I was in an emergency and needed to get to Cincinnati quickly. When I arrived to pick up my car, they were almost out of vehicles for the day. An older gentleman working there went out of his way to f... See more
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It was an easy transaction. The personnel were helpful and friendly. Had to extend a couple of weeks and the process was relatively easy.
1st i had a reservation at the Research location and when I got there for my reservation I was told they had no more cars. And I would have to look around for my own rental. After finding a car that w... See more
As always the staff was friendly, helpful and efficient. The rental vehicle was clean and ready when I arrived. Same quality service I expect and always get with Hertz
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
6705 Us-290 Suite 603, 78735-8409, Austin, Texas, United States
- (512) 358-7932
Your Car Rental Deals, News & Offers
3.8
Great
5 reviews
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Always get quick and efficient service…
Always get quick and efficient service with variety of great vehicles. Convenient!
12 October 2026
It was an easy transaction
It was an easy transaction. The personnel were helpful and friendly. Had to extend a couple of weeks and the process was relatively easy.
3 October 2026
I was in an emergency and needed to get…
I was in an emergency and needed to get to Cincinnati quickly. When I arrived to pick up my car, they were almost out of vehicles for the day. An older gentleman working there went out of his way to find me a car, and it truly made my day. I didn't catch his name, but I'm so grateful for his help. Thank you to the whole team. The overall experience was great, and I'd happily rent from them again.
1 October 2026
Confirmed reservations don’t guarantee you a vehicle
1st i had a reservation at the Research location and when I got there for my reservation I was told they had no more cars. And I would have to look around for my own rental. After finding a car that was a 40-45m uber ride away. I get there and I was told the only car they had left was a Honda EV. This car was given to me on 15%. The car dies on me and I had to reach out to roadside assistance. Which was the the last straw to this horrible experience. I was calling at 10pm and didn’t get ahold of an agent until almost 11:45pm. Then the roadside service didn’t arrive until close to 1am. Mind you I had reserved at the hertz on research location, but they had no car for me. And you guys don’t do same day reservations in that case. Labor Day weekend. I end up finding the only car left in the city at oak hill location which to my surprise was a Honda Ev. This car was given to me on 15%. So I ran out of battery. I had to call roadside which cost me an extra $200. Then take the car to charge which also cost me to loose driving privileges from 4pm- 5am the next day. And an Extra $50 hold on my card for charging. I am highly frustrated and upset about the service and the misinformation that was given at time of renting. The process was that I put a $500/deposit down to rent the vehicle. Which was not my choice of vehicle reserved. Just absolutely the worst experience ever. I will be posting this on google and other platforms due to this is way too many issues to have when you are paying for a service
6 September 2026
Unprompted review
Good value
As always the staff was friendly, helpful and efficient.
The rental vehicle was clean and ready when I arrived.
Same quality service I expect and always get with Hertz
1 September 2026
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