Hertz Reviews 

It’s a big full of scam bag!

Poor hiring experience and customer service

Hired me a car in Belfast that has maintenance warning alerts on, brakes were worn and grinding and the back cover in the boot was loose and rattling around. The local Hertz folk didn’t care - and ripped me off for excess insurance that I didn’t want/need.

No customer service - Hertz is definitely one I won’t use again.

I rented a car from them which was super expensive but I was desperate and they knew that. They then charged me extra for petrol and said it will be refunded but it never was. I have since been charged another 4 times after that with no warning.

Avoid them at any cost .
Booked a van in Ilford just to find the previous renter in the car park trying to finish his booking with no success , every time he tried to finalise it was giving him a different error. Because he couldn't finish his booking I couldn't start mine.
The worst part yet to come , ok , I know sometimes apps have bugs and it is not working as it should BUT you should at least have someone available on the chat lets say in 10-15 minutes , 1 hour is just ridiculous. And not only that they were not available on the chat , if you try to call them be ready to pay for it . Ended up with an extra £10 spent and still couldn't reach them , plus an hour that waited to get the van ....
Absolute disgrace of a company.

Confirmed reservation. Completed online check in. Showed up. Refused the car.

Hertz ran a background check at the counter, not at the time of booking or during check in, and decided my address could not be verified despite me offering bank statements showing the correct address. A competitor I went to straight after had absolutely no issues with me whatsoever.

I ended up paying double for a last minute booking elsewhere.

Why confirm a booking and let customers complete check in if you are going to refuse them at the counter? Will never use Hertz again.

Hi

Been booking cars with hertz for two years nearly, had maybe a couple of deposits returned, been doubled charged on multiple occasions, bank accounts overdrawn, still no deposit returns,

I'm elegiable to 7 weeks free rental as a gold member,as my gold points are over 19000. been renting for 2 years, as soon as I wanted to claim my free rental, they for no apparent reason want to rent me car no more.

If anybody else had this problem please add to this. Thanks

Unclear charging mechanism, 0 mileage included in the rental charge which is unbelievable.
And the app keeps charging me even after 1 year. I followed the email to cancel my membership but apparently their system is not working.

I hired a van in January this year, 2026
In short, there was damage to the rear wheel arch but I’d assumed they knew about it, so took all the photos etc
Later on when opening the rear doors on van I found the spare wheel and tyre badly damaged. So realised the van had probably been in a major collision and not reported.
There was no phone number or any contact details to get this reported. The app is useless.
Bottom line is the van I use as driving was not roadworthy and potentially dangerous.
Not a refund or even an apology given.
I will never use Hertz again.

During feb 2026 I rented a car from Hertz at Schiphol Airport Amsterdam
Two days after returning the vehicle, I received a digital invoice charging me a significant amount for alleged damage.
The car was returned in the same condition, and no damage was mentioned at handover.
No evidence was provided — no photos, videos, inspection report, or repair estimate — yet my credit card was charged immediately. When I requested documentation, I received only a vague response without proof.
Charging customers without clear evidence is unprofessional and unfair. I expected transparency and accountability, but received neither.
Be Carefull! Dont trust them

We hired a van from Hertz. Went to turn the wipers on and they was faulty. Van was not road worthy. Trying to speak to someone was virtually impossible. Plus they had the nerve to charge us for the van that we was unable to use. Clearly don’t inspect their vehicles! Poor service, customer service is non existent and there websites are apparently. None of the phone numbers on the website work! Will never use this company again to horse a vehicle

Awful service hired a van for two hours from B&Q when we got there we could not unlock the van half an hour later we gained entry only to find no fuel in the van we went to Morrisons and used the fuel card and pin provided it didn’t work wrong pin so I ended up paying for the fuel. Now we swerve almost an hour into our hire and gone nowhere . I complained to Hertz I sent my bank statement showing the Morrisons fuel I did not gain a receipt as we were in such a rush now to collect the two items we had booked the van for. Hertz declined the online statement I also asked for a part refund for the hire which they also rejected saying my hire started on time !!

They never reply to e mails shocking all round experience do not use this company they are terrible if I could I wouldn’t have given one star

Hertz at Belfast International airport added Super Cover to my hire without even speaking to me about it. I had purchased premium insurance elsewhere so why would I buy the same cover again. Stupidly signed the screen without checking thinking I was just signing credit card authorisation as required for the hire. Currently challenging it as fraudulent, how can you legally sell insurance cover to a customer without even telling them about it. You can't clear fraud.

Absolutely terrible company . Recorded mileage with photographic evidence and they insist I did well in excess of the mileage I did . I did 15 miles while they say 45 . Won’t refund the difference . DO NOT USE them as they can’t appropriately manage their fleet

I hired a car in Germany. I got totally scammed for $500 when they said I caused damage. But no vehicle report was shown me on pickup, and on drop off anlso it was not clear that the report was for my vehicle. and the charge is completely arbitrary. They would never get away with this is in the US, but allow their customers to get scammed while traveling. It is shameful

ABSSOLUTELY APPALLIING SERVICE.Please for your own sake don’t use them. Arrived at Newcastle airport having booked car to find no car available. Guy at the counter unhelpful. Apparently happens all the time. Fortunately Enterprise had a cat available but at an additional cost of over £500. While waiting there (onward journey delayed 2 hours) we heard of many others who had had the same experience with Herz

We had a booking from months in advance and even did the pre check in the day before. When we arrived they had no cars available and said they could do nothing to help. Contacted customer services and the response was "There is nothing we can do. Can we help you with anything else?". They acknowledged we had a confirmed booking but they didnt have a car. Will never use them again. I had even made the booking directly on the hertz website rather than through another site.

I've used Hertz Gatwick Airport South Terminal over five times in the last year. Everytime, there was no or very little queuing, the staff were always polite, the car was always ready and in general I had the keys within five minutes of arriving at the office.
I usually arrive at night making the damage inspection prior to taking the car problematic, however, they have always provided a complete damage report that was always accurate and said I could phone in the next day if I found anything not covered. On return of the car I have never had a problem.
The only minor negatives are that the desk staff try to upsell insurance and fuel options (just say no) and sometimes you have to go and find someone at the front desk when you return the car. So that's why it's a four star for me.

Cancelled my booking with no reason. I have to collect a unit in an hours time and now I can’t. Terrible service. Stay well clear.

8 days after I returned the car I had 2 additional charges for £42 applied to my credit card from Hertz. No email explanation, no invoices sent, just spurious charges that I am completely in the dark about! BEWARE ⚠️
Hertz staff at Gatwick airport were excellent and helped me out when a booking with another company was cancelled without notice.

I booked a Rental car with HERTZ through Booking.Com and prepaid for it. We arrived at BHX and a smooth talking Rep by the name of Besim offered us an upgrade - made it sound like it would be a dream car. It was an Audi A5 and my heart sank when I saw it. Looked like a drug dealers car. He further talked us into getting extra Insurance (due to it being a luxury car etc), even though I already had a policy for rental cars. I know this is my own fault for falling for the Shpiel! The car was horrible to drive, uncomfortable and too low down - we all hated it. I was glad to return it 3 days later. Today, I see that HERTZ have charged my card for the car rental, even though it was prepaid. This is a sneaky and dishonest company and I will NEVER rent from them again. I will fight til the bitter end for my rental fee back and I will be watching out for the return of the hefty deposit they are holding. AVOID AVOID AVOID HERTZ, especially at BHX. Smooth talking Besim will rob you blind!