Heron Foods Reviews 

After visiting my local Heron on Endyke Lane in Hull, I felt it needed to be brought to your attention that customers are sick to death of having food shoved to the end of the serving station and piled high then huffed at while they have to wait to be paid. If you pay before you have fully paid then they start sending the next person's shopping down into yours. Some of the staff have no patience and would rather talk about what they're doing or have done recently with their friends and family who are in store ignoring the person they're serving. They are rude, ignorant and need a major lesson in customer service. I appreciate this is a hard store to work in due to the quality of some of the customers and the abuse they get but this is no excuse to treat everyone this way. There is only 1 female member of staff who actually interacts with her customers and will smile and chat whilst serving them. Price wise the products have jumped considerably in price and im finding that other local shops are becoming cheating and more pleasant to visit.

Prices up on single items. As an oap I don't have a big freezer or fridge for several products. Its all buy 2 or 3 for a discount, to reach the price it was before on single items!

After my visit to Ramsey store where I neglected to pickup a receipt, I rang Customer Service to explain I needed to return a pet product but as I was only visiting the area at the time of purchase would it be possible to visit my most local store, she kindly arranged for me to return the Item to Wisbech after speaking to the Manager on my behalf. On my visit to Wisbech today the Manager knew exactly what had been arranged, she was kind and most helpful along with the young lady on the checkout. We are all quick to complain when we have a problem but today at Heron Foods I left feeling a most valued Customer, thank you 😊

Hello, i saw their add on Instagram. Look good. The quality of their tropical food is excellent. My fish love feeding time now. Lovely big flakes I've never saw fish going this crazy since a was a boy. Had fish tanks all through my life. Always bought supermarket flake food. Never again. I'm sticking to

Heron.
Top Quality
Placed an order
Came on time
No issues what so ever
Returning customer.

My local Heron is in Great Bridge, Tipton. I went there after work around 6pm on 26.03.25. Whilst i was shopping and I was on the phone 2 men came into the shop walking towards me i froze as 1 looked like he had something in his pocket the other a big bag. They raided the shelves and took what they want! No security at all and now i feel unsafe shopping in there! The 2 female staff could not do anything i felt so sorry for them staff arent even safe working there! Shocked at Heron as clearly they dont care about the staffs safety let alone the customers! This is not the first time its happened at this store! The area is known to all that these theives operate there so why arent you doing anything about it!

Ingoldmells.
I have been going to this store since it was first opened years ago, it's bigger than the Skegness Store. But For the past month the floors have been dirty, the shelves and freezers have more gaps than actual produce, anyone would think they're selling air. The language that I have heard this past week from 2 male staff is disgusting and the don't care attitude they give, with one of them shouting about shutting a kid up when a customers child was upset, I've never seen them work there since this week. What a shame, what WAS a high standard inviting shop, ruined. Won't be coming here again.

Ingoldmells The store looks half full it’s not like its usual standard. Prices are wrong having to get refunds for items that aren’t there price the ticket says and new staff I heard swearing on the shop floor I won’t be going back

My wife gave a20 pound note for items totaling 5.80 was given 5.40 change when she's questioned about it she's asked for a receipt she's was told it hadn't printed one out so there was nothing he could do about it this happened today at hartlepool it is not the first time she's has been robbed by herons it is agood job I wasn't there as I would have demanded the manager to check the till won't be back ever

Just been shopping & took 3 year old grandson his new book was in the basket,
When to pay and some thief has stolen his book
So thanks to someone who really didn’t help
But am outta pocket and hope you enjoy it

I think they have perhaps grown too much or maybe the owners have become greedy. I went yesterday and a number of products where unto 50% more than in Sainsbury's, many others where simply just more expensive, like anchor butter, Dr oater pizza, peperami, steaam fresh birds eye rice. You used to be able to get decent bargains there, but now you seem to get fleeced

Went into Gainsborough store, no staff member on the till and 3 people in the queue to be served, someone had in the queue had to shout for a member of staff .
When we eventually got served was overcharge and even before paying said I think that three is a mistake to the reply I ain’t got time to check .
Yes overcharged on items , called the manager who was rude and never gave an apology.
Whilst in there loads of items well past there sell by date some by over 2 months .
Went to phone customer services to complain and you get cut off after 2 minutes.
Awful customer service ..

Another con artist company. 3 times I’ve been in there and all three times been over charged by £1.90. £2.50 and 80p I pop in late evenings to grab reduced stuff and the receipt is that complicated it’s hard to understand . B and m own this company and I don’t think is the staffs fault it’s the system on the till. Double check when buying from these .

Just been robbed of nearly a £1 yet again, seems to happen a lot here!!

Staff member was rude and has she is a manager that is not good all I wanted was to change some more biscuits as they where soge and didn't taste right but in stead she call me a liar and said that they had nothing they can do but I brought them from herons food on garage way in Runcorn I will advise you shop somewhere else

I shop at my local Heron in liscard , Wallasey & have always found it good, well priced, friendly staff , manned tills.
BUT since the new manager has taken over a lot of stuff isn't priced, hardly any staff on shop floor, and when there are, they're too busy chatting on headsets to collegues. The manageress can be quite abrupt & unfriendly & shop looks unkempt quite often.
It's just not a nice place to shop any more ....

Great shop , everything you need at affordable prices. Lots of special bargains on a regular basis . All the staff are polite helpful and very friendly , nothing is too much trouble for them . Excellent all round , so pleased Heron came to Clipstone .

Fantastic store. Very competitive prices.
Great management team.
Totally Faultless.
Please Note
Do not take the lower ratings seriously.
They have obviously been written by local competitors

Excellent cheap food. Pop in a few times a week (Leeds Merrion) and always have something I want on offer.

I use a mobility scooter, i couldn't thank Amy Medley more for how she helped me today. She packed all of my shopping in my bags, she was very helpful and polite.

Bought a packet of After Eights £2 in Deane store, Bolton. Mint had separated from chocolate settling on bottom of packet. A sticky mess on opening, not edible.