We’ve recently moved to a house with extensive gardens, lots of big, old rhododendron bushes and hedges, some proper big trees and a lot of well established wisteria around the house. Bought th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received my Henchman in perfect condition as it was well wrapped. Having now used it to clean my motorhome roof, I am really plased with it. It is so solid and secure and a joy to use. One note is t... See more
As others have said, these steps/ladders are fantastic. Super stable even on uneven field ground, making pruning fruit trees or clearing gutters on outbuildings etc really easy and safe. 8 foot model... See more
This is my second purchase from Henchman. The tools they sell are of very good quality, and delivery is fast, i have been cutting hedges in my business for over thirty years, and now i use their lifti... See more
Company details
- #11 of 189 best companies in Garden centre
Written by the company
We have a range of unique quality garden products, allowing you to work safely in your garden. All our platforms ladders and tripod ladders enable you to work safely at height on the most uneven and difficult terrain. Our ladders are designed to keep you safe while working on uneven ground. We have been in the ladder business for 26 years and have a 5 Star Trustpilot rating from our 20 000 customers. We’d love to hear more about you: Why not take a second to tell us about your experiences with our products or how you’ve overcome some difficult jobs around the garden using our products! And don’t forget to Like and Share our Facebook page. Thanks, The Henchman Team.
Contact info
Unit 10 Snarlton Farm, SN12 7QP, Melksham, United Kingdom
- 03333444229
- info@henchman.co.uk
- www.henchman.co.uk
4.9
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and efficient service
Quick and easy ordering process with free delivery.
Plus arrived pretty quickly and packaged well.
11 May 2026
Easy and straightforward to order
Easy and straightforward to order. Clear web page. reliable delivery. Good product. Well packed for delivery.
29 May 2026
Great customer service but.....
Great customer service but the delivery was a disaster. got here in the end but there were a few issues.
27 May 2026
Fantastic ladder will make my life…
Fantastic ladder will make my life easier to clean my motorhome my husband does not have to hold the ladder to stop me falling product is a very high quality had a small problem customer service are fast to respond and sort it out
6 May 2026
Fast delivery service and a great…
Fast delivery service and a great product, put to use immediately!
28 May 2026
Another excellent Henchman product
Having used Henchman products for many years, when we needed a ladder to use over uneven ground, they were the obvious choice. We had a good look at the ladders at RHS Malvern, worked out which one we needed, and then ordered one at RHS Chelsea. As ever, it is very well manufactured, well designed, and feels very safe to use.
Highly recommend Henchman products.
27 May 2026
Great ladder and light weight
5 May 2026
good website and great help from a real…
good website and great help from a real human being
17 April 2026
Great products and excellent service
Great products and excellent service. The customers service were exceptionally helpful.
5 May 2026
Wonderful product
Wonderful product, an absolute game changer for working around the house and cleaning the roof of my caravan! Quality is second to none!
22 May 2026
Great Safe Products!
22 May 2026
Very good help with arthritis in…
Very good help with arthritis in shoulders and arms
It was a bit awkward to put 9n
1 May 2026
Safest ladder ive used
Safest ladder ive ever used for cutting the hedges.
Light, easy to carry around the garden
22 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.