chinese and 260+ languages through real conversations with people around the world!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

26 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Software crashes all the time and…

Software crashes all the time and deletes all your conversations.

7 October 2023
Unprompted review
HelloTalk logo

Reply from HelloTalk

We apologize for the frustration caused by the app crashes. We have rolled out updates to address stability issues; however, we want to ensure this is fully resolved for you.
Please contact us at support@hellotalk.com with your HelloTalk ID and a detailed description of when the crashes occur. This will allow us to look into it and assist you further. Your feedback is essential as we continue to refine our service.

Rated 1 out of 5 stars

HelloTalk totally sucks

HelloTalk totally sucks. Freshly new registered accounts and even devices get blocked for no reason. The customer service is horrible and their reply is unapologetic. Do not recommend anyone use it.

4 May 2023
Unprompted review
HelloTalk logo

Reply from HelloTalk

We apologize for the negative experience you've had with your new account. To help us investigate this immediately, please email support@hellotalk.com with a screeenshot of the prompt message ( including your HelloTalk ID) when you fail to sign in and a copy of this review.

Our team will conduct a thorough review of your account status to ensure a fair resolution. We appreciate your patience and look forward to resolving this matter for you as quickly as possible.

Rated 3 out of 5 stars

It's just a free dating app

The idea of an application for language exchange is good, the problem is most of the people are using it as a free alternative of Tinder.
On the web there are tons of stories of couples that have met in Hellotalk. Go on youtube and search "I'm Marrying my Language Exchange Partner" to watch one of them.
Developers ask to report people that are using the app for dating purposes, but it's not always possible since the real problem is that people don't write or replay to your messages, if you don't match their requirements, as it does happen in any other dating app.

It's not easy to find serious partners to practice with. If you are a boy you will have one replay for every 50 messages you send; if you are a girl you will have a hundred of messages every day even from people that speak a language you are not interested in.

The developers should develop the application in a way that it can't be used as a dating app, for example not showing profile picture, age and gender to the users, in this way the real purpose of the app comes out, also the possibility to have random voice calls will be great.

1 September 2022
Unprompted review
Rated 1 out of 5 stars

Full of scammers, and the app itself violates privacy

I have been a Hellotalk user since 2017 because I wanted to improve my Chinese and Japanese, and I could meet many good people and with some of them I met in Japan and we are still friends. But since 2019, the number of fake profiles and of scammers who ask your whatsapp number after just saying hello has dramatically increased, those scammers have fake profile photo, usually a Chinese model photo downloaded from some chinese site that I can recognize in 2 seconds and want to ask you to invest in bitcoin, etc. When I said I do not have whatsapp they blocked me and that resulted with hellotalk team sending me a warning message because I was blocked by someone, one day I met 5 scammers, they all blocked me when I saw I do not want to exchange whatsapp and then hellotalk banned me, so my account was gone, and I could not complain. Well, from that time, I became able to recognize those scammers and when they ask me whatsapp I directly block them. Now I can recognize them even without chatting with them, you can do it too by controlling : location always in UK or Usa even if they claim to be Japanese and to be in Japan, their time is not japanese time and their native language is English, if you speak with them in Japanese they always reply in google translator English, so I just block them when I see their profile. But there is another bad thing: I never bought VIP because of the fact that if some scammer does not get what he wants, he blocks you and you will be banned, and I tried to use modded app, I always used modded apks until last month when (with version 4.6.6) hellotalk team sent me a message like this: "dear user, we found that you are using an app downloaded from a non-official store. Please download the app from an official store (Google Play Store) within 7 days or you will be not able to send messages and to post moments anymore" What????? they found ?? their system found? they monitor my device, that's extremely bad,

29 June 2022
Unprompted review
HelloTalk logo

Reply from HelloTalk

We appreciate your long-term support and your detailed feedback regarding scammers. To maintain a secure environment, our system utilizes automated checks to flag suspicious activity and unauthorized applications. These are standard security measures implemented specifically to prevent the very scammers and fake profiles you mentioned from exploiting the platform.

Using the official store version ensures you have the latest security patches and privacy protections. If your account has been restricted, please reach out to support@hellotalk.com with a prompt message (including your HelloTalk ID) when you fail to sign in. Our audit team will review your case.

Rated 1 out of 5 stars

Very very poor customer service even…

Very very poor customer service even though I have been buying VIP account every year.

5 October 2021
Unprompted review
HelloTalk logo

Reply from HelloTalk

We are very sorry for letting you down. Thank you for your continued VIP support over the years—we value your membership and want to resolve any issues you're facing.

Please share more details with us via the in-app feedback tool so we can investigate and provide further help. We are committed to making the necessary improvements to serve you better.

Show reviews in all languages. (26 reviews)

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