Mdf bath panel ridiculously prone to water damage. Even with care some water will get on to a sidepanel. Despite wiping away water after showering within months the bath side panel expanded... See more
Company replied
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See what reviewers are saying
I recently needed to replace a couple of parts for my basin taps. Very helpful technical advisor and as taps were still under warranty required parts were received just a few days after initial teleph... See more
We fitted a new Heritage bathroom two years ago. Since then the cold tap cap has come off twice, the toilet cistern has also been repaired twice, the plug chain has broken and the shower head has been... See more
Company replied
Needed to replace a faulty tap valve. Didn’t realise it was still under warranty (2 years) but the call handler did and did the needful once I proved the purchase date, and I had the new replacement... See more
Company replied
Company details
Information provided by various external sources
Over 30 years ago, we started creating traditional bathrooms with the features, choice and beautiful details demanded by our customers. Today, we’re building on this rich heritage, adding products and ranges inspired by our Trends Panel of leading experts and respected designers that continue to drive our customers’ creativity. From our design classics to the latest ‘wow’ products, we help you express your own Distinctively Individual style.
Contact info
Birch Coppice Business Park, B78 1SG, Dordon, Tamworth, United Kingdom
- 03300 268503
- www.heritagebathrooms.com
3.3
Average
290 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Excellent supplier
Excellent supplier, I had an issue with the stand but great customer support sorted it straight away!
17 February 2022
Slow start to enquire
Slow start to enquire, didn't get reply in 3 to 4 working day as stated. Wait a week and sent another enquiry. Once got reply sort problem quickly.
17 February 2022
Efficient and comprehensive service in…
Efficient and comprehensive service in providing the required parts.
16 February 2022
Professional and speedy
Brilliant service to help me identify the exact product I wanted and then once I'd ordered shipped free very quickly.
16 February 2022
Showering with praise
Good website, excellent documentation, helpful and knowledgeable staff, spare for shower ordered and delivered promptly.
10 February 2022
Above and beyond customer service
Great product and outstanding customer service. I would definitely recommend them and their products.
9 February 2022
Excellent service as always.
9 February 2022
Very helpful customer services.
6 February 2022
The information you gave me about…
The information you gave me about spares for my bathroom taps was spot on. Thank you. Spares now fitted and all working well.
4 February 2022
Great customer service
Great customer service. Very knowledgeable and helpful. Excellent products at good price.
3 February 2022
Expensive rubbish
Spent over £4000 on a heritage bathroom about 2 years ago thinking it was quality. All I can say is I wish I had bought it from Burlington instead. The toilet seat hinge screw's keep coming out after only a few months - in hindsight I should have requested a replacement straight away. The freestanding bath support feet dig into the bath damaging the surface. The toilet cistern is such an odd dd shape that the flush handle has to twist at a weird angle it keeps coming loose. All in all a load of rubbish. You would get better quality with a cheap 500 quid suite from B & Q.
30 January 2022
Unprompted review
Reply from Heritage Bathrooms
Hi Graham, thanks for your review. I'm sorry to hear about the issues you're experiencing.
I've sent you a direct message via Trust Pilot for your contact details, so a member of the team can get in touch to resolve this for you. Many thanks.
Quality service.
29 January 2022
Corrosion of metal bar and hinges
We are on our second toilet seat as the first one started to corrode. To be clear this toilet is in a small WC which is used infrequently.
It was replaced free of charge and has now started to corrode again. We will change product now to something that will last. Wouldn’t recommend!
28 January 2022
Unprompted review
Reply from Heritage Bathrooms
Hi William, thanks for your review. I'm sorry to hear about the corrosion on your hinges.
I've sent you a direct message for your contact details so that our Customer Service team can get in touch, and identify why this is happening for you. Many thanks.
Excellent quality products and service…
Excellent quality products and service in sorting a tap out was done swiftly and no trouble at all.
27 January 2022
First class customer service.
27 January 2022
Very professional and knowlegeble staff…
Very professional and knowlegeble staff ,goods arrived quickly
25 January 2022
Help in finding a replacement cistern
I needed help in finding a replacement cistern for our Heritage toilet, I couldn’t find the part number so rang Heritage and spoke to a very helpful gentleman who forwarded the details I needed plus where I could order it from. The merchant in Epsom was extremely helpful and within two days I had a replacement cistern. I would recommend them for their professionalism.
21 January 2022
Excellent service thank you
Excellent service thank you. The broken item was replaced within 24 hours.
20 January 2022
Heritage Customer service can't be…
Heritage Customer service can't be bettered, no waiting super fast response ,
excellent Products Thank you
11 January 2022
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