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Hotel Hellstens Malmgård Reviews 2

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TrustScore 3.5 out of 5

3.6

Hotel
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Company details

  1. Hotel
  2. Boutique hotel
  3. Budget hotel

Information provided by various external sources

Welcome to a modern hotel in a historic building

Contact info

3.6

Average

TrustScore 3.5 out of 5

2 reviews

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1-star

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Rated 1 out of 5 stars

Inflexible and lacking empathy :(

I booked this hotel on Booking.com and by didn't notice that I clicked a month too early. I was travelling and missed the reminders. Upon realising I had missed the date, I wrote to the hotel and explained asking if I could move the reservation to one month later...or at least have a discount on the next stay.

This hotel not only refused any elasticty but actually offered a higher price for the next stay.

My mistake, no question, but a little undersanding would be nice.

Not recommened by me!

29 October 2019
Unprompted review
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