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Hertz - El Paso - El Paso International Airport (ELP) Reviews 

11
TrustScore 4 out of 5

4.2

6701 Convair Rd, 79925-1092 El Paso, Texas, US


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See what reviewers are saying

Rated 1 out of 5 stars

I reserved a Kia sedan for reasons of economy, roughly $400 for a week rental. When I arrived about 8 PM that car class was not available and I was told to take any vehicle in President’s Circle. As... See more

Rated 5 out of 5 stars

The service at the El Paso International Airport was exceptional, especially the manager. I don’t recall his name, but he’s a tall, male, glasses-wearing individual. Thank you for your attention to de... See more

Rated 5 out of 5 stars

Always have a positive experience when renting from hertz. It’s quick and easy to pick the car also to return it. Best to become a member and check in online then just go to the car you’re ans on th... See more

Rated 5 out of 5 stars

Hertz is the easiest when it comes to renting a car. After the initial set up renting is a breeze. You get off the plane and go to the gold board to find your name. Grab your car of choice and off you... See more


Company details

  1. Car rental company
  2. Car accessories shop

Written by the company

Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.


Contact info

  • 6701 Convair Rd, 79925-1092, El Paso, Texas, United States

  • (915) 612-5500

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4.2

Great

TrustScore 4 out of 5

11 reviews

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3-star
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1-star

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4.2

All reviews

(11)

10,037 reviews in the last 12 months

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Rated 1 out of 5 stars

I reserved a Kia sedan for reasons of…

I reserved a Kia sedan for reasons of economy, roughly $400 for a week rental. When I arrived about 8 PM that car class was not available and I was told to take any vehicle in President’s Circle. As a result, I was forced into an upgrade, that I did not need. The total rental cost went to $700 from the reserved $400. The local Hertz staff said they could do nothing about and to call the 800 number. Do not use Hertz at ELP.

4 September 2026
Rated 5 out of 5 stars

Hertz is the easiest when it comes to…

Hertz is the easiest when it comes to renting a car. After the initial set up renting is a breeze. You get off the plane and go to the gold board to find your name. Grab your car of choice and off you go. Most other rental companies make you wait… and wait.

27 August 2026
Rated 5 out of 5 stars

The service at the El Paso…

The service at the El Paso International Airport was exceptional, especially the manager. I don’t recall his name, but he’s a tall, male, glasses-wearing individual. Thank you for your attention to detail.

25 August 2026
Rated 5 out of 5 stars

Always have a positive experience when…

Always have a positive experience when renting from hertz. It’s quick and easy to pick the car also to return it.
Best to become a member and check in online then just go to the car you’re ans on the board and drive off, no lines to wait in.

28 June 2026
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