Staff was friendly but car is always never ready; they have to vacuum and attempt to hand wash the car which is never quite clean. Also, the inside of the office is awful; aesthetically dirty; carpet... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked a vehicle(had booked a suv)a month in advance only to get to hertz for them to tell me that there was not Inventory as im pulling into hertz getting out if my Uber i receive a text as im walki... See more
Chris Cain and his Hertz South Blvd HLE Team always do a phenomenal job!! Excellent service!
Great customer service 👏 Vehicle supported my transportion needs
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
9218 South Blvd, 28273, Charlotte, North Carolina, United States
- (704) 553-8989
Your Car Rental Deals, News & Offers
3.6
Average
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service 👏
Great customer service 👏
Vehicle supported my transportion needs
27 September 2026
Clean the office, dirty carpet, stained chairs, Really!!
Staff was friendly but car is always never ready; they have to vacuum and attempt to hand wash the car which is never quite clean. Also, the inside of the office is awful; aesthetically dirty; carpet old stained chairs ragged. It is obvious that money is not invested in the business.
If the CLT location was closer to my home I would never rent from this location.
15 September 2026
Terrible business
Booked a vehicle(had booked a suv)a month in advance only to get to hertz for them to tell me that there was not Inventory as im pulling into hertz getting out if my Uber i receive a text as im walking into hertz that there are no vehicles. The manager Jaden told me to wait for about 20-30 mins so at this point im aggravated she called 3 hertz locations and none if them had a car at this point im done while at hertz I called enterprise booked a suv went right down the street and rode out in my rental. Horrible organization for car rentals terrible communication i will never book through hertz again this location was south blvd
10 September 2026
Unprompted review
Chris Cain and his Hertz South Blvd HLE…
Chris Cain and his Hertz South Blvd HLE Team always do a phenomenal job!! Excellent service!
1 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.