Herringshoes Reviews 

135
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service very happy with duffle bag and wash bag. Very premium quality and fast delivery. Chris was amazing in supporting me in purchase process.

Rated 5 out of 5 stars

Ordered a pair of handmade Loake oxfords from Greece. The site mentioned that the price is inclusive of EU customs duties, and they indeed delivered! A pleasure being able to order from the UK again p... See more

Rated 1 out of 5 stars

Very disappointed with Herringshoes return policy, not only you have to pay to return your item, they will charge you the original delivery cost and refund the rest. Buying shoes online is a very... See more

Rated 4 out of 5 stars

Great shoes. Nice attractive and premium box that also comes with a tin of shoe polish and as expected with premium shoes a shoe horn and dust bags. I did find however, that you should not have to pay... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Herring Shoes are specialist in high quality footwear. Our list of suppliers include Church's, Loake, Barker, Dubarry, Cheaney and Gant.


Contact info

4.2

Great

TrustScore 4 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(135)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Finest quality Italian boots

Finest quality Italian boots, I received from herrings,the style quality , workmanship,sheer excellence, beautiful leather, inside,and out,superb brogue boots, excellent, dispatch, time,and customer service

11 July 2021
Unprompted review
Rated 1 out of 5 stars

Why I don't buy from Herring anymore

For over 6 years I have been a regular customer of Herring. Ordering shoes for delivery in Japan and in Australia.

My last two purchases, both Crup Cordovan, the first pair, tassel loafers was fine. I ordered a second pair, longwing brogues. This pair was of such poor quality that I was totally shocked and highly disappointed.

On receipt of the second pair, I immediately emailed them to say the leather was not up to par. I had no response from them. Not even a question. Leaving me to assume that they were knowingly selling inferior quality shoes.

I had no choice but to wear the shoes. When I polished them, the leather on the sides were rough. Never ever seen on horse membrane Cordovan.

Today I wear these shoes as my rough shoes. Not much else I can do with them. I strongly doubt the material in cordovan.

I've switched to Pediwear and noticed lower prices and superior quality.

Their Edward James longwing cordovan is great value.

5 May 2021
Unprompted review
Herringshoes logo

Reply from Herringshoes

Hello, I am sorry to hear this. Myself and Sean personally reply to all emails into our company and I have done an extensive search and not found anything matching your name, other than an email to find out how we can help you after reading your review. Naturally, we would reply and resolve any issues but on this instance it does seem as though there has been an error as to where your email was sent. Please do reach out if you should still need any help or advice. HS

Rated 5 out of 5 stars

Quite simply one of the very best…

Quite simply one of the very best online retailers for shoes, accessories and luggage. Customer service is second to none. Every query is followed up. In my experience, the quality of their products is exceptional. Recently bought 2 pairs of church's from them and will soon be ordering again. Very satisfied.

5 March 2021
Unprompted review
Rated 5 out of 5 stars

Great experience with Herringshoes

Great experience with Herring shoes. Super easy to purchase even from outside the UK. Tax was prepaid through the website. Shipping via DHL was super quick, I had my shoes delivered within 2 days. I also got some shoe cream for free, thanks!! Great website and seller, thanks! My Loake shoes looks great as well.

9 February 2021
Unprompted review
Rated 5 out of 5 stars

Please block my credit card

Please block my credit card, cannot stop ordering there . Very good shoes in wide range of features and prices, all products has good QC and true to size
I ordered 5 pairs of shoes, shoe cosmetics and socks. Everything was perfect

4 February 2021
Unprompted review
Rated 5 out of 5 stars

Really ace service

Really ace service. Fast delivery, fast returns, swift refunds and excellent shoes.

Will definitely use again.

And lovely touch with the shoe horn and cream with each shoes.

26 January 2021
Unprompted review
Rated 5 out of 5 stars

Best online service so far

I have to admit I had my doubts receiving my shoes in Norway within 24 hours.
Herring shoes made it!
In my experience a shipment from Europe to Norway takes at least a week.
I appreciate their speedy shipment and advice for shoe sizes which can be tricky. Great service!
The shoes which was delivered was of very good craftsmanship and quality. Value for money!

15 January 2021
Unprompted review
Rated 5 out of 5 stars

Epitome of customer service

After a initial small hitch I was presented with different alternatives (all satisfactory) and everything was solved very swiftly. I have to say Ken Wilkins and Sean Prowse at Herring are the Epitome of customer service.

7 January 2021
Unprompted review
Rated 5 out of 5 stars

Herringshoes.co.uk is Flawless.

I bought the Herring Formia, Tan Calf Weave shoe size 12 from their website a few days ago and it was delivered a day early. Not only was I given a day's warning as to the delivery but two further notifications that the delivery was almost at the door.
The shoe was perfect. The quality was far more than I expected and it came with a shoe horn and a tub of shoe polish in tow.
This company deserves 10 stars. Bravo for quality and service. Flawless.

7 December 2020
Unprompted review
Rated 5 out of 5 stars

Just bought my first pair of Herring…

Just bought my first pair of Herring shoes. I must admit that they do not only look apart, they are also very comfortable. Often, classy shoes are very uncomfortable, but Herring go a step further and they also feel comfortable. You can actually wear classy shoes at work!

27 November 2020
Unprompted review
Rated 3 out of 5 stars

Bought a pair of Chelsea boots two…

Bought a pair of Chelsea boots two weeks ago -all pretty good except leather inner half sleeve half way up both soles has already started rolling back after third time I wore them. As the boots are a snug fit (- too snug perhaps?? ) I think it will have to be reglued or replaced shortly. Not what I was expecting. 4YEARS LATER ALL GOOD . GREAT BOOTS

21 October 2020
Unprompted review
Rated 5 out of 5 stars

The best online shop I have ever used

Top quality products and customer service.
The Herring brand shoes and bag I bought have all looked great and have been extremely durable.
When I have had to return items that did not fit, Herring have been extremely courteous and helpful.
This level of service is exceedingly rare (see my other Trustpilot reviews for proof...).

19 July 2020
Unprompted review
Rated 5 out of 5 stars

Thank you Herringshoes

So far I have placed five orders with this vendor and so far I have no complaints whatsoever .
Here are the five reasons why Herringshoes is my favorite online footwear seller :
1. A very extensive selection of some of the best known English and European shoemakers at fair prices .
2. A very wide selection of shoe care products including Saphir at very competitive prices .
3. Fast and reasonably priced express International delivery . 48 hour door to door to Israel .
4. A very user friendly website and 5. Backed by a very competent and friendly customer service team .
I cannot ask for more

2 July 2020
Unprompted review
Rated 5 out of 5 stars

First class seller of shoes

Why bother looking to spend your money elsewhere when you can get a first class service, excellent price and great range of quality and well priced shoes.

19 June 2020
Unprompted review
Rated 5 out of 5 stars

Thank you!

These guys are the real deal. I recently bought a pair of suede loafers from them. They arrived quickly in perfect condition, and I appreciated that they threw in a suede brush as I didn’t have one previously. Big fan of their focus on sustainability, I think it’s really essential and rare in fashion-related businesses.

5 June 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service and quality own brand shoes. After a poor experience with Barkers who managed to sell me shoes they did not have I went to Herring. I will return as a customer.

19 May 2020
Unprompted review
Rated 5 out of 5 stars

In the last 10 years I have ordered…

In the last 10 years I have ordered quite a few shoes from Herrings, including Loakes, Trickers and Herring own brands. On most occasions I have usually ordered 3 different pairs , worn them carefully at home for a short while.....on carpets as instructed....made my decision on what pair best suits and returned the unwanted shoes back to Herrings. I have never ever had a problem with this company and they are a delight to deal with. May I make one more point. I like English brogue shoes and Herring do specialise in this particular type of shoe.It has been my experience that they do take a while to get used to wearing and to breaking in. English brogues are big,heavy, quite stiff shoes and built to exacting standards to last a long time....they are made to be long wearing. So, in reading some of the comments here regarding the comfort of brogues,you do need to take your time when you first start wearing them.In time I have found that they will loosen and soften and adapt to your foot and how you walk. If you do that then a good English brogue made by Loakes,Barkers,Churches,Trickers etc will give you years of service and will look good and be extremely comfortable. So the cost is worthwhile....all in my humble opinion of course.

10 May 2020
Unprompted review
Rated 5 out of 5 stars

Fast delivery and quick reply to my questions ations

Fast delivery, answers all the questions qyickly and the shoes I got were great.
The were also made by alfred sargent and were very close to there handgrades modul keats.
The colour and smell was very attractive.
The leather is very good I think and I think it is full grain crust leather.
According to some people on styleforum it is the same grade of leather as edward green and crockett jones hand grade.
The shoes were a bit dry when I got them, but they had probably been sitting on the shelf for a long time, luckily I know about conditioning and polishing shoes so I knew to condition them to soffen the leather before wearing them, otherwise they would probably have cracked due to being very dry out the box.
I really hope they stock more alfred sargent shoes in the future.
I will buy more shoes from them in the future for sure.

7 May 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look