This is hands down my favorite rental car company. Their knowledgeable employees are always so helpful, the cars are always ready and clean. Thank you ladies and gentlemen for doing a fantastic job.
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Rented the Mid size Suv for 2 days, Got charged $305.00 When I came to return the office was closed, Which I did know about it, I was 7 minutes late according to their time of closing, No Drop Box at... See more
The people both the pick up and return location were very nice and helpful
Great customer service, friendly environment, No matter who works with you everyone in the office is very nice and professional.
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
12218 Apple Valley Rd, 92308, Apple Valley, California, United States
- (760) 240-3317
Your Car Rental Deals, News & Offers
3.6
Average
11 reviews
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Rented the Mid size Suv for 2 days
Rented the Mid size Suv for 2 days, Got charged $305.00 When I came to return the office was closed, Which I did know about it, I was 7 minutes late according to their time of closing, No Drop Box at this location, Now they are charging me another $400 dollars as they are closed on Sunday for an extra 2 days, My total now is $705. for 4 days rental, What a rip Off, I own hotels and was going to sign a corporate contract, Hell No! If this is the way they treat people, I will not give them any business in the future EVER! Extremely disappointed, Shame on Hertz and the staff who runs it.
15 October 2026
Unprompted review
Great service
This is hands down my favorite rental car company. Their knowledgeable employees are always so helpful, the cars are always ready and clean. Thank you ladies and gentlemen for doing a fantastic job.
13 October 2026
the cars are always given without a…
the cars are always given without a full tank of gas. that makes it hard to know how much to refill. GAS AINT CHEAP
25 September 2026
Great service
The people both the pick up and return location were very nice and helpful
21 September 2026
The office is very organized
The office is very organized, I was in and out in just a few minutes. My car was clean and ready for me!
17 September 2026
great in store customer service...
25 August 2026
DONT BOTHER WITH A RESERVATION!
i reserved a car june 1st full size went to pick it up, no full size car they said they UP GRADED me to a suv nissian kicks, if i wanted a suv i would has
i reserved CAR 2 WEEKS BEFORE pick up date i reserved a full size car nissian maxima they said they upgraded me to a suv (nissian kicks) if i wanted a suv i would have reserved one. They said i can call and see if one was returned?! why bother reserving a car when you cant get what you want. the counter girl was very RUDE about the whole thing! never again will i rent thru HERTZ
ve reserved one
25 June 2026
Poor Attitude and Worse Service! When I parked my vehicle at home
When I parked my vehicle at home, the low battery for the key fob warning light came on. When I went back to the office to get it fixed, they did not have a replacement battery. Their attitude was “take your chances, there’s nothing we are going to do to help you”. I asked to speak to the manager and was told she was at another office and she would not do anything either. They said that nobody would go out and get a new battery, but I could get one and they would reimburse me. They made it abundantly clear that they would do nothing else. So I had to walk to three different stores before I found the correct battery, which they put into the key fob.
28 June 2026
Great customer service
Great customer service, friendly environment,
No matter who works with you everyone in the office is very nice and professional.
27 June 2026
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