Car wasn’t cleaned well. Trunk area needed to be vacuumed. Customer service person was not very friendly. It was close to closing time. Hours are not convenient. My pickup reservation was f... See more
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We had made a reservation a week in advance and when we went to pick up our vehicle there was not one available. We had to wait 2 hours before we were giving a vehicle and were had to cancel our rese... See more
The service was outstanding the suv needed the tires rotated so the ride was not as smooth as it should have been
I had a great experience! Everything was excellent, and the service was professional and welcoming. I’m very satisfied and would definitely recommend them to others. Thank you for such a wonderful exp... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
105 E Auto Center Dr, 93710, Fresno, California, United States
- (559) 436-6640
Your Car Rental Deals, News & Offers
3.3
Average
5 reviews
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We had made a reservation a week in…
We had made a reservation a week in advance and when we went to pick up our vehicle there was not one available. We had to wait 2 hours before we were giving a vehicle and were had to cancel our reservations. We lost out on our hotel and had to look elsewhere and were charged more money.
29 September 2026
OK Experience
Car wasn’t cleaned well. Trunk area needed to be vacuumed.
Customer service person was not very friendly. It was close to closing time.
Hours are not convenient. My pickup reservation was for 5:30, but location hours closed at 5. Thankfully, I showed up early. There is no way to drop a car off after hours.
Car worked fine. Check out and in were quick and easy.
17 September 2026
Sneaky with insurance add on
The car was a bit dirty but overall things were fine. Except! The employee tricked me into getting the insurance plan, which my job will not reimburse me for. I have rented cars before so I know it's optional, but the way he worded it was intentionally sneaky. He knew what he was doing. So great for him because he probably gets something out of it to scam me. But now I have to pay out of pocket. My constructive criticism is to just be upfront like other places and tell the customer what you're actually asking.
19 September 2026
Good customer service good communication. Everything’s good.
I had a great experience! Everything was excellent, and the service was professional and welcoming. I’m very satisfied and would definitely recommend them to others. Thank you for such a wonderful experience!
1 September 2026
The service was outstanding the suv…
The service was outstanding the suv needed the tires rotated so the ride was not as smooth as it should have been
28 August 2026
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