Hermès International (French luxury manufacturer) Reviews 

I am writing to express my concern regarding a pair of trainers I purchased from your company. After wearing them only four times, I noticed a defect in the leather, which caused a change in color and the black coating to come off. I promptly returned the item and included all necessary details for processing.
It has been nearly three weeks since I sent the trainers back, and I have not received any updates on the status of my return or refund. I would appreciate a prompt response with information on the progress of my case and an estimated resolution timeline.
Unfortunately, this experience has been disappointing, and it has made me hesitant to purchase your products in the future. I hope you can address this matter swiftly to restore my confidence in your brand.
Thank you for your attention to this issue. I look forward to your reply.

Visited the Roma Store to purchase a present for my birthday. 675 Euro belt. Waited 45mins outside before being told that there were a lot of people in the store and we might have to wait a little while. 45mins later and no input from staff, I asked how long this wait was going to take. I was told that 7 more people were in front of me and we would need to wait. NO offer of drinks, water coffee nothing. Told them that this level of customer service was appalling. I got a shrug of a shoulder. Worst service I’ve encountered from a supposed luxury retailer. WOULD NOT RECOMEND TO ANYONE.. Stay away from Hermes.

Hermes Paris rue du fig St honore service client lamentable , . On ment au client ,
A fuir sans conteste

Zurich Store Customer Service Treated my in a racistic discriminating way. I have all the proof. And how agressive and authoritarian all these employees at This Brand in Switzerland are. I had even my blood pressure Rise. They caused me huge moral damages and sufferings !!!! They diskrimination you but they don’t even wanna help you with your Request! After Today Experience of Racism I am traumatised for the Rest of my life and will be avoiding This Brand. They Talk to you as if they Are doing you a favor. Seeeminlgy they wanna keep the money of your ordered delivery. Nothing moved after my Request was made. And the order on Fedex is stuck with last Update for 11 June day After Order was made at zurich Store. If you want your Health to be Ruined and nerves spoilt go buy at Hermes zurich: you will get Even worse than that - Shoutet at Lied at and discriminated as I was.

Worst experience in my life, my girlfriend bought shoes online, never delivered, forgot to refund the money, 1,5 months later still waiting for refund. Worst service in my life.

Good quality and high-end packaging.

Lost my parcel in the post and 3 weeks later I have still not received anything and they have told my lies several times that it was dispatched!! Won’t answer emails can only get them threw what’s app and they just pass you around all there different “teams” to try and blindside you

wish I read all the reviews before making a purchase. have no words about the company. there are so many other brands to go for, never ever will buy any Hermes products.

I have EXACTLY the same experience as francerier below (from 18 Feb), but regarding today's date.

I have made about 70 orders from hermes.com over the years and have never experienced any problems before, but now they seem to have gone crazy!

I returned a pair of shoes that I only tried on at home in the bedroom for a few minutes and customer service claims that they are "destroyed", which of course is impossible. They refuse to refund and send the package back(!) to me. I will not accept it. The whole handling is against the law.

Tip for others; complain about the purchase with your credit card company and sue Hermès via the so-called European small claims procedure.

Hermes.com has switched to mafia methods and fraud.

Svenska:
Jag har PRECIS samma erfarenhet som francerier nedan (från den 18 feb), men avseende dagens datum.

Jag har gjort ca 70 beställningar från hermes.com över åren och har aldrig tidigare upplevt problem, men nu verkar de ha blivit galna!

Jag återsände ett par skor som jag enbart provat hemma i sovrummet ett par minuter och kundtjänst hävdar att de är ”förstörda”, vilket naturligtvis är omöjligt. De vägrar återbetala och skickar tillbaka(!) paketet till mig. Jag kommer inte att ta emot det. Hela hanteringen strider mot lagen.

Tips till andra; reklamera köpet hos ditt kreditkortsföretag och stäm Hermès via s k europeiskt småmålsförfarande.

Hermes.com har övergått till maffiametoder och bedrägeri.

I order a waller from hermes for $609.90 almost 2 weeks ago, the package got lost during transit via fedex 880858993796. 3 days ago I contacted fedex they told me it was lost in Georgia and i live in Florida. Now hermes costumer service told me i have to wait 7 to 10 days more for an investigation to complete and see if they can issue a refund, i find this horrible costumer service i dont have to wait 10 days for lost package that never ever reach my doors steps not even my the state i live. Horrible service i want my full refund asap. I been waiting 2 weeks and half, they should offer me a discount at least for the issue but they dont care wont be buying anything from hermes anymore.

Bought a watch from hermes for £1249, watch never arrived was never even delivered. Has been signed for by someone who doesnt live in the area.

Tried discussing with customer support who have had plenty of time to look into this absolutely awful company.

Left a bad review, pig ignorant company can’t even be bothered to respond!

Ordered Christmas presents very late but arrived just in time.
Customer service was very great and responsive, and even followed up on my inquiry afterwards. Tres bien:)

I am extremely disappointed with my recent experience with Hermes. I placed an order, only for it to be cancelled without any clear explanation. This has wasted my time and left me frustrated. A lack of communication and customer service is unacceptable. I expected much better.

Awful customer service. I made an on line purchase which was cancelled, no apologies, no explanation. When I contacted them they said they cant discuss it via email and I need to call them. Also my funds are now pending so I cant buy anything else for my mums birthday. It's disrespectful and arrogant. I wont be purchasing from them again.

Every time you walk into one of their stores you are treated as if you were underaged trash trying to enter a fine club - regardless of spend. Customer service is full of tedious old school administrative procedures. The products are expensive, but you end up loosing more money on waiting on service.

I received a Hermes Apple watch with a band that was too big. I paired the watch for maybe an hour until after I tried on the band. I submitted the return and now they are sending it back to me because I paired it. In the meantime I purchased the watch with the Grand H band. They would not make an exception and now I am stuck with two watches. Do not do business with this company.

This company is not disclosing that the items are in US dollars not Canadian Dollars. They also do not disclose that there is import duty on their items and so the final amount is much more than they advertise. This is dishonest marketing and when i requested a cancellation and refund within 4 hours of purchase - THEY REFUSE. This is disgusting.

I have had a lot of goods from Hermes in the past, and never had any issues. But when I came to purchase a bracelet recently, I had no issues, until it came to wanting to exchange the colour. Despite selecting exchange, I was told (when I asked when the replacement would be shipped) that the order was credited, despite clearly saying exchange. I then asked that the new one is shipped out, to which they said it would arrive with me on Monday and I would get a shipment notification (this was on a Thursday). However, Monday came and went, and I had no shipment notification, and none of the staff knew what I was talking about. I couldn't trust a word from any of them, so demanded a full refund, and I am sick of dealing with them. The quality is dropping, and the prices are increasing by easily 20% on a lot of items year on year. I will be sticking to other better high end brands.

Regular customer, well I used to be. Trying to purchase £1k worth of ties, and then the site blocks me for some spurious reason. Opened an extra tab as the page takes ages to get back to due to the crazy and unworkable "load more" feature which loads the entire list of ties onto one long page, and got blocked and no obvious way to recover it. I was logged in and had passed the turing test also. This is so annoying I'll buy my stuff elsewhere. I have never seen another website this over sensitive, and they really can't afford to be throwing away customers.