Heritage Classic Car Insurance Reviews 

62
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the supportive staff for being extremely helpful, professional, and polite when handling policy renewals and answering everyday questions. People truly appreciate speaking directly to knowledgeable human beings who make the entire insurance renewal process remarkably smooth, pleasant, and efficient. Consumers frequently highlight that obtaining highly competitive quotes and managing their vehicle coverage is completely straightforward, fast, reliable, and convenient. However, some customers also noted occasional friction regarding longer telephone waiting times, unexpected initial pricing discrepancies, or delayed renewal quotes arriving after the policy had already expired.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the quick, efficient, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional agents who handle... See more

Price

Customers consistently note positive experiences with price, highlighting reasonable costs, competitive... See more

Customer service

People report positive experiences with customer service, frequently highlighting friendly, knowledgeable,... See more

Value for money

Clients share positive opinions on value for money, frequently highlighting very reasonable costs, fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unfortunately I didn’t receive my renewal letter in the post but following a ‘checking’ call from Heritage, I received the details & also lower quotes based on mileage, as well as ‘laid up’ as our ve... See more

Rated 5 out of 5 stars

Another year another renewal! My renewal came through as exactly the same price as last year which was a bit higher than I expected so I called up and spoke to Harry Billington who said “not a problem... See more

Rated 5 out of 5 stars

I've been using Heritage for a few years now for multiple classic cars. They are always great to deal with and very helpful. In particular I'd like to mention Seema Lal and Parminder Jakhu who I've de... See more

Rated 5 out of 5 stars

Insurance Renewal I renewed yesterday and was return called quickly by Adnan who dealt with my renewal very efficiently and quickly. Adnan was very professional and made the whole process very easy.... See more


Company details

  1. Insurance agency
  2. Car and Motor Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Insurance broker
  5. Insurance company

Written by the company

Heritage Classic Car Insurance has been helping enthusiasts protect their cherished vehicles since 1965. We specialise in classic, vintage and specialist car insurance, offering policies designed around the way classic cars are actually owned and enjoyed. Many of our clients keep their vehicles as part of a lifestyle — driven on weekends, shown at events, or maintained as part of a long-term passion. Our team understands classic cars and the people who own them. From agreed value cover to multi-vehicle policies and European touring cover, our aim is to provide straightforward advice and insurance that reflects the true value of your vehicle. As part of Norton Insurance Brokers, we combine specialist knowledge with personal service. Many of our clients choose us because they want to speak to people who understand their cars and can help them arrange the right cover. Over the years we’ve built a community of thousands of classic car owners who trust us to insure everything from cherished British classics to rare and collectible vehicles.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

62 reviews

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No recent history of asking for reviews

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4.7

All reviews

(62)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Another year another renewal!

Another year another renewal! My renewal came through as exactly the same price as last year which was a bit higher than I expected so I called up and spoke to Harry Billington who said “not a problem let me ring the underwriter and double check everything is in order as you’ve got another years no claims so surely it should be cheaper” fast forward an hour or so and he calls me back with good news! Over £350 less on a two car policy! As always the service is top notch and the price is more than reasonable. Big thanks to Harry!

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Caitlin my Agent was very helpful and pleasant to talk to she was able to get me a great deal on my classic landcruiser insurance!

I highly recommend Heritage classic car insurance for an unbeatable price and cover

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service provided by the team…

Excellent service provided by the team once more, making the renewal process quick and efficient. I have always found the team first class in their service and the online platform containing all your documents is perfectly set out.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service and help from Tamba that made the process so easy and he came up with a fantastic quote for cover for my newly purchased classic car!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Classic Insurance

I have been with Heritage insurance for a number of years insuring a couple of classic cars. The renewals are always efficiently handled and I receive a polite and helpful service. The premiums I have found to be competative.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Very happy long term customer

I've been using Heritage for a few years now for multiple classic cars. They are always great to deal with and very helpful. In particular I'd like to mention Seema Lal and Parminder Jakhu who I've dealt with and they have been excellent.

30 June 2026
Unprompted review
Rated 3 out of 5 stars

Insurance renewed

Insurance renewed, but it should not have taken 35 minutes; waiting to speak to the Heritage team, attempts to sell numerous other products, did I want a personal appointee?.....etc.
The associate was only doing her job as pleasantly as she could and I renewed my insurance at a reasonable price, but I would have perferred to bypass the company's money-grabbing policies and speak to an agent more quickly. Norton needs to spend more on staff and less on computer/telephone systems

29 June 2026
Unprompted review
Rated 5 out of 5 stars

This is another year and another…

This is another year and another renewal with these guys. They have always been competitive, hence I have been with them for last 4 or 5 years. This year, I would like to praise Harry B. for his determination to reduce my renewal quote. We managed to save about £800 for multi-car insurance.
Many thanks Harry.

22 June 2026
Unprompted review

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