We needed a solution for watering a large number of standard trees that were located on a 15m high hillside and we can only access the base of the area with the water bowser. Henry Pumps worked with u... See more
Company replied
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See what reviewers are saying
When I had a small problem with a piece of equipment, Billy went above and beyond to rectify it in double quick time. That is service as it used to be, but sadly today is exceptional. Top marks.
Really helpful on trying to find the correct pump for the Bowser. Would definitely recommend Henry Pumps
I had been struggling to source the correct pump for a fountain in my pond. I chanced upon Henry’s Pumps and Billy noted all the circumstances. He suggested a pump that was considerably less money tha... See more
Company replied
Company details
Written by the company
Proudly supplying the largest range of water and waste water pumps in the UK including Koshin, JS, Zenit, Flygt, Lowara, Caprari. Independent & friendly advice.
Contact info
United Kingdom
- www.henrypumps.co.uk
4.3
Excellent
48 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Right pump for the job
Needed a pump for our sports pitch urgently when ours broke down. Called into their trade counter and they had just the pump I needed. Great advice on the day. Pump in and working great!
7 June 2024
Unprompted review
Reply from Henry Pumps
Thank you for your kind words.
Not to be trusted!
Not to be trusted!
All the positive reviews are based on quick delivery times and not customer service. Henry Pumps gave me some poor advice, then ignored emails and then refused on multiple occasions to meet their responsibilities, under the Consumer Rights Act 2015, to accept a return.
The worst customer experience I’ve ever had. I am pursuing via other means.
3 January 2024
Unprompted review
Reply from Henry Pumps
Sorry to see that you were not happy with the service received, Andrew. Please feel free to reach out to me at sales@henrypumps.co.uk and I will be happy to help and work through the problem. All the best.
Excellent next-day delivery & Customer Service
Excellent next-day delivery, via DHL needed some pre- purchase advice which Theo supplied, and needed some further clarification post-purchase which again Theo Assisted in Supplying. The pump is now installed and all working as it should. Buy with confidence.
Wayne & Sue
Oaks Barn Farm
24 January 2024
Unprompted review
Item arrived the day after ordering &…
Item arrived the day after ordering & was well packaged. Great service
8 December 2023
Unprompted review
I bought a pump from this company and…
I bought a pump from this company and wanted some extra information about the pump that was not in the instructions.
I e-mailed them some days ago, but as usual, no reply.
I don't know why people like these bother to have any support contacts as they clearly either don't look in their in box or more likely, can't be bothered.
Typical lazy UK company who take your money in seconds but that's the last you hear from them.
There are probably better companies out there selling pumps, use them and not this shower.
28 June 2023
Unprompted review
Reply from Henry Pumps
Sorry to see that you were not happy with the service received, Mr Slater. I can assure you that is not our standard practise. Please feel free to reach out to me at sales@henrypumps.co.uk and I will be happy to help and work through the problem. All the best.
CANNOT RECOMMEND THIS COMPANY HIGHLY…
CANNOT RECOMMEND THIS COMPANY HIGHLY ENOUGH.
The whole transaction from the ease of ordering, the speed of processing to the order confirmation was exceptional.
My item arrived the next day, which was also a plus, considering the CV-19 situation.
The packaging and product was first class. The whole experience, being my first purchase from Henry Pumps, was first class.
Buy with confidence.
4 June 2020
Unprompted review
Reply from Henry Pumps
Thank you, Paul for the kind words.
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