The best thing about Hertz is that there are no surprises. Car was ready, worked fine, charges were as expected and the return at ABQ was speedy. Weirdly, the charge was several hundred dollars less w... See more
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Employees very helpful and courteous. I’ve been renting every 2 months and very satisfied with there service.
I am writing to formally document my dissatisfaction with the service received at your location at 6590 Montana Ave, Suite F, El Paso, TX 79925. Upon arriving for my rental at 4:00 PM, I waited until... See more
I like this particular location, the service is fast and they are willing to work with me when needed.
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
6590 Montana Ave F, 79925, El Paso, Texas, United States
- (915) 772-3984
Your Car Rental Deals, News & Offers
3.5
Average
5 reviews
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I am writing to formally document my…
I am writing to formally document my dissatisfaction with the service received at your location at 6590 Montana Ave, Suite F, El Paso, TX 79925. Upon arriving for my rental at 4:00 PM, I waited until 4:35 PM, at which point Assistant Manager William Smith informed me in an unprofessional manner that the reserved vehicle was unavailable and attempted to upcharge me $10 per day for an alternative. Due to the elapsed timeframe, I was unable to cancel my reservation, and I was initially provided with an incorrect contact number for assistance. While a request for management resulted in a price adjustment, the original vehicle issue remained unresolved. Furthermore, Mr. Smith’s conduct was consistently discourteous. Despite my inquiry regarding documenting the vehicle's condition—which included a scratched front bumper, a broken grill, a torn backseat, and an incomplete fuel level—I was advised that photos were unnecessary; I am concerned these preexisting damages may be attributed to me. Having noted a pattern of negative feedback regarding Mr. Smith over the past three years, I intend to share this experience publicly to alert other customers to these unprofessional practices.
1 October 2026
Employees very helpful and courteous
Employees very helpful and courteous. I’ve been renting every 2 months and very satisfied with there service.
1 October 2026
Good service
I like this particular location, the service is fast and they are willing to work with me when needed.
26 September 2026
No surprises
The best thing about Hertz is that there are no surprises. Car was ready, worked fine, charges were as expected and the return at ABQ was speedy. Weirdly, the charge was several hundred dollars less when I booked through Hertz's off-airport location, which is just a mile from their ELP counter.
15 September 2026
Becareful with the gas charge
Renting process was great, vehicle was great, only downside they gave me a vehicle with half a tank and i returned with with half a tank and got charged
almost $60 dollars because they wanted it full. Did a request via email but no help.
Becareful with the gas part other than that it was great
24 June 2026
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