HEMA Reviews 

Black Friday een super deal...
Winkelnummer 0295

We ordered custom made curtains, on the website it is mentioned that the delivery time is 3 weeks.
In 3 weeks *we* called and they told us that only one of the two pairs of curtains we have ordered was ready, because of an issue with their stocks.
We picked up then only the one pair of curtains..
3 weeks later we called again as we are still waiting for the other ones. They told us they are in production and in a couple of days they will be delivered. Still a week passed without hearing anything from them.

PS: Not to mention that the hema store you order the curtains from, is the one you have to pick them up from. So in case you are moving, you need to travel back to the original city and pick up the curtains for your new house.. IF they are ever ready..

Absolutely horrendous customer service.
I ordered some items and applied a voucher that they issued to me. They sent me an email a few days later informing me one of my items was out of stock and I'd be issued a refund.
They only issued me a partial refund for this item due to the voucher, despite the fact I would have still been over the threshold.
The email correspondence I have had with their customer service team since then has been nothing but blunt, rude and inconclusive.

Online order received with no issue, except that no invoice was included. I called to ask for an invoice and was told I needed to email a different service. I asked how long it would take and was told it would take 3 days to get a reply. Considering other smaller companies are able to handle this sort of request easily and resolve these issues within seconds, I find this completely unacceptable.

I have not been to Hema many times but when I did I was very disappointed. The ice coffee is just foam, the cakes do not taste well. The quality here is poor, and you hear weird sounds all the time. Only idiots go there.

Good website.
Delivery takes a while and with my last order some of the items were broken. I contacted customer service and they immediately send out replacement items. Very happy

They donot know how to speak with customers. Does not deserve even a single star. Please teach your staff how to behave. I think they need a workshop on communication skills. I do not understand... you are selling a product to me. You should at least know how you should talk to your customer.

prima service