Both staff members were really good at customer service! They acknowledged each person as they walked in and kept us updated each step of the process. However, I would like to advocate that they need... See more
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Good price on rental, friendly staff they have become like family bc we rent usually several days per month
I reserved a rental online and went to pick the vehicle up only to find they had no vehicles at all. I tried again a few days later but was told I needed to cancel the previous reservation, I had seri... See more
Over charged and not given my deposit back
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
4401 Coliseum Blvd, 71303, Alexandria, Louisiana, United States
- (318) 561-0032
Your Car Rental Deals, News & Offers
3.8
Great
6 reviews
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9th-16th
I reserved a rental online and went to pick the vehicle up only to find they had no vehicles at all. I tried again a few days later but was told I needed to cancel the previous reservation, I had serious technical issues online and ended up speaking to an actual person who confirmed the cancellation. She urges me to book the rental through her for guarantee several times, even though I told her I could just call them directly. She strongly urges again and asked what I needed, so I just started the process with her to get an estimate and let her know again I would call to solidify the rental. I was strongly urged again to book with her as she could guarantee a compact rental for the estimate because she has direct access to their system and the vehicles they currently have at the location. She said she would hate for time to go by and I miss the compact vehicle, I then asked if they made any type of commission because she didn't want me to disconnect the call to confirm with the location to call her back and book with her so she could satisfy her numbers or commissions. She danced around the question, I was tired and gave in to book with her. I go to pick up the compact rental for about $230 I think, only to be informed that they have not had a compact vehicle for a few days now and ended up having to pay a little over $300. Not happy with the service, the office location personnel was nice.
17 September 2026
Usually quick check out
Good price on rental, friendly staff they have become like family bc we rent usually several days per month
5 September 2026
Both staff members were really good at…
Both staff members were really good at customer service! They acknowledged each person as they walked in and kept us updated each step of the process. However, I would like to advocate that they need someone dedicated to cleaning the cars because with only two of them having to do both the rental agreements and cleaning the cars, it made the process a lot longer.
26 August 2026
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