The car was filthy It wasn't the vehicle platform I reserved The associate was rude and slow

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The reservation process was easy, pick up and return were quick and professional. The car was exactly as reserved. Even extending my reservation a few hours was an easy process.
Nice car great service fastest check out I have had !
People I deal with are great.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
9200 Garfield Rd, 48623, Freeland, Michigan, United States
- (989) 695-5587
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The car was filthy
The car was filthy
It wasn't the vehicle platform I reserved
The associate was rude and slow
Nice car great service fastest check…
Nice car great service fastest check out I have had !
Easy experience
The reservation process was easy, pick up and return were quick and professional. The car was exactly as reserved. Even extending my reservation a few hours was an easy process.
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