Hertz Reviews 

Checking in was quick. There was not a big line of customers ahead of us. The location was close to my house. The gentleman that assisted us was pleasant.

I had an extremely disappointing experience with Hertz that completely disrupted my moving plans.

On May 18, 2026, I found an online rate of $115.49 to reserve a cargo van for June 30. Before booking, I called the Hertz Fairfax Courtyard location to see if I could make the reservation directly through an agent. The representative quoted me a higher price than the online rate, so I completed the reservation online instead and immediately received a confirmation email.

Wanting to make sure everything was in order, I called the Fairfax location again on June 22 to confirm my reservation. I was assured that everything was confirmed and ready for pickup. Then, on June 28, I received an automated reminder email once again confirming my pickup date and time.

Less than 24 hours before my scheduled pickup, on June 29 at approximately 12:59 p.m., I received a message from Farham, who identified himself as the manager of the Fairfax location, asking me to call him regarding my reservation.

When I returned his call, he informed me that Hertz had stopped renting cargo vans and box trucks nationwide approximately two years earlier. He said he was surprised the reservation had been accepted and promised to see whether an alternative vehicle was available. About 45 minutes later, he called back and informed me that no replacement vehicle could be provided.

When I asked why no one had mentioned this when I called before making the reservation or when I confirmed it on June 22, I was told that the employee I spoke with "may not have known."

By then, I had already finalized my moving arrangements based on Hertz's repeated confirmations. The last-minute cancellation forced me to find an alternative on extremely short notice, resulting in additional expenses, penalties, and unnecessary stress.

Mr. Farham provided several phone numbers for management, but every number routed me to overseas call centers. Despite explaining my situation multiple times, I was never able to reach anyone with the authority to resolve the issue. I was transferred repeatedly, received conflicting information, and eventually one representative disconnected the call.

The most frustrating part of this experience was not simply that my reservation could not be honored—it was that Hertz repeatedly confirmed a reservation for a vehicle the company says it had stopped offering years earlier. A reservation should mean something, especially when customers rely on it for major events like a move. This experience demonstrated a serious breakdown in communication, reservation management, and customer service, and I cannot recommend Hertz based on how this situation was handled.

It was horrific and I’m contemplating bringing a lawsuit. Please have somebody call me.

VERY VERY GOOD

Lost item & no one will call me back or respond. I am tracking the item.

Hired a car from Hertz at Belfast City Airport. On the day I was due to return the car I lost the car key!! I was in absolute shock - phoned Hertz at the airport and was told they could provide a spare key and that they would call me back. No return call despite several attempts to contact them again! Finally had to get a taxi to the airport to avoid missing our flight! We gave the hertz official all of our information and details of where the car was - parked in a car park 10 minutes from the airport. We checked our credit card a week later and charges of £765 had been taken! The cost of a replacement key was £250 plus vat. All the other charges were “charges relating to recovering the car” what an absolute shocker!! This company just adds whatever it can to inflate the bill!! Absolutely no customer service at all!! I queried all the charges and got absolutely nowhere!! The representatives at Belfast City were appalling! No help whatsoever! Apparently they ordered a recovery vehicle to collect the car - this presumably was because they couldn’t be bothered to drive the 10 minutes to collect it charging me £180! Don’t touch this company unless you want to be left with lots of extra charges!

Smooth from start to finish with no hidden fees. Car ran great.

Took forever to get my rental on my trip to Knoxville because their system mixed me up with someone else

I hate that I had to give them any starts. I was renting a car at the Raleigh Durham Airport and although I had reserved the car days before I didn’t get the quick check in I had been promised. It took almost 2 hours to get a car I booked and had been confirmed. There’s too many good companies out there to waste time and money on Hertz.

I didn't get the car I had requested. And of the options that were available, both smelled like cigarettes.

It was easy to tent a car

No welcome word, Car or similar required not available, associates not kind at all and laughing on me - the manager asked if my husband spoke with a better English than me- Inappropriate and very disrespectful language. I was very bad starting my vacation in Kauai, Hawai.

Every time I rent with Hertz, I always have a wonderful experience. Great cars great company wonderful customer service thank you hearts for a wonderful wonderful customer service.

At the moment, I am a happy customer of Hertz all my needs were met! thank you sincerely Peter

Car had awful disinfectant smell. The rental desk kept trying to sell me the insurance I did not want, and they tagged on a charge for fuel that I specifically did not want.

When I dropped off the vehicle to the agency, I felt like my presence was more of an inconvenience than a welcomed customer. I had to wait for a personal conversation to end between the two agents on duty at the time. There wasn't a greeting, eye contact or thank you from the agent that took the time to ask me how she could help me, with her back to me and while she walked to fulfill some other more important task.

Wonderful service easy to book and great communication.

Of all the Hertz locations where I have ever rented a car, the SFO rental car center is my favorite. I have never had any trouble getting an excellent car here, and getting in and out of the center is very easy.

In March of 2026 I rented a VW SUV for my daughters wedding in Phoenix. I have rented off Thriftys/Hertz many, many times over the years without issues.
Unfortunately this rental had a tailgate sensor issue so my tailgate opened while vehicle was moving, without any warning or notice? Total malfunction!
Unfortunately my adult son's suitcase slid out of the vehicle en route to airport without our knowledge.

sadly Ive been dealing with various groups inside Thriftys as they pass me around from customer service right through to risk/ insurance depts. My son lost all his formal clothes, jewelry, vacation clothes & purchases.... some 3000$ worth of stuff.
Clearly Thriftys is avoiding the claim & is doing everything possible to avoid paying or assuming any liability.
I suggested vehicle be immediately checked for safety reasons but Insurance/ Liability claims manager cant even conduct vehicle technical review after months to confirm the issue. Just a joke.

As a retired CEO im shocked at the incompetence & lack of communication Ive received with this still unresolved incident after many many months.
Clearly customer service is dead & company only cares about the $$$. No responsibility for the failure , no concern of safety for subsequent customers!
Stay clear of this organization.... they wont have your back if a serious incident occurs!

I booked my pco rent to buy car on 12th of June and supposed to pick up at 15th of July .
App show me the location to pick my car from Edgware Road . I booked taxi spend 1 hour . When I asked them they did not have no idea where my car is .
Then manager from Herts manager said I can collect it today from ikea Wembley .
I went back on taxi and again went to Wembley from Slough .
In office there was one lady who does not know anything and said she is just there for cleaning and there is no one who can hand over me the car and ask me to come back again tomorrow . Then I saw the car in parking with the number plate it was showing on my app and the car don’t have pco license on it . That means car is not ready to collect .
I have already spend 200£ just to visit Herts offices and they have to worst customer service with 0 knowledge.
This is worst company with that big name . Unbelievable service and they are holding my deposit from a month .
I will sue this company