Hertz - Albuquerque - Albuquerque International Sunport (ABQ) Reviews 

I rented two cars (ALB and MSP) from Herz in the last week. When I returned the ALB rental early 9/10, no one was present to inspect the car. At the end of the day I received an email telling me that there was (unspecified) damage to the car and asking me to file an accident report. I couldn't do so as I had no details to offer as no accident had occurred while I had the car. I called the # offered as an alternative and explained the above to the Hertz representative. She offered to file a "no accident" report for me and mentioned that there had been damage to the windshield - even though there had been none when I returned the car. I have had no further contact from Hertz on the matter, but I would expect a much more secure return process and, in the event of damage to the car, a call from a Hertz representative rather than an email.

I returned the second car in MSP this morning and was pleased that there were Hertz staff walking around - and presumably inspecting - the car. I have had no contact from Hertz indicating otherwise as yet.

Both cars were adequate to our needs, although the MSP rental was much nicer and more comfortable. That said, it was showing a "Needs Service" message whenever I started the car.

Finally, it would be helpful if each car came with a set of basic instructions for its use. The ALB rental's connection to my phone was quirky, and the operation of the MSP rental was a little tricky to sort out on my own. Some basic operational information would have been helpful.

Bit of a miss on this rental. Fuel tank was not full, the windshield washer system did not work, and neither did the cruise control.

I had received repeated notifications that the facility would stay open for up to 2 hours if my flight was delayed. My flight was delayed and we rushed over to the location. I found an employee locking up for the night (it was actually a few minutes before their closing time). He said I needed to come back in the morning because he wouldn't turn the computers back on. I had already done the pre-check in but he refused. We had booked a hotel in another town an hour away. I told him this but it didn't matter. We had to find a hotel in Albuquerque for that night, double-booking us. I only booked this business because of their promise to stay open late. I am beyond frustrated at the lost time and money. Looking at other reviews, this is a common issue. I understand an employee not wanting to stay late but just don't promise it. I will never book with this location again.

Helpful, easy pick up and drop off, well maintained vehicle. All good!

Very good car, very good price, seamless pickup for Gold Member and effortless drop off. Rented a Mercedes 350 GLE for the same price as a regular SUV. Only negative - basic controls like radio & AC were not easy to learn or use even over 5 day rental.

Car was ready walked past checkpoint straight to car. Credited me with overcharge yesterday. Great experience

Loved the straight to vehicle experience. And the Jeep rental was very nice for the price.

Stay open until I could pick up after hours and available early in the morning for drop off.

Be sure to list arrival flight information and ignore the time they open for drop off. Gates open early

Excellent service

The transfer from ABQ to the rental car center was very quick and easy. Once at Hertz, the car was ready and waiting - no line, no waiting - just get in and go! Couldn't be any easier, a very pleasant experience.

Easy and convenient in and out. Saved lots of time and was accurate!

Car was very clean, quiet, and easy to drive

You charged me for gas even though the tank was full

I recently rented a car for a girls trip and the car was perfect! Very clean, very reliable. The check in process went very smoothly and returning was even easier, I will definitely use Hertz again!

Easy pick-up, clean car.

Reliabke, clean car. Easy in and out.

Consistent great service and automobile availability

Generally I would say it would be a five star. The customer service is really good very helpful. Unfortunately when I rented and being a part of presidential circle there very few choices to pick from small cars or tiny SUVs and I was given the option to pay more for an upgraded car little disappointed. Person that I asked in the office outside didn't even get up was just sitting on the chair like no big deal I think we as customers deserve a little bit more attention than just sitting on your chair with somebody walks in.

Efficient pick up and drop off. No issues with the vehicle.