We brought a property from the heath Cardiff branch and found everyone to be friendly and helpful. However our main praise must go to Gina who dealt with our purchase. She went above and beyond to hel... See more
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See what reviewers are saying
For my area of north Cardiff, H&C have provided the best service in my view, renting out and managing my property via them for some years. I am now selling the property and have been please with the s... See more
Friendly professional & efficient office The evaluation was spot on from Rhodri Humphreys Anna, O'Mahoney, Mitchell James & Natalya Hayward have been supportive all the way with great liason w... See more
We've had a fantastic experience with Hern and Crabtree and I especially want to highlight how amazing Gina has been throughout the entire process. Gina has been absolutely incredible - proacti... See more
Company details
Written by the company
Hern & Crabtree are Cardiff’s longest-established independent estate agents. Our highly experienced team specialise in residential sales, lettings, probate services, estate management, land and new homes, and property management services. We are dedicated and passionate about what we do and our highly experienced teams add immense value to each unique customer journey. Our focus is helping to sell your home in the best way possible, using our experience to make it a smooth journey for you. A stylish, understated and trusted brand since 1849, marketing your property with Hern & Crabtree lends value to any transaction. The care we take with our advertising is second to none, and we respect and treat every client’s property with the same consideration as we would our own. We also understand that behind every property there is a person, and that person will have a unique set of circumstances that must be considered and catered for. Always focused on transparency and communication, everything we do is built around our clients and their needs, giving them not just want they want, but also the peace of mind that the very best result has been achieved on their behalf. We understand that moving home can be a stressful time, and our approachable and caring team are here to make sure that your experience is handled properly. We treat our clients as though they are our friends and family, perhaps that is why we have successfully helped people move for over 170 years.
Contact info
Waungron Road 8, CF5 2JJ, Cardiff, United Kingdom
- 02920780240
- info@hern-crabtree.co.uk
- www.hern-crabtree.co.uk
4.9
Excellent
220 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Hern & Crabtree Estate Agents to Trust
Instructed Hern & Crabtree to market/sell a property for me as l already had experience of their honest approach & management when selling our Family home. Everyone is willing to help & advise at all stages, provided me with trusted Solicitor contacts, photographer arranged swiftly & results sent to me, marketing mock up sent for my approval within 24hrs of photographs being taken. When the team at H&C are ready to advertise the house, I am confident that they will be efficient, keep me informed & secure the best sale available.
8 May 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Dear Nicola,
Thank you so much for your kind and thoughtful feedback — it really means a lot to us.
We’re delighted you chose to work with us again and that your experience has been such a positive one so far. From photography to marketing, we always aim to act quickly and keep things as smooth and efficient as possible — so it’s wonderful to hear that reflected in your review.
We look forward to taking the next steps with you and working hard to secure the best possible sale.
Warmest regards,
The Hern & Crabtree Team
Very helpful staff
Gina particularly was extremely helpful in getting the transaction completed and all staff were happy to help throughout.
8 May 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Dear Sarah,
Thank you for your lovely review.
We’re so pleased to hear that you found our team helpful throughout, and we’re especially glad that Gina was able to support you in getting everything completed smoothly. Your kind words will certainly be passed on to her and the rest of the team.
Wishing you all the very best for the future!
Warm regards,
The Hern & Crabtree Team
Great photos of my house that I intend…
Great photos of my house that I intend to sell
6 May 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Dear Debra,
Thank you for your kind feedback!
We’re really pleased to hear you’re happy with the photos — presenting your home at its best is such an important first step, and it’s great to know the images hit the mark.
Wishing you all the best as we move forward with the sale.
Warm regards,
The Hern & Crabtree Team
Alistair was very knowledgeable and…
Alistair was very knowledgeable and helpful.
Sound advice, smooth, easy experience. Would recommend and use again.
25 April 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Dear Nick,
Thank you so much for your kind words and recommendation. We're delighted to hear that Alastair provided sound advice and helped make the process smooth and straightforward for you — that’s exactly the experience we aim to deliver.
It means a great deal to know you’d choose us again, and we’d be absolutely thrilled to assist you whenever the time comes.
All the very best,
The Llandaff Sales Team
Hern & Crabtree
Very professional
Very professional, honest with a vast knowledge of the local area. Personal attention to detail and prompt action. The photographer Alastair Daly worked magic with the photographs.
4 April 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Dear Mr Rochira,
Thank you for your wonderful review. We’re so pleased to hear you felt in good hands with our Llandaff team — professionalism, local knowledge and attention to detail are at the heart of what we do, so your feedback means a great deal.
We’re also delighted to hear Alastair’s photography made such a positive impression. He has a real talent for showcasing homes at their very best, and we’ll be sure to pass on your kind words.
Warmest thanks again,
The Llandaff Sales Team
Hern & Crabtree
Photo
The photographer was gr8 he was polite and very quick a good experience brilliant photo's well done Alastair 👏
6 March 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Dear Simon,
Thank you for your kind words — we’re so pleased you had a great experience! Alastair will be absolutely chuffed to receive your praise. He takes real pride in capturing homes at their best, so it’s lovely to hear you were impressed with both his manner and the final photos.
Thanks again for sharing your feedback — and for the applause!
Warm wishes,
The Pontcanna Sales & Lettings Team
Hern & Crabtree
Always kept up to date.
The Pontcanna provided good advice at the start of sale, communication was great and always welcomed with a smile.
8 March 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Dear Phillip,
Thank you ever so much for your lovely review! We're so pleased to hear you felt well-advised and warmly welcomed throughout your time with us. Keeping our clients informed and at ease is something we truly value, so it’s wonderful to know that came through in your experience.
It was a real pleasure working with you, and we wish you all the best with your next steps.
With kind regards,
The Pontcanna Sales & Lettings Team
Hern & Crabtree
Happy customers
All the staff at Hern & Crabtree have been extremely friendly and responded quickly to any questions. We were kept informed of the progress of the sale at every stage. We would particularly like to commend Gina for her diligence in progressing the sale.
We would, however, have preferred to have been notified by ‘phone of upcoming viewings, rather than arm’s length email notifications (which we then had to follow up with a call to clarify details).
Otherwise we have had a very positive experience and would be happy to recommend H&C as an estate agent.
7 March 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Dear Rachel,
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you felt well supported throughout your sale — and we’ll be sure to pass your lovely comments on to Gina, who will be thrilled to hear she made a difference.
We also really appreciate your feedback regarding how viewings were communicated. It’s important to us that every part of the process feels personal and seamless, so we’ll certainly take this on board as we continue to refine our service.
Thank you again for choosing Hern & Crabtree — and for your recommendation. We wish you all the very best in your next chapter!
Warmest regards,
The Heath Sales Team
Hern & Crabtree
Great Estate Agency
After trying to sell my property through another well known local agent and it falling through, I swapped over to Hern and Crabtree and was so pleased I did. The quality of the listing and the professionalism of the service was far greater. Feedback was timely and communication was always reliable. It went under offer in a much shorter timeframe and went through smoothly. I have worked with a few agents over the years but my experience with Hern and Crabtree has been the best to date. Thanks so much.
21 February 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Hi Laura,
Thank you so much for your kind words and for sharing your experience! We’re delighted to hear that you were pleased with our service and that we could help make your sale a smooth and successful one.
Providing professional, reliable, and high-quality service is what we strive for, so it truly means a lot to know that we made a positive difference for you. We really appreciate your trust in Hern & Crabtree and are thrilled to have been your best experience with an agent so far!
Wishing you all the best, and if you ever need anything in the future, we’d be happy to help.
Best regards,
The Hern & Crabtree Team
Hugely supportive during a stressful time.
Had a complicated year of selling the property I owned with my ex-partner (handled by Hern & Crabtree) then looking for a new property. A couple of initial places with other agents fell through, but H&C were great when I got back in touch of knowing my situation/requirements, and making recommendations based on my preferences and what I was looking for. Other agencies in Cardiff seemed more concerned with pushing whatever properties had come up, rather than finding an appropriate match. The process was long and arduous, but H&C genuinely helped support every step of the way.
24 February 2025
Unprompted review
Reply from Hern and Crabtree Estate Agents
Hi Scott,
Thank you so much for your kind words and for taking the time to leave us a review! We know how challenging the process of selling and buying can be, and we’re really pleased to hear that our team could support you every step of the way.
It means a lot to us that you felt heard and that we could help find the right property for you rather than just pushing listings. We truly appreciate your trust in Hern & Crabtree, and we’re thrilled that everything worked out in the end.
Wishing you all the best in your new home!
Best regards,
The Hern & Crabtree Llandaff Sales Team
Reply from Hern and Crabtree Estate Agents
Thank you, Christine, for your lovely feedback! 🌟 We're thrilled to hear you were impressed with the photography from our team at the Pontcanna Sales and Lettings office. Capturing homes at their best is something we take great pride in, and it’s wonderful to know it made a difference for you. If there’s anything else we can assist with, don’t hesitate to reach out. Thank you for choosing Hern & Crabtree! 😊
Adele met with us just before…
Adele met with us just before Christmas. She told us exactly what to expect and they have exceeded our expectations. Very good communication!!
20 December 2024
Unprompted review
Reply from Hern and Crabtree Estate Agents
Thank you so much for your kind words! We're thrilled to hear that Adele provided clear guidance and that we exceeded your expectations. Great communication is always a top priority for us, so it's wonderful to know it made a difference. If you ever need assistance in the future, we’re here for you!
House sale!
I chose Hern & Crabtree (Pontcanna) purely owing to them having a 'window' on the High Street in the area of the house I was hoping to sell.
Plus a good recommendation from a friend who had recently used them (an ex Estate Agent herself)
An area stuffed full of Estate Agents.
It was going to be an emotional time for me as the house in question was a most cherished home.
From start to finish, these guys have been amazing!
I first met Rhodri (Area manager) and he took time with me over coffee discussing valuation/ options etc.
Then there was Anna O'Mahoney (Office manager) who also sat and spent quality time backed up by an 'in-house' team of equally wonderful people..
Mitchell & Natalya...et al!
Mine wasn't an easy ride, never easy when selling a house - but these guys were amazing.
Excellent communication, each step of the way.
Fab photography in first instance.
Advertised in all the right places.
Realistic pricing.
Plus helped guide me in right direction when choosing a Solicitor (who was also amazing!)
The Pontcanna team @Hern & Crabtree get's a 100% recommendation from me.
So very professional in the most friendly way!
Always there!
My text's
My emails
My phone calls....
Contact/Correspondence/Feed back from viewings all superb!
Thank you all @ H&C! :)
25 October 2024
Unprompted review
Reply from Hern and Crabtree Estate Agents
Dear Rebekah,
Thank you so much for your incredibly kind and detailed review! 🌟 We are absolutely delighted to hear about your positive experience with our Pontcanna team. It’s wonderful to know that Rhodri, Anna, Mitchell, Natalya, and the rest of the team could support you through what was clearly a significant and emotional journey.
Selling a cherished home is never easy, and we’re so pleased we could provide the guidance, care, and professionalism to make the process smoother for you. Your mention of our communication, marketing efforts, and solicitor recommendation truly warms our hearts—it's exactly the level of service we strive for with every client.
Your recommendation means the world to us, and your kind words will be shared with the entire team. If there’s ever anything else we can help you with, please don’t hesitate to reach out.
Wishing you all the best as you move on to your next chapter!
Warm regards,
The Hern & Crabtree Pontcanna Team 😊
Hern and Crabtree (Pontcanna office)…
Hern and Crabtree (Pontcanna office) were great in our house buying process and made it so easy considering we were first time buyers. We viewed a couple of properties before finding our dream home and the whole process was so smooth. Our experience with Hern and Crabtree beats all other estate agents in the Pontcana area. We know where to go in the future if we ever need any real estate help! Thanks for all your help! Special mention to Anna, Mitchell and Natalya - thanks guys!! Teagan and Max :)
25 October 2024
Unprompted review
Reply from Hern and Crabtree Estate Agents
Hi Teagan and Max, thank you for your glowing review. We are so pleased to read such kind words, the team will be over the moon with the feedback. Wishing you the best, H&C
We have used Hern and Crabtree as our…
We have used Hern and Crabtree as our letting agents for a number of years now and have always been more than happy with the service we have received. I would also like to make a special mention to Laura, who shows the highest level of care and always provides fantastic communication. Thank you so much!
22 October 2024
Unprompted review
Reply from Hern and Crabtree Estate Agents
Hi Jacqueline Parham, thank you for your review of our fab Lettings Team. Thank you for your feedback! Best Wishes H&C
Always a pleasure to deal with
Always a pleasure to deal with , Hern and crabtree are a professional set up with very high standards of care towards their clients . I have used this company for several moves over the years and have reccomended them to friends and family members , can’t fault them .
19 October 2024
Unprompted review
Reply from Hern and Crabtree Estate Agents
Hi Nerys,
Thank you so much for your lovely feedback! It’s always a pleasure to assist you, and we’re thrilled to hear that you’ve trusted us with several moves over the years. Your recommendations to friends and family mean the world to us—it’s the highest compliment we could receive! If there’s ever anything we can do to help in the future, don’t hesitate to reach out.
Warm regards,
The Hern & Crabtree Team 😊
Everything was dealt with very…
Everything was dealt with very efficiently, with excellent communication.
11 October 2024
Unprompted review
Reply from Hern and Crabtree Estate Agents
Hi Theresa,
Thank you for your kind words! We’re delighted to hear that you found our service efficient and communication excellent. It was a pleasure working with you, and we’re here if you need anything in the future.
Best regards,
The Hern & Crabtree Team 😊
Superb photos
Following a useful and helpful appraisal of our property with yesterday, we have now received a zip file of superb photos of the property taken today. We know he has used a DSLR camera but the photographer is a skilful magician when it comes to setting up shots!
We are very pleased with the results.
27 September 2024
Unprompted review
Reply from Hern and Crabtree Estate Agents
Hi Tom, thank you for your 5 Star Review. We are super pleased to hear your feedback on our photographer. We agree, Alastair certainly has the Midas touch when it comes to photography. Thank you again for sharing your thoughts. H&C
Would recommend
Very helpful staff, made us feel comfortable and able to trust the team easily. Were always very approachable and did everything we needed/ asked for with no hassle at all - one of the only parts of the moving house process that never caused an issue and only helped.
13 September 2024
Unprompted review
Reply from Hern and Crabtree Estate Agents
Hi Iwan, thank you for your 5-star review of Hern and Crabtree. We are really pleased to hear you had a great service from us. Wishing you all the best, H&C
Fabulous photographs!!
Alastair took the photographs of our home for the market brochure. He was very polite and did a fantastic job of showing our home to its best advantage. Photos were supplied promptly. Overall a great experience. Thank you.
20 September 2024
Unprompted review
Reply from Hern and Crabtree Estate Agents
Hi Anita, thank you for your excellent review and we are so pleased to hear about your positive feedback for Alastair too. Best Wishes H&C
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