I am writing to update you on a critical safety issue with my Hertz rental that completely disrupted my work over the past 4–5 days. Shortly into my drive, the car began pulling sideways, wobbling bad... See more
Location
Switch location401 W Whitestone Blvd Ste. 200, 78613-7757 Cedar Park, Texas, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service, attentive consultants and vehicle issued was clean inside/out and was in new condition (e.g., 2026 model. Will definitely rent from this location again.
I explained what our plans were for a very long driving vacation. The staff, including the manager, picked the perfect car for the trip.
It was very convenient to rent a car in short notice and the gentleman was very very helpful!!
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
401 W Whitestone Blvd Ste. 200, 78613-7757, Cedar Park, Texas, United States
- (512) 331-2770
Your Car Rental Deals, News & Offers
4.0
Great
9 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been given a vehicle which has…
I am writing to update you on a critical safety issue with my Hertz rental that completely disrupted my work over the past 4–5 days. Shortly into my drive, the car began pulling sideways, wobbling badly, and displaying a "Maintenance Required" warning. Despite visiting multiple Hertz locations and calling customer support, I was refused a replacement, dismissed by phone agents, and forced to drive an unsafe car all the way back to the original drop-off site due to strict contract terms. The extreme stress, safety concerns, and exhaustion from dealing with this unusable vehicle left me completely unable to work for nearly a week. again
20 September 2026
It was very convenient to rent a car in…
It was very convenient to rent a car in short notice and the gentleman was very very helpful!!
26 September 2026
Awesome as always
12 September 2026
Perfect car made the trip.
I explained what our plans were for a very long driving vacation. The staff, including the manager, picked the perfect car for the trip.
25 August 2026
Good people = good business!
The people working at the new branch in Cedar Park were amazing! The car was just what I needed at a tough time in my life.
29 August 2026
Great customer service
Great customer service, attentive consultants and vehicle issued was clean inside/out and was in new condition (e.g., 2026 model. Will definitely rent from this location again.
30 June 2026
Convenient and professional experience
Easy pickup and return and clean, convenient vehicle
28 June 2026
Excellent Service
The representatives are very efficient. The car is well maintained and clean.
26 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.