had to wait a long time at car pick up since the reserved car was not available. At return to sanford airport location, the lot was closed. Had to wonder around the dark airport to try to figure out... See more
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Mark made a mistake reserving a large vehicle for 12noon. We disembarked from the cruise ship at 8am arriving at Hertz by 930a approximately. Because of his error there was not a large vehicle to ren... See more
Always good professional service. Lady at the gold line always on top of the task
Very helpful and flexible
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
8963 Astronaut Blvd, 32920, Cape Canaveral, Florida, United States
- (321) 203-5590
Your Car Rental Deals, News & Offers
3.6
Average
5 reviews
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5 Star rating for customer Service for Jackie
Mark made a mistake reserving a large vehicle for 12noon. We disembarked from the cruise ship at 8am arriving at Hertz by 930a approximately. Because of his error there was not a large vehicle to rent. He tried to rent a smaller vehicle and switch to a larger vehicle in The Villages, but even that was not available. He checked on the status a few times with no result. It was then that I waited in line at 11am to make sure we would even have a car. Jackie, was wonderful and deserves a 5 star rating for her service. She was the only one who left the computer and checked to see if a large vehicle was available, and there was. We departed within 10-15min. Thank you to Jackie who gave great customer service!
2 July 2026
long wait at pickup, lot closed at return…
had to wait a long time at car pick up since the reserved car was not available. At return to sanford airport location, the lot was closed. Had to wonder around the dark airport to try to figure out where to leave the car. Tried to call local and global customer service and was not able to connect to anyone. The worker finally arrived and opened the gate when several cars were lined up outside.
28 June 2026
Always good professional service
Always good professional service. Lady at the gold line always on top of the task
27 June 2026
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