It’s just always a great experience when dealing with the staff and the whole process. From start to finish, everyone is always so kind, helpful, professional…..
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Tom took excellent care of us and made sure all of our needs were met. He was working hard and dealing with several customers at once, while still keeping a smile on his face and making his customers... See more
I picked up on a Saturday. One person was staffed. Needless to say the wait was very very long. My rental was supposed to a Rogue or similar, I left in a Kia carnival and had I refused, I would have l... See more
The experience was good easy in and out with return
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
4312 D Wilkinson Blvd, 28056, Gastonia, North Carolina, United States
- (704) 824-5095
Your Car Rental Deals, News & Offers
3.8
Great
6 reviews
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It’s just always a great experience…
It’s just always a great experience when dealing with the staff and the whole process. From start to finish, everyone is always so kind, helpful, professional…..
6 October 2026
The experience was good easy in and out…
The experience was good easy in and out with return
15 September 2026
Tom took excellent care of us and made…
Tom took excellent care of us and made sure all of our needs were met. He was working hard and dealing with several customers at once, while still keeping a smile on his face and making his customers happy.
9 September 2026
Roadside Assistance Blues
I picked up on a Saturday. One person was staffed. Needless to say the wait was very very long. My rental was supposed to a Rogue or similar, I left in a Kia carnival and had I refused, I would have left with nothing as this was the last available car on the lot. The car left me stranded on the interstate that night at 12 midnight, 8 hours away from my destination. But that’s not my biggest issue. Cars are mechanical, things happen, stuff goes wrong. My biggest problem with the whole experience is that the employees who are working the phone lines for your roadside assistance program, have no clue where to send your customers for an exchange in this situation. They do not know which offices are open, which ones are closed, if there will be a car available once you do get to a destination that actually is open. Had it not been for the tow truck driver knowing the area that I was in, and having previous experience with this kind of situation, I’m sure my trip would have been delayed a lot longer than 14 hours which included an unexpected over night hotel bill that I incurred. Hertz did refund that to me 5 days after I returned their vehicle. I’m a 62 year old female, traveling alone from NC to Texas and I rented a lot of cars and this experience was the worse one I’ve ever had. Your roadside assistance/customer service process needs a lot of work.
8 June 2026
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