What a delight to work with Henchman again after about 15 years! The sales person was called James at the Great Yorkshire Show July 2026. He was very customer focused, clearly had extensive knowledge... See more
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Review summary
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Info great on website, ordering process easy, and delivered on time. I bought the 3m pro tripod for professional use, having not used adjustable tripods before. They are expensive but very happy... See more
I have used my Henchman a couple of times. It helps to provide a high level of confidence when working on your own outdoors. Give very careful consideration to the height you require, I should ha... See more
We’ve recently moved to a house with extensive gardens, lots of big, old rhododendron bushes and hedges, some proper big trees and a lot of well established wisteria around the house. Bought th... See more
Company details
- #12 of 188 best companies in Garden centre
Written by the company
We have a range of unique quality garden products, allowing you to work safely in your garden. All our platforms ladders and tripod ladders enable you to work safely at height on the most uneven and difficult terrain. Our ladders are designed to keep you safe while working on uneven ground. We have been in the ladder business for 26 years and have a 5 Star Trustpilot rating from our 20 000 customers. We’d love to hear more about you: Why not take a second to tell us about your experiences with our products or how you’ve overcome some difficult jobs around the garden using our products! And don’t forget to Like and Share our Facebook page. Thanks, The Henchman Team.
Contact info
Unit 10 Snarlton Farm, SN12 7QP, Melksham, United Kingdom
- 03333444229
- info@henchman.co.uk
- www.henchman.co.uk
4.9
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Top quality product you feel very safe…
Top quality product you feel very safe with these step ladders
12 May 2026
Product exactly as expected
Product exactly as expected - quality built and performs the job really well - probably better than I thought it would! Delivered quickly and process managed well with company keeping me advised. Would recommend to anyone.
23 April 2026
Your salesman and the excellent design…
Your salesman and the excellent design of the product.
13 May 2026
Product ordered 9th may 2026 at the…
Product ordered 9th may 2026 at the Malvern RHS show . I Didn’t receive any notification from the courier of the delivery day as stated in your order confirmation , and the tracking app link did not work but the courier DX Freight logistics arrived on 14-5-2026 with the ladder when I was not home.fortunately my husband was home sleeping after a night shift with the ambulance service so he took delivery of the ladder.
He has used it today 23-5-2026 to clean our touring caravan and he is extremely pleased with the ladder. It was extremely stable on our slopping driveway.” It Does exactly what it says on the tin” very safe and stable well worth the price and a good quality product.
12 May 2026
Great product
Great product, delivered on time and very quick. Light weight and easy to use. Sturdy construction
12 May 2026
First class
First class delivery, and fast!
As for the ladder, it’s in a different league - super stable and a delight to work off!
12 May 2026
Turned up very happy
Turned up on time. Well
Packaged, good instructions and a very safe piece of equipment to have
12 May 2026
The ladder itself is perfect for the…
The ladder itself is perfect for the jobs required. Very sturdy, stable and adjustable. Very pleased with it.
The courier simply left the ladder outside the back door, didn’t knock/let us know it had been dropped off-very worrying as the door can be seen from the road and the item is very heavy expensive.
12 May 2026
Great service
Made order, realised delivery address was wrong. Rang! Already sorting the order!. Very efficient and prompt delivery. Thank you!
11 May 2026
The customer care team were great…
The customer care team were great sorting out a minor issue I had quickly and to my complete satisfaction
21 April 2026
Simply exceptional product and service
What an absolute pleasure to transact with such a professional organisation. The ladder is exceptional and makes a 60 year old man feel safe and capable. Customer Sevice absolutely awesome as I forgot to claim the free gloves. Well done you guys
11 May 2026
Great product
Great product, helpful and knowledgeable staff on the stand, fast and careful delivery, what's not to like!
11 May 2026
quality and price of the ladder
The quality and price of the ladder we bought is exceptional.
We also have a mobile tower scaffold but the new ladder makes things so much quicker and easier cutting tall hedges and trees.
11 May 2026
Delivered the very next day my husband…
Delivered the very next day my husband tried them out today really sturdy and feel so safe light weight easy to move around he is so Happy with them definitely recommend these ladders we bought the 10ft ones
7 May 2026
Quality of ladder construction…
Quality of ladder construction excellent and so much safer than a standard ladder when it comes to high up garden work.
Packaging when it comes to delivery was great.
5 May 2026
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