Hern and Crabtree Estate Agents Reviews 

220
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We brought a property from the heath Cardiff branch and found everyone to be friendly and helpful. However our main praise must go to Gina who dealt with our purchase. She went above and beyond to hel... See more

Rated 5 out of 5 stars

For my area of north Cardiff, H&C have provided the best service in my view, renting out and managing my property via them for some years. I am now selling the property and have been please with the s... See more

Rated 5 out of 5 stars

Friendly professional & efficient office The evaluation was spot on from Rhodri Humphreys Anna, O'Mahoney, Mitchell James & Natalya Hayward have been supportive all the way with great liason w... See more

Rated 5 out of 5 stars

We've had a fantastic experience with Hern and Crabtree and I especially want to highlight how amazing Gina has been throughout the entire process. Gina has been absolutely incredible - proacti... See more

Company details

  1. Estate Agent

Written by the company

Hern & Crabtree are Cardiff’s longest-established independent estate agents. Our highly experienced team specialise in residential sales, lettings, probate services, estate management, land and new homes, and property management services. We are dedicated and passionate about what we do and our highly experienced teams add immense value to each unique customer journey. Our focus is helping to sell your home in the best way possible, using our experience to make it a smooth journey for you. A stylish, understated and trusted brand since 1849, marketing your property with Hern & Crabtree lends value to any transaction. The care we take with our advertising is second to none, and we respect and treat every client’s property with the same consideration as we would our own. We also understand that behind every property there is a person, and that person will have a unique set of circumstances that must be considered and catered for. Always focused on transparency and communication, everything we do is built around our clients and their needs, giving them not just want they want, but also the peace of mind that the very best result has been achieved on their behalf. We understand that moving home can be a stressful time, and our approachable and caring team are here to make sure that your experience is handled properly. We treat our clients as though they are our friends and family, perhaps that is why we have successfully helped people move for over 170 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

220 reviews

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4.9

All reviews

(220)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Very reliable

Very reliable, responds promptly. No job is too difficult for the team. Would use again without hesitation.

31 December 2018
Unprompted review
Rated 4 out of 5 stars

Mike

Mike, Owen and Jo have been fantastic in assisting my wife and I with our quest to find an bigger house in Llandaff.
They have remained patient with us during the ups and downs of moving home and I couldn't recommend them more.
Thank you to everyone at Llandaff branch, hopefully we wont need to move again but if we do then we will certainly be requesting your services.

Best wishes,

Mike & Jo

14 October 2018
Unprompted review
Rated 5 out of 5 stars

My experience of Hern & Crabtree

All the staff I dealt with were always positive and helpful.
Always on time for appointments.
They were very good at giving feedback.
I thought that the fact that they had someone dedicated to chasing solicitors etc was a very good idea, and she did liaise closely with my solicitor, passing on information immediately.
All in all, a very good experience.

6 October 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Worked well with us to sell our house quickly - in fact we sold on the first day of viewings!

Helped us to realistically price the house and to coordinate all viewings. Have used before and would definitely recommend !

Thank you 😀

6 October 2018
Unprompted review
Rated 5 out of 5 stars

Owen was my point of reference but Mike…

Owen was my point of reference but Mike and his Ladies ably supported him . Deceased property sale with Japanese Knotweed rearing it's ugly head at the 11th hour but all overcome . Very good communication channels and a great sense of humour from all staff which counted for a lot. Will definitely be using them again without hesitation

6 October 2018
Unprompted review
Rated 3 out of 5 stars

A mixed experience

The process of selling our house started well. The valuation was good without being unreasonable and the photos and brochure were of high quality. An offer was made and agreed quite quickly. Mike and Owen in the Llandaff office were helpful throughout this. However, getting from an agreed price to exchange and completion was something of a nightmare and in my view this phase could have been managed much better, especially given that another local branch of H&C was handling the sale of our purchaser's house. Agreed dates for exchange and completion were missed and in the end we completed nearly 3 weeks after the date that everyone had previously agreed to, having exchanged contracts at 4.45pm the previous day. As well as incurring additional costs for the storage of furniture that was moved on the originally agreed date (otherwise we would have incurred cancellation charges) and multiple postponements of arrangements with builders, energy providers, internet providers, and so on, this was a nerve-shredding experience.

12 September 2018
Unprompted review
Rated 5 out of 5 stars

Moving House.

I recently bought and sold through Hern and Crabtree and would like to thank the staff Mike, Denise, Owen, Jo and Jan for their professional and friendly service.
Their experience and knowledge of the market is invaluable.
Thanks again for your open and helpful advice at a busy time.
I would recommend H & C to those considering buying/selling a property.

Brian B.

24 August 2018
Unprompted review
Hern and Crabtree Estate Agents logo

Reply from Hern and Crabtree Estate Agents

Thanks ever so much for your kind words and such a positive review for us. We wish you all the very best in your new home!

Rated 5 out of 5 stars

Best estate agents in Cardiff!

Bought and sold with Herb & Crabtree and could not recommend them enough. From initial contact right through to the final sales they were on the ball! Their friendly helpful staff nothing was every too much even for day to day queries.
If I was buying/selling again in the future I would not hesitate to use them again!
Thanks again Mike, Owen, Denise, Jo and Jan you are a credit to Herb & Crabtree!
A+++++++

24 August 2018
Unprompted review
Hern and Crabtree Estate Agents logo

Reply from Hern and Crabtree Estate Agents

Thanks Andrew! Hern and Crabtree pride ourselves on our customer service and we are really pleased to hear your great review. Wishing you all the very best!

Rated 5 out of 5 stars

Excellent service.

From the moment we decided to sell our home and went to have a chat with Mike from Hern & Crabtree, I knew we’d made the right choice, from Day 1 the team at the llandaff branch were extremely helpful, honest, approachable and on the ball, nothing was too much trouble, I would highly recommend Hern & Crabtree they made the selling of our parents house run so smoothly. Thank you Mike and team..

23 August 2018
Unprompted review
Rated 5 out of 5 stars

Excellent professional service

Excellent professional service. Went above and beyond. Mike and his team were superb throughout, especially Jan who was very supportive.
High attention to detail on the property particulars and photographs....that’s what sold our property!

15 August 2018
Unprompted review
Rated 5 out of 5 stars

Top service

Used this company to sell our house recently. An excellent service at competitive costs. Very friendly team who kept us up to speed on any news and developments. Always courteous and efficient. Would recommend them highly.

15 August 2018
Unprompted review
Rated 5 out of 5 stars

Philip

I been with almost all estate agents in Cardiff ,
But H&C was absolutely different in their dealings , staffs at the fairwater office very friendly and respectful, They where very helpful thruout my house hunting , no pressure to choose their associated mortgage advisor, solicitor , Valuator etc . Staffs are very friendly, they accommodate all my requests to view the property several times , also after sale Scervice was brilliant .
Many tanks to H& C and a bunch of 💐💐 to the team help me my house hunting easy and comfortable
Definitely my next house sale or purchase will start with H & C .

Philip &Nimisha

3 August 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service for both lettings and sales.

Our house was Managed by Hern and Crabtree for 10 years and then sold by them in June 2018. We have therefore had experience both of their lettings and sales teams.

I think that one main thing that makes this Company stand out from the rest is that the team are very knowledgeable and approachable.

We were given a realistic selling price for our home, and subseqently this resulted in a fast sale.

Once again I would like to thank Lance, Jo, Mark, Owen, Denise and Jan for excellent service (often coupled with great humour).

I would not hesitate to recommend Hern and Crabtree.

13 July 2018
Unprompted review

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