HEL Performance Official (UK) Reviews 74

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Ordered a part on 23 March and despite chasing and promises delivery date moved back and back and finally maybe Tuesday or Wednesday next week I.e over 2 weeks. This seems to be a theme and despite... See more

Rated 3 out of 5 stars

Amazing products and a slick, well designed website. They let themselves down at the.point of order for me. 4 fittings and a 2m length of hose were ordered and paid for with a£9 fee for 48 hour... See more

Rated 5 out of 5 stars

Rang and spoke to Gary about a custom rear brake hose for my R1M. He quickly established that I had zero knowledge, so suggested sending the original, with instructions to replicate it, but with the... See more

Company replied

Rated 5 out of 5 stars

Plenty of people making high end brake lines but HEL matched a top quality product at a sensible price with unbeatable customer service. HEL couldn’t do enough to help me when I found myself needing a... See more

Company replied

Company details

  1. Motorbike parts shop
  2. Bike accessories store
  3. Car accessories shop

Written by the company

Designed and manufactured in the UK - All our mainline stainless steel brake components are made in-house.


Contact info

3.7

Average

TrustScore 3.5 out of 5

74 reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fantastic quality and great customer service

I ordered a full set of custom hoses for my old BMW after getting some great advice on the telephone and although one fitting on one of the lines ended up being the wrong type HEL sent me out a replacement straight away with no quibble what so ever...... The quality of these lines is second to none and customer service was fantastic. Very happy with my purchase

27 August 2019
Unprompted review
HEL Performance Official (UK) logo

Reply from HEL Performance Official (UK)

👍🏻👍🏻👍🏻

Rated 5 out of 5 stars

Excellent products and customer service!

Ordered some braded hoses for my GSXR750 - they arrived in no time at all and were a doddle to fit. Excellent quality product and customer service! Highly recommended!

23 July 2019
Unprompted review
HEL Performance Official (UK) logo

Reply from HEL Performance Official (UK)

👍🏻👍🏻👍🏻

Rated 5 out of 5 stars

Excellent service and fantastic…

Excellent service and fantastic products. I had a rear brake hose that needed replaced and it wasn't on there site. They happily took it in to make an exact copy. Very helpful. Highly recommended.

19 October 2018
Unprompted review
HEL Performance Official (UK) logo

Reply from HEL Performance Official (UK)

👍🏻👍🏻👍🏻

Rated 5 out of 5 stars

Fantastic company!

Fantastic company!
The quality of their product is incredible, you can tell just by handling it. It fits perfectly and looks great.
Service is a-class also, I was impressed with how quickly orders arrive after being placed (next day in most cases - which is great for free delivery)

14 August 2018
Unprompted review
HEL Performance Official (UK) logo

Reply from HEL Performance Official (UK)

🥰🥰🥰

Rated 5 out of 5 stars

Ordered new hydraulic hoses for the…

Ordered new hydraulic hoses for the convertible hood mechanisms of my Peugeot 306 Cabriolet. They are a little bit stiffer than the original hoses, but therefore they will last longer. Can be a little bit tricky to bend them in place, but that is only done once, and when secured properly they will do the job. Almost two months since they were installed now. Great hoses, no leaks. About 12 days for (I guess producing and) shipping to Norway. Worth the investment and the wait. Thank you Hel Performance (and cabriolet-roof-hoses.com) for making it possible to maintain the essence of my car!

4 August 2018
Unprompted review
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Reply from HEL Performance Official (UK)

👍🏻👍🏻👍🏻

Rated 5 out of 5 stars

Stepping up when we needed it as most

Stepping up when we needed it as most. Strong partner.

21 June 2018
Unprompted review
HEL Performance Official (UK) logo

Reply from HEL Performance Official (UK)

Hi There Anton, Thank you so much for the kind words and we all look forward to working together in the near future. Best Regards, Danny - Hel Performance

Rated 5 out of 5 stars

Hel of a show

Great bunch of lads , very knowledgeable and very helpful with my cbr!!

11 May 2018
Unprompted review
HEL Performance Official (UK) logo

Reply from HEL Performance Official (UK)

Hey Steve, Thanks you much for choosing our products, if you need anything else just let us know! Danny - Hel Performance

Rated 5 out of 5 stars

GREAT!

GREAT!! Excellent service. Great product and if you live close too Hel HQ pop in and get steve too spice up your suspension!! Aim too be getting a set of dry brake couplings very soon for Honda sp2 build!

11 May 2018
Unprompted review
HEL Performance Official (UK) logo

Reply from HEL Performance Official (UK)

Hi there Mike, We are glad you got your SP2 sorted in the end, Just give us a call when you are ready to purchase the dry brake couplings as we will need to fit these into your build as a custom setup. Thanks for choosing HEL. Danny - Hel Performance

Rated 5 out of 5 stars

Top quality brake lines and excellent…

Top quality brake lines and excellent customer service support!

11 May 2018
Unprompted review
HEL Performance Official (UK) logo

Reply from HEL Performance Official (UK)

Hello there Demetra, Thanks again for the kind words and for choosing HEL! If there is anything that we can do to assist you further please do not hesitate to contact us. Danny - Hel Performance

Rated 5 out of 5 stars

World Class Brake Component Upgrades and Excellent Customer Service

Excellent service and world class motorcycle brake component upgrades from Hel Performance. I've used their braided hoses on both my Yamaha XJ6N and MT09, and what a difference they make. Once you've installed the Hel Performance braided hoses you will notice the sponginess is gone that you get with the standard manufacturers brake hoses, thus giving you much better braking. I can hear some of you saying £90 is a lot of money to spend on hoses, well how much do you value your life, anything that can improve your safety, especially when you're on a motorbike is money very well spent and to me, £90 on Hel Performance braided hoses is a must for any motorcyclist, plus they look great too.

14 October 2017
Unprompted review

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