This was my first time renting a car ever and the experience was great. Very helpful and informative. The manager (I think his name was Jared or something with a J), was very kind! Whenever I come bac... See more
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The great service from the staff Ketia was amazing I go to this location just because of the friendly environment.
Rented a car for a trip. Everything was smooth. From the pickup to the return. Easy peasy. The staff at the location were excellent. Great service.
Awful experience, it wakes 1 hour to get the car, the second driver is charged though I got president circle, and it is my wife. Multiple calls to resolve, not solved. One agent doing everything, this... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
16250 Midway Rd, 75001, Addison, Texas, United States
- (972) 931-0809
Your Car Rental Deals, News & Offers
3.9
Great
8 reviews
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My first time renting a car was better than I expected
This was my first time renting a car ever and the experience was great. Very helpful and informative. The manager (I think his name was Jared or something with a J), was very kind! Whenever I come back to Texas and need a car, I’ll be coming back here :)
16 October 2026
Very helpful staff
13 October 2026
The great service from the staff Ketia…
The great service from the staff Ketia was amazing I go to this location just because of the friendly environment.
30 September 2026
The professionalism of Jared
The professionalism of Jared, and, his willingness to ensure I am pleased with the automobile.
18 September 2026
Awful experience
Awful experience, it wakes 1 hour to get the car, the second driver is charged though I got president circle, and it is my wife. Multiple calls to resolve, not solved. One agent doing everything, this is the management issue. I would not rent again.
5 September 2026
Keta does an excellent job at servicing…
Keta does an excellent job at servicing and making sure accommodations are made.
29 August 2026
Rented a car for a trip
Rented a car for a trip. Everything was smooth. From the pickup to the return. Easy peasy. The staff at the location were excellent. Great service.
21 August 2026
There was a slow leak in my tire and sewer smell
There was a slow leak in my tire. I had it for the week and it was stressful since we were traveling and had no phone reception for a good bit of our trip :/ During pick up there was a sewer change at the nearby business so it smelled horrible outside. The people who work there were using their shirts to cover their mouth and noses whenever they went outside. The employees were kind and really courteous. They were trying to make the best of the situation.I won’t rent from Hertz again, but appreciate the people who work at this location.
30 June 2026
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