Hern and Crabtree Estate Agents Reviews 

220
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We brought a property from the heath Cardiff branch and found everyone to be friendly and helpful. However our main praise must go to Gina who dealt with our purchase. She went above and beyond to hel... See more

Rated 5 out of 5 stars

For my area of north Cardiff, H&C have provided the best service in my view, renting out and managing my property via them for some years. I am now selling the property and have been please with the s... See more

Rated 5 out of 5 stars

Friendly professional & efficient office The evaluation was spot on from Rhodri Humphreys Anna, O'Mahoney, Mitchell James & Natalya Hayward have been supportive all the way with great liason w... See more

Rated 5 out of 5 stars

We've had a fantastic experience with Hern and Crabtree and I especially want to highlight how amazing Gina has been throughout the entire process. Gina has been absolutely incredible - proacti... See more

Company details

  1. Estate Agent

Written by the company

Hern & Crabtree are Cardiff’s longest-established independent estate agents. Our highly experienced team specialise in residential sales, lettings, probate services, estate management, land and new homes, and property management services. We are dedicated and passionate about what we do and our highly experienced teams add immense value to each unique customer journey. Our focus is helping to sell your home in the best way possible, using our experience to make it a smooth journey for you. A stylish, understated and trusted brand since 1849, marketing your property with Hern & Crabtree lends value to any transaction. The care we take with our advertising is second to none, and we respect and treat every client’s property with the same consideration as we would our own. We also understand that behind every property there is a person, and that person will have a unique set of circumstances that must be considered and catered for. Always focused on transparency and communication, everything we do is built around our clients and their needs, giving them not just want they want, but also the peace of mind that the very best result has been achieved on their behalf. We understand that moving home can be a stressful time, and our approachable and caring team are here to make sure that your experience is handled properly. We treat our clients as though they are our friends and family, perhaps that is why we have successfully helped people move for over 170 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

220 reviews

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4.9

All reviews

(220)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent photos

Mike from Hern & Crabtree sent useful information in advance of taking the photos of our property. We were pleased that he was flexible enough to accommodate some last minute requests and was polite and professional when he arrived at the agreed time. The quality of the photos he took, along with the virtual tour, were of a very high standard.

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Mike Baillie - Hern and Crabtree

Mike was super friendly, courteous and professional and captured our home beautifully. Nothing was too much trouble and he took the stress and anxiety away to make us feel at ease through the process.

25 July 2023
Unprompted review
Rated 5 out of 5 stars

House for sale photos

Mike was very friendly and professional. The photos were very good.

18 July 2023
Unprompted review
Hern and Crabtree Estate Agents logo

Reply from Hern and Crabtree Estate Agents

Thanks Nigel for your review. We are really happy you were pleased with the results and service. Looking forward to helping you with your move.

Rated 5 out of 5 stars

Exceptional service

Exceptional service. The agent was knowledgeable and had done research previous to valuing the property. He knew the area we lived in very well. The photographs were of a very high standard and the brochure which they produced was detailed and professional.
Overall an excellent service.
We would highly recommend using Hern and Crabtree.

11 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service, very quick turnaround following survey. Very impressed with the quality of the photographs. Would definitely recommend.

23 June 2023
Unprompted review
Hern and Crabtree Estate Agents logo

Reply from Hern and Crabtree Estate Agents

Hi Kathryn, thank you for such a great review and feedback. We're so pleased you liked your image work and service so far from Hern and Crabtree. We'll look forward to helping your with your property sale.

Rated 5 out of 5 stars

Great company to deal with.

All my correspondence with this company, no matter which team member I dealt with, was efficient, warm, and friendly. I was regularly informed of any progress, and all my queries were answered promptly, and I was made to feel valued. I would highly recommend them.

22 May 2023
Unprompted review
Hern and Crabtree Estate Agents logo

Reply from Hern and Crabtree Estate Agents

Hi Dominic, thank you so much for taking the time to leave an excellent rating. We really appreciate your business and our Pontcanna team will be thrilled to hear about your great experience.

Rated 5 out of 5 stars

Mike was very personable and…

Mike was very personable and professional. He was interested in all aspects of living here, taking the time to understand all of the features of the flat. He took time to ensure he captured the right photos & angles including the garden.

30 May 2023
Unprompted review
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Reply from Hern and Crabtree Estate Agents

Hi Jeffrey, thank you for taking the time to write this lovely review and for your kind words. We work hard to ensure we get the best marketing for your home and over the moon to hear you're happy with the results.

Rated 5 out of 5 stars

Class and Style!

I called Hern and Crabtree to help with the sale of my home. The firm is unique in its approach to Estate Agency! There is a class and style adopted, unrivalled by other Estate Agents in Wales that I have dealt with. From the initial valuation with Mr Humphreys to the ethereal photos of my home taken by Mr Baillie, the experience is proving to be a most memorable one in a truly positive way!

23 May 2023
Unprompted review
Hern and Crabtree Estate Agents logo

Reply from Hern and Crabtree Estate Agents

Hi Adebimpe, we are so pleased to hear about the great service you’ve received so far. We look forward to helping you with your move!

Rated 5 out of 5 stars

Professional and efficient

Arrived as arranged. Efficient and professional. Photographed our home to maximise the best aspects. Would definitely recommend.

5 May 2023
Unprompted review
Hern and Crabtree Estate Agents logo

Reply from Hern and Crabtree Estate Agents

Thank you Jayne for your kind feedback and comments.

Rated 5 out of 5 stars

They are very professional

They are very professional, the quality of there photos and presentation is 1st class and they are very friendly and honest.

5 May 2023
Unprompted review
Hern and Crabtree Estate Agents logo

Reply from Hern and Crabtree Estate Agents

Hi NMaqueline, we work tirelessly to perfect our property listings and we are over the moon to hear that you were impressed with our service. Thank you for your positive review.

Rated 5 out of 5 stars

5 Star Estate Agents!

I have recently appointed H&C as acting agent to sell my property. So far I have been hugely impressed by the professionalism of their staff. Advertising my house has been an amazingly quick turn around. A special shout out to Mike who was so friendly and took fantastic photos of our house and Gavin for providing great help and advice. I’m looking forward to continuing to work with them!

20 April 2023
Unprompted review
Hern and Crabtree Estate Agents logo

Reply from Hern and Crabtree Estate Agents

Hi Hannah,

Thank you for leaving a 5-Stars review. At Hern and Crabtree, we continuously strive to serve you better and are really pleased to hear such positive feedback. Please let us know if we can do anything more to help in the future.

Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with. Great at communicating and advising. Primarily worked with Rhodri, Mitchell and Gina. Everyone was brilliant especially Gina who was so integral in getting the sale over the line. Although there is an outlay with selling a house, you very much get what you pay for. No hesitation in recommending. :-)

20 March 2023
Unprompted review
Rated 5 out of 5 stars

Great photos for letting

We feel really pleased with the photos taken of our house by the letting company. The photographer was courteous and friendly and photographed the whole house efficiently. We received a series of photographs within a few hours and feel very happy with the results.

9 March 2023
Unprompted review
Hern and Crabtree Estate Agents logo

Reply from Hern and Crabtree Estate Agents

Thank you for your kind words and we are super pleased you loved your photos and experience with Hern & Crabtree Lettings. Wishing you all the very best with your move.

Rated 5 out of 5 stars

Well done Hern & Crabtree!

A pleasure to work with this professional team from the Pontcanna office especially Gina & Anna. Quick in response, transparent & sound advice. We were in good hands. The whole process was successful instead of stressful. Well done guys.

8 March 2023
Unprompted review
Hern and Crabtree Estate Agents logo

Reply from Hern and Crabtree Estate Agents

Hi Wendy, Thank you for sharing such a positive review with us. We are thrilled you had a great service from our Pontcanna Team.

Rated 5 out of 5 stars

Fantastic quality photos

Mike's photos were of excellent quality and they really made my apartment look fantastic. Communication was great and the process was really simple.

1 March 2023
Unprompted review
Hern and Crabtree Estate Agents logo

Reply from Hern and Crabtree Estate Agents

Hi Bethan, thank you for your kind review and we are so pleased to hear you're impressed with your images.

Rated 5 out of 5 stars

I can not thank Hern and Crabtre enough I would stongly recommend them.

I can not thank Hern and Crabtree enough as to the way they are dealing with my house move. Gavin Sheppard came yesterday to give the valuation, he made us feel so relaxed and did not put any pressure on us at all to go with his estate agents . as I have experienced with other estate agents who can be very pushy . Gavin was curious and friendly and gave a true estimate of our home. He sent his colleague Mike Bailliy to take photos and measure the rooms Mike is also a very caring,friendly man, nothing to much trouble for him he is very patient, he took so many lovely photo's of our home, I am delighted with them. I would strongly recommend Hern and Crabtree I feel valued as a customer in their hands

24 February 2023
Unprompted review
Hern and Crabtree Estate Agents logo

Reply from Hern and Crabtree Estate Agents

Hi Mary, Thank you for your kind words and such a positive review. We always do our best to ensure we give a professional friendly approach when it comes to our clients.

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